Crystal Cruises

Have now been on two Crystal cruises and give you an 8 in all catogories except your lectures. Came across a wonderful lecturer on my Seabourn cruise, Jim Laury , suggest you hire him

I had previously sailed Crystal and it was an exceptional experience. I canceled my cruise on May 9th for a September 20th cruise due to COVID-19 and have not received a refund as of today. So going on 5 months and the refund was suppose to processed in 90 days. I have called customer service 3 times and get the same asinine runaround every time. No one knows when my refund will be process. Crystal is a cruise line that prides themselves on service, unfortunately there is a complete and total lack of service with their refund process which is completely unacceptable. I will never book with them again and advise you not to either.

They have stolen my deposit for cancelled reservation Booked a cruse in January 2020 and paid a large deposit. Cancelled the cruise in March 2020. I was promised a refund and have talked to them multiple times but its now November 2020 and they cannot provide me with any information at all about when my deposit will be refunded. I would not recommend this company. —update June 2021 they finally refunded my $. I didn’t receive any communication at all but they refunded my deposit to my Cc.

I was booked on a Crystal cruise leavingleaving Singapore in December in December for 14 nights winding up in Hong Kong.. Of The cruise was canceled. i requested my deposit back $1400.. They are not cooperating with me with regards to refunding my deposit.. They claim that they are refunding deposits by date the reservation was made.. As of this week they are processing refunds from the beginning of March . Obviously there is something wrong with the company, it is accepting reservations reservations into 2022 accepting deposits and not returning deposits made by previous travelers .. Very bad business people . I hope I get my money back but I'm not too sure will. I have cruised with them before but have never been treated so poorly

IF I COULD LEAVE 0 STARS I WOULD DO NOT book with this cruise company!!! They are a TOTAL SCAM and a disgusting BUSINESS!! I have just contacted the BBB, Department of Transportation, The Federal Maritime Commission, and a LAWYER. It has been 5 months and they have refused to refund me 100% of my money that was owed to me due to a cancellation with COVID. That is OVER $15,000!! Now they are MANDATING a vaccine which I am allergic to the fillers and cannot receive it! DO NOT DO BUSINESS WITH THIS CROOKED COMPANY!!!! THEY REFUSE TO DO RIGHT BY THEIR CUSTOMERS!!! They also blocked me on another account So I wouldn’t be able to warn other customers!!!!!!!!

Please do your research. Look into all reviews. Plan your own excursions-id recommend not joining theirs.

I had a meeting in the offices at Crystal today. Everybody was super friendly and very helpful. disappears to be the type of company that would be a great place to work and you can see why their guests love them.

I haven't even sailed yet..very disappointed in customer service...I'm traveling solo paid full price and trying to get upgrade or even shipboard credits which they advertised..I month calling no response yet...anyone out there please tell me i haven't booked the wrong cruise

First time aboard and I throughly enjoyed it... As a first time Crystal passenger and a second time passenger on any ship (I experience motion sickness but was able to take meclizine for this trip), I was impressed by the experience Crystal provided. Our cruise was a 13-day round trip cruise from Miami to the Caribbean with stops in St. Thomas, US Virgin Islands; St. George's, Grenada; St. John's, Antigua; Marigot, St. Martin-French West Indies; Basseterre, St. Kitts; Castries, St. Lucia-West Indies; Road Town, Tortola-BVI; and Bridgetown, Barbados. There were 2 sea days on both ends with island stops each day in between. The ship was nicely maintained and had wonderful amenities (gym, spa and salon, pool, hot tub, Wimbledon Court (PADDLE TENNIS AND PICKLE BALL), Golf Driving Nets, Putting green, table tennis, shuffle board, etc. We stayed in the AQUAMARINE Veranda Suite which was approximately 323 SQ FT with a 86 SQ FT balcony. It was very comfortable, clean and pretty. I particularly liked the walk-in closet and the shower. It included a butler. Our butler, Parveen, was wonderful. He ensured we had everything we needed. Our suite attendant, Maissa, was also wonderful and attentive. She was always pleasant with a warm smile on her face. The food on the ship was incredible and unlimited. I probably ate enough for a small army. Waterside was the main dining room. The menu changed daily but there always seemed to be good options for us vegetarians. In room dining was off of this menu. The two specialty restaurants were Osteria d'Ovidio and Umi Uma. I enjoyed Osteria but the others I traveled with (repeat Crystal passengers) said the previous restaurant at the same location, Prego, was much better. My favorite restaurant was Umi Uma, the Japanese restaurant by Michelin star chef Nobu Matsuhisa. The food was amazing in both presentation and taste. The events on the ship (NYE celebration, the shows, etc) were well run and fun. We visited the saloon often to watch the pianist, Oliver, perform. He was fun, entertaining and engaging. We went on two of the excursions which were described as strenuous but were really easy to moderate. Both (zipline and bike/hike) were fun. In summary, this was an incredible 5-star experience. The staff was outstanding! .

