Crystalbrook Flynn

The hotel is well designed with that Retro feel and everyone is too busy and looks under staffed. The breakfast was the highlight of the stay. Lots of restaurant in house , but so many choices on the boardwalk. The rooms are tight and not enough storage for luggage, the TV was too complicated too operate and the green service detracted from the hotel with the hotel room door not locking. Amazing local on the boardwalk and lots of restaurants close by to add to the amenities. We like the on site parking no pass so we had to trouble the front desk.

Our room was immaculately clean with a comfortable bed and a luxurious bathroom. The air conditioning is a little loud, and the fridge is pretty much useless, but we knew this already. We stayed here 2 years ago and the whole place is as fresh, clean and functional as it was then. A huge credit to the housekeeping and maintenance staff in a tropical climate. The pool area is fabulous and the hotel location is unbeatable. The buffet breakfast is good, but uninspired for the price.

Whilst this hotel is in a perfect location there were many disappointing aspects considering the cost. 2 towels only and no face washers and housekeeping and front desk phone was almost never answered. Room smelt musty. Overall though very clean room. Pool overlooking the esplanade was not well utilised as anyone brave enough to swim in it was in full view through the full length glass side to all patrons of the bar like some sort of show. Needs the glass covered at least partially. Pools not heated at all. As the pools are covered they are not naturally warmed by the sun so quite cold. The lighting in the room and bathroom was so dim.it was hard to do makeup etc. On a good note the beds were extremely comfortable and the shower lovely and hot with good water pressure

Terrible experience with staff. Was made to feel it was due to being brown that when I advised charges are not mine it was not believed. We checked our bill and had been charged for drinks at a bar we never attended. We were also charged for parking for 2 days when this was included. In addition the rooms AC is extremely loud and the thermostat does not work. So you have it on and it’s freezing and my husband got a head cold or off and it’s too hot. We were up and down all night trying to balance the heat. Staff are rude as well considering charges should never be added I questioned how this happened especially when they should use our name as well. The operations manager won’t give me an external parties details as well. Sounds like they protect their staff instead of doing what’s right

We stayed at Crystalbrook Flynn for our wedding anniversary and it was amazing. I honestly cannot fault it. The location was perfect. It was only a two-minute walk to the night markets and there were plenty of restaurants around. It was about a ten-minute walk to the marina, which was really convenient for our reef tours. The hotel has two entrances, one towards the centre of town and another that opens straight onto the Esplanade. Even the public pool was just a five-minute walk away. We loved the hotel pools. Swimming on the second floor felt a bit strange because people can see underneath the pool, so we mostly used the pool on the third floor. The only small downside was that the water was a bit cold when we went swimming, but overall it was great. The staff were fantastic. The lady who checked us in was so nice. We arrived much earlier than our check-in time because of an early flight, and they let us into our room straight away, which we really appreciated. We also received complimentary drinks, and we tried the Social Bar. The bartender was friendly and it was such a relaxing way to end the day.

This hotel is smack bang right in the middle of Cairns City. I rented a car which I barely used as everything was easily accessible by walking. Parking cost $15/day A very big selection of restaurants, bars, dessert nearby, downstairs with a bar/restaurant establishment with live music on weekend that led out to the esplanade. I had the Seaview room with balcony, as you step out to the balcony, you’ll get live music from nearby businesses and a lit up Reef Eye every night but it’ll turn off during sleeping hours. Very chill balcony for sea breeze throughout the day and night. Buffet breakfast was included in the room and had a decent variety but if you want to save money on that side, there’s a decent selection of breakfast restaurants that offer better for value around the esplanade.

⭐️⭐️⭐️⭐️⭐️ Absolutely loved my stay at Crystalbrook Flynn. The staff were genuinely lovely — warm, helpful, and always happy to assist. The room was beautiful with stunning decor, and everything felt fresh, clean, and thoughtfully designed. You’re right in the heart of Cairns, with everything just a short walk away — couldn’t ask for a better location. Overall, a really great experience. Highly recommend it for anyone looking for style, comfort, and excellent service in Cairns.

Generally speaking, very unpleasant stay. 1. The room was very musty, reported to reception but did not get any improvement, also did not provide any potential solution. 2. Was told by one female staff in reception that if enrolled in footprint fee program, $10/night for the whole stay would be deducted from accommodation fee. When doing check-out, staff and the ’senior rep’ of reception started to pass the buck to each other and claimed no one said so. When asking ‘do you admit you are misleading clients’, the ‘senior rep’ responded with ‘maybe yes’. Such a ridiculous reaction, how can this qualify of people be hired? Would like to let the senior manager level of Flynn that, if you marked yourself as 5-star hotel, please do business like a professional company with vision, as well as the willingness to take responsibilities about what you said.