Sourav N.
Google
*Disappointing Experience at Crystal Restaurant*
Rating: 1/5
I recently visited Crystal Restaurant with high expectations, but unfortunately, my experience was marred by slow service, overpriced menu items, and inconsistent food quality.
The highlights of our meal were the delicious Kalmi Kebabs, which were cooked to perfection and flavorful. However, the rest of our order was a letdown.
The Murg Tawa Frontier, recommended by our waiter, failed to impress and wasn't worth the steep price of Rs. 540. The dish lacked depth and flavor, leaving us wondering what justified the high cost.
The Fish Biryani was a major disappointment. Instead of a traditional biryani, they served fried fish on top of biryani rice, which was unacceptable at Rs. 750.
To add to our frustration, the service was slow and inattentive. When we declined to pay the service charge, our waiter's demeanor changed abruptly, leaving a sour taste.
*Pros:*
- Delicious Kalmi Kebabs
*Cons:*
- Slow service
- Overpriced menu items
- Poor quality of Murg Tawa Frontier and Fish Biryani
- Unprofessional behavior from waiter when service charge was declined
*Recommendation:*
While the Kalmi Kebabs were exceptional, the overall experience was disappointing. Unless Crystal Restaurant revamps their menu and service, I would advise others to explore alternative options.
*Price Range:* Overpriced (Rs. 500-Rs. 1000 per person)
*Will I Return?:* Unlikely
*Advice to Management:*
1. Review and adjust menu pricing to reflect quality and portion sizes.
2. Improve service efficiency and staff training.
3. Revamp menu items to ensure consistency and quality.
4. Ensure wait staff maintain professionalism, regardless of service charge decisions.