If you read any of my reviews, you know I am transparent and completely honest. This review is not about our cruises on Crystal Cruises. WHY, because that cruise does not happen until the end of July 2021. I thought it might be interesting to review the "Pre-Cruise" highlights. As most of you know, I love to eat then write about it. Well I love to cruise and have done so for over 41 years. My wife and my first cruise was our Honeymoon. We have been looking for an enhanced cruise experience for quite some time. It may have a lot to do with being in our early 60's. That is for context for what I will now write. Crystal Cruises Phone Consultant: The most professional experience I have ever had with a telephone call with any cruise. I read the other reviews and lots of folks were upset about late refunds due to covid cancelations. Please know, my conversation was all about being educated. Email Communication: I sent out a few questions and I got back a personalized complete answer within 48 hours. The key to email inquires is to directly and accurately address the clients specific questions. Executive Communications: This is not my first rodeo on cruises. If I am going to pay a premium, I want to test the executive teams willingness to communicate with the average guest. The interim CEO, responded to my email within 12 hours. Enough Said. Education on Social Media: I don't just book a cruise or buy a product. The greater the investment, the deeper I do my due diligence. The best sales force for Crystal Cruises are the majority of their past cruisers. You need the question I asked, they got back to me in record time. Online Website Information: I rate a cruise brand on my ability to look at my booking, make pre-cruise reservations and gain meaningful information about the cruise. This experience as very positive with the exception of wanting a bit more details on pre-cruise excursions. Down Payment and Cancellation: Initially you could book with no money needed. Now it is $100.00. Nice touch but my view it, I am either going to book or not book. The Cancellation policy is pretty standard to most cruise brands. There you have it. Booking a Luxury Cruise on a Luxury Cruise brand is very expensive. I looked, communicated and considered them all. I choose Crystal Cruises. Not saying you should. Just giving you my reason's why. PS: it was completely unacceptable for folks to be waiting months for refunds. If that was my experience, I would be very soured on any brand. As an Elite member with Yelp, I have given many restaurants some flexibility during Covid. Still, this is a situation that all cruise brands need to learn from.

Wow! Feds seize several of your ships for not paying your fuel bills!!! Guests abandoned in the Bahamas, no assistance, ect. All the while your charging huge prices for your cruises. Read the news people... there are plenty of cruise lines available other than this one. Google Crystal Cruises and see for yourself

We sailed on Crystal Serenity to the Caribbean from Miami in December of 2023. This was my 8th cruise with Crystal but my first under the ownership of Abercrombie and Kent and it was my partner's first trip. Overall, A&K has done an excellent job of bringing the line back to its former glory with the outstanding service and very good and varied dining options. Since this voyage was a very popular cruise covering the holidays, the ship was at capacity but with only 740 passengers on a good sized ship it never felt crowded or overwhelming. The food in the main dining room, Waterside was excellent and changed daily and the maitre'd, Paulo was charming and efficient as always. What had been an Italian specialty restaurant known as Prego (which was outstanding) under the ship's prior ownership is now Osteria D'Ovidio which was good but not up to the standard of Prego as both the quality of the food and the service have declined slightly on a relative basis. The Nobu Matsuhisa restaurant, Umi Uma was outstanding however in every respect and every bit as good as it had been in the past. The buffet known as Marketplace and the Bistro were both excellent as was the Trident Grill which we frequented for lunches or afternoon snacks. The accommodations on the ship have clearly been nicely upgraded with tastefully designed and spacious cabins. Ours included a very nice sized veranda which was perfect for enjoying Al fresco breakfasts served by our ever attentive butler, Parveen. Particular mention has to be made for the butler service which really helped make the journey special. Every request from pressing clothing to presenting in room dining with elegance and efficiency was met with a cheerful acknowledgment and executed perfectly. Finally, the entertainment and enrichment offerings on board were quite good. In particular we thoroughly enjoyed the entertainer Oliver who performed in the Saloon. He was extremely friendly and went above and beyond by teaching us how to play paddle tennis and pickleball! If it were possible I would rank the overall experience as a 4.5 star and I believe it will trend toward 5 stars as the new ownership team gathers experience. Finally, it is worth emphasizing that the negative reviews here relate to a time when Crystal's prior ownership was experiencing bankruptcy due to the pandemic. Hence the 1 star review should be understood to be associated with a company completely unrelated to A&K and in no way reflects the quality of this cruise line. The current 3 star overall rating is well below what is appropriate for this luxury cruise experience. Will definitely be sailing with Crystal again soon with the crew welcoming us back "home"!

Crystal Cruises was a great choice when we decided to check out the Greek islands. The ship we were on was the Crystal Symphony. The ship is a bit out dated and recently had some nip and tuck surgery. This grand dame doesn't lack luxuries. Rooms are amazing. Service is practically at one's beck and call. You don't have to worry about bar tabs-it's all inclusive. I personally wasn't impressed with the food in the main dining room. Thank goodness for the two restaurants on board: one is a Japanese restaurant with a sushi bar and the other is an Italian restaurant. First visit is complimentary but then it's $30 for each each visit afterwards. Wine is not included at the restaurants. Now the food at the restaurants was way better than the main living dining room- IMO. I have been on different cruise lines before like Caribbean, Norwegian, Paul Gauguin, Princess, and Carnival and I have to say that Crystal was by far was the most luxurious ship that I have been on and probably would go again.

Our 16 Day Grand European river cruise was cancelled April of 2020 due to COVID-19, its now December of 2020 and Crystal Cruises have not given back our refund, no communications at all from Crystal, most likely won't cruise with Crystal.

Worst cruise ever! We went on a 18 day Australian to Singapore cruise spent top dollar and they missed 3 of our ports as they said it was bad weather when it was sunny and beautiful. All the passengers at all! We were insulted by the staff "the Head of the Crystal Society Cruise Program" and he made racist comments to us. Very unprofessional and insulting he was deplorable! The nighttime and sea days were awful because all they have is activities for 85 year old and centenarians. Nothing wrong with wonderful activities for them but absolute nothing for anyone under that age. This was our 3rd Crystal Cruise and is tell you RUN! Do NOT CRUISE WITH THEM UNLESS YOU are over 80 years old.

We recently returned from a Crystal River cruise from Budapest to Amsterdam. The first part of the trip as a result of low water levels became a land tour, not a fault of Crystal. The issue that we had was the disorganization, lack of information, and very poor choice of hotels. In Vienna, where we were for 3 days, the hotel was out of the city center in a construction area. Our view was of railroad tracks and skeleton buildings. There were minimal services available, we could not get our room made up without calling 2 to 3 times, and had to take a 25 minute shuttle to go to the city center. The rest of the trip while on water, often resulted in some short and many long shuttles to the town as Crystal could not get a docking. The ship was beautiful but we did not pay the high price to often be on a bus or stay in 2 star hotel when we paid for a 5 star.

DO NOT BOOK A TRIP WITH CRYSTAL CRUISES. Crystal cancelled our July 2020 trip to the British Isles in May of 2020. We were given a choice of a full refund which was payable within 90 days or a cruise credit. It is now 6 months and after 20 or more phone calls initiated by our travel agent having spoken with Sylvia, Mala, Samira, Valerie, Payton, Maria,Natalie, Alain, and Virigina, in customer care at Crystal, we still have not received our refund of $14,741.50. Is Crystal holding money hoping that their senior clientele passes on and their beneficiaries forgo the credit due?

We were invited by family that has been a part of crystal cruises for over 10 years to join them on the crystal symphony for the round trip from Fort Lauderdale to Manaus, Brazil on the Amazon river from November 8 to December 3rd. What an EXPERIENCE!!! They don't call crystal luxury for nothing, and the high end pricing comes with even higher end service. The food was by far the most amazing experience ever on a cruise ship. From Luiz and Pandian always catering to us in the Crystal Cove, to the amazing meals at Waterside laughing with Viktor or Aleksander while the sommelier, Igor, always poured our favorite wines. The main chef at Waterside created multi course meals all as unique and amazing as eating in a 5 star restaurant. We would enjoy lunch or dinner at their new restaurant Silk where Kadir would always greet us and recommend his favorite Chinese dishes of the day. The ship gathers local cuisine while stopping at ports, and I was extra excited to see that they had added Pirarucu (Arapaima), the largest Amazonian fresh water fish, on the menu one night! I have to say their specialty restaurant Umi Uma, which chef Nobu brought his restaurant to the ship, was my number 1. The octopus carpaccio was out of this world. They Nobu Black Cod of course, need I say more. Then there was Prego, their specialty Italian restaurant, with the most amazing presentation of beer carpaccio I've ever experienced, and the best lasagna ever!!! Can't wait to sail again with Crystal Cruises!!! Enjoy some of the scenery photos we took as well, including the sunset over the Amazon River, the toucan at Boca de Valeria.

We were scheduled to cruise on the Crystal Serenity In MAY--cruise to leave out of Venice. They cancelled the cruise and say that it will take up to 90 days to get our money back. Now that it has been almost 90 days (because we cancelled back in March) they just keep stalling and have HORRIBLE customer service. This would have been our second cruise with them and we were looking forward to it. Now that I see their tactics we will think twice about cruising with them in the future.

Just took our first crystal river cruise and I may never go back on ocean or other cruise line. Have traveled Seabourn many times & always thought they were the best, crystal is same or better. Due to low water on Europe, crystal had to change entire trip , did a wonderful job with making everyone happy. Service and entire staff we're excellent. I am looking forward to next cruise, guess I'll have to wait until spring. Judy Shapiro

I just got off crystal Serenity for a 7 nt stay in the Bahamas. I've been on 6 other cruises and I have to admit, this experience was far better than my expectations. First of all, the staff members are amazing. Everyone aboard the ship was extremely kind, which made this experience a lot more enjoyable. On top of Great service, the food from their many different restaurants was outstanding. Every night, there is a show to watch, live music to listen to during the afternoons. You can also take advantage of their very clean exercise studio. After that, you can relax and relive any stress of daily life in their spa. This was very important to me because I'm a gym enthusiast. Lastly, I would like to express my gratitude to Sigi, Chef Vincent, DonDon, Benjamin, and many others that took such great care of us. If you have not been on a Crystal cruise, this is something you must experience.

In April, 2020 I, along w my girlfriend and friends, booked an European cruise, on the Crystal Cruise Line, Booking # 2225660 which we cancelled in late May due to the worldwide pandemic. The cruise was cancelled shortly thereafter and as of today, December 10,despite months of phone calls from myself and the travel agent, have been unable to secure the refund of $6,209.50. Promises made by Crystal that it is "pending" but after 6 months those are empty promises. Others including my girlfriend and friends have obtained their refunds which were credited to their AMEX and VISA accounts. I used MasterCard which initially issued a "conditional credit" of $6209.50 but have since rescinded that with only a flimsy excuse and walked away from their responsibility. So much for MasterCard. I would welcome any suggestions from others with similar experiences as to any steps that might prompt them (Crystal) into fulfilling their obligation. Sincerely, Larry C Jones