Crystalbrook Flynn

The staff were nice. The decor of the rooms is okay but was nothing special. The rooms are very small and look/feel like a Cruise Ship room. I faced the ocean and the night time view was nice. My only problem was how LOUD the internal air conditioner was. I had ear plugs in and still could hear it. Turning it off was not an option because the room would heat up too quickly. The noise of the air conditioner was totally and completely unacceptable. I couldn’t sleep. I checked out the next morning VERY disappointed. A waste of time and money. Upon reading other reviews, it quickly became evident that this is an ongoing problem, experienced by many guests AND is an issue KNOWN to MANAGEMENT. Had I checked the reviews (my fault), I would’ve absolutely chosen a different hotel. It’s also important to note that the entrance contains a number of stairs and if you have luggage, it will be difficult as there is no Porter to help. This is NOT a 5 star hotel. I’ve travelled the world, this hotel, at best, is a 3.5 star.

Perfect location with views of the Esplanade. Close walking distance to Restaurants and other shops. The Boardwalk Social has a nice relaxing vibe. Love the live music. Whiskey & Wine deck on floor 2 offers great views, relaxing atmosphere for solo, couples or groups. Crystalbrook Flynn is a stunning