Crystalbrook Bailey

We had a wonderful stay at this facility. The rooms were clean, well-kept, and thoughtfully designed. My only minor suggestion would be to extend the shower glass door slightly more to prevent water from splashing out, and having couple of extra hand towels would help. However, this didn’t detract from my experience at all. The bed and pillows were incredibly comfortable, and the air conditioning system worked perfectly, ensuring a restful stay. I’ll definitely be returning!

We stayed there in a two bedroom suite for 6 nights over Christmas. It was a fantastic experience. The service was excellent, we didn’t want to stay next to the pool and the front desk staff took us to see a different room. We left something behind, call the hotel and they posted our stuff to our home. The was a full kitchen with top of the range appliances and even a washing machine and dryer. The beds are super comfortable and the bathrooms are very modern. There are two restaurants in the building they are a little pricey but so is every restaurant in Cairns. The only recommendation is to replace the sofa. It was a small two seater and does not look clean.

Outstanding. I recently stayed three nights at CB and the experience was fantastic. I highly recommend, rating it in the top ten hotels I have stayed in, Worldwide. Many Cairns hotels exceed my expectations, and CB did not disappoint. Front counter service, exceptional, timed it perfectly with the hotels fifth Birthday and a glass of bubbles and pleasant conversation with one of the hotels residents. Room quality including bed and bathroom, great. Hotel amenities, I'm remaining positive, yes the gym has no free weights, pool is a little small, breakfast a little tired, however these are forgotten with thoughts of the overall experience. Thank you CB for a lovely business trip experience.

Crystalbrook Bailey offers rooms that are exquisite, featuring top-notch technology and modern interiors, providing a luxurious and contemporary aesthetic. However, the housekeeping services fall significantly short of expectations. Upon arrival, the presence of a biscuit on the floor, which remained for six days despite daily cleaning being expected, highlights a lack of attention to detail. Moreover, on one of the days, the room was not serviced at all, further emphasising inconsistency in housekeeping standards. I ordered medium rare but they brought me medium well. Additionally, billing processes appeared to have issues. Although the bill was settled the night before departure, an additional charge was made to the credit card upon checkout, necessitating a return to the hotel to rectify the matter. While the hotel excels in room quality and amenities, the housekeeping and administrative shortcomings detract from the overall guest experience. Improvements in these areas would be essential to align the service quality with the premium nature of the property.

Loved our apartment in Cairns. Small but had everything that we needed. Close to town and restaurants. Had a pool which was great as swimming in the ocean was not recommended. Staff were helpful as we needed to change the number of days that we stayed there, this was not an issue. Would stay here again!

Great location. Rooms comfortable if you like a soft mattress and pillows. No bedside tables which was a little annoying but well apportioned bathroom, and great views. Pool bar area very comfortable but was closed by 6pm which was disappointing. This was our first time at this hotel, and we would return.

We stayed here for 3 nights. The location is closer to airport taking taxi or uber to hotel was easy. Check in was fast and staff was friendly. We booked urban master for 4 kids. We got two connecting room with one king bed and two twin beds. Rooms were clean and modern. Views were great from our room. Location was excellent near all the major restaurants within walkable distance. Shopping areas were close as well. We were disappointed in morning breakfast that we included with our stay due to early excursion times. We decided not to do breakfast at hotel for couple of days as there were many other open cafes nearby starting from 6.30 to 7 am. Hotel staff took our feedback nicely. We preferred this to their sister hotel Flynn which seems to a bit louder when passing by and this was a bit on quieter side which I preferred with kids. Definitely luxury experience and worth staying here if you are in area.

A fantastic location for those wanting to explore the Esplanade, beaches and be centrally located to all Cairns has to offer. Taxi from airport approximately AU$25, with both the train station and cruise terminal within a 10 minute walk. Property features a spacious lobby and modestly sized pool area to relax at. It also boasts a number of meeting rooms and offers a self-serve buffet breakfast at on-site restaurant. Reception staff were fantastic to deal with and made check-in process quick and simple. Room 804 located on one of the higher levels with a great view of Cairns city towards the cruise terminal. The property uses contactless bamboo room entry tokens with the room being spacious and luxurious with all the modern trimmings you would expect from a five star property The hotel hosts an on-site wine bar as well as offering breakfast at the next door restaurant.