Crystalbrook Bailey

We had a wonderful stay at this hotel. The room was specious, clean and had a great view. The breakfast - fresh, tasty and diverse. While we did not have dinner at the restaurant, we did enjoy desserts and drinks, which were exceptional. The gym and pool are the perfect add-on to satisfy all needs. We also tried the spa at the sister hotel from which we left with met expectations and very relaxed. The highlight of our experience at this hotel was the very polite, friendly and knowledgeable staff, in particular, Guilia. She helped us with every enquiry and beyond by providing recommendations for all local hidden gems. Thank you once again!

Stayed two nights while up in Cairns for work and this hotel was a pleasant surprise. It was recommended by a colleague. It was nice to stay somewhere with a bit of character and which was a bit different. The bed was comfy and room was quiet. Nice city views and great shower. Was a comfortable stay and location was perfect. Parking was easy and staff were all incredibly friendly and patient with my endless questions. Would happily stay again.

We stayed in a two bedroom residence and it was perfect for us. All staff were very happy and happy to help. We have done the trifecta of Crystalbrook properties now. Our family of 4 really enjoyed Bailey. With all the high end finish you'd expect from these guys as well. We will definitely be staying at Bailey again!!!

This is a large hotel with two buildings – one for the hotel rooms and one for apartments. We stayed in the apartment building. The building facade is green so it’s easy to spot when walking around Cairns. There’s interesting art around the lobby. The two bedroom apartment had a balcony and ensuites for each bedroom. Generally, the layout was fine with a well equipped kitchen. In the bathrooms, there’s a towel rail that’s only sufficient for one towel and the lighting was inadequate. There’s a lack of appropriate furniture with a small two seater lounge, one hard chair next to the lounge and no proper bedside storage for one of the bedrooms – we had to rearrange furniture from the other bedroom. Reception staff were professional but not personable. Why do hotels ask if the guests have a special occasion during their stay but it doesn’t get acknowledged while we’re there? I was asked this twice at pre and arrival check in. We had the buffet breakfast a few times during our one week stay. Breakfast staff were friendly and helpful but really pressed guests to finish up half an hour before the 10am breakfast closing time. It seems prepping for business lunches and the cleaning schedule were more important.|The Mexican bar on level 3 was well set up with outdoor booths. There’s a drinks happy hour and great appetisers or light meals – highly recommend the tacos, dips and corn chips.|Two small pools are available for a quick dip or a bit of lounging. The pool at the apartment building is very clean with BBQ facilities.|Overall, this hotel has suitable accommodation options but we feel the service could improve to make guests feel more welcomed.

We had a fantastic one-night stay at Crystalbrook Bailey. The location is perfect - right in the city and just a short walk to the Esplanade. From the moment we arrived, we felt completely welcome. A special shout-out to Florian at the front desk, who truly went above and beyond to meet our needs. Our room had a beautiful ocean view, modern amenities, a super comfortable bed, great complimentary coffee and tea, and everything we needed. Highly recommended!

Stayed five nights. Great bed. Clever design of spacious room full of automation. Very good bathroom. Many thanks to the helpful reception especially to Myriam for her assistance and advice. Her contribution to our activities in the area was extremely valuable. Swimming pool is small for the size of the hotel

I enjoyed my experience at the crystal book. The staff were very nice and welcoming. Everything was very clean and well presented. I love the beds and the room themselves. Location is also very central which makes it easy to get to a lot of things. The buffet breakfast off of downstairs is okay and I have not tried the restaurant that's nestled in the hotel. Anything that I wish was a little bit more improved was the actual experience of checking in and getting acustomed to your room. There was no information booklet or pamphlet telling you about the normal things you would expect when checking into a hotel such as wifi, buffet breakfast times, room service etc. Also the rooms AC only went down to 21°C. Which I think was way too hot for myself and it made it hard to sleep at night. Overall though very happy with the experience and would probably come back again

This hotel is five star but not give it to sleepers. Ac with floor cold without sleeper. Bathroom mirror very behind the toilet. Big mirror is grayed so not properly used. Plus not charging outlet in bathroom. Hotel view is good center near shopping all excellent. Breakfast very good.. pool is good.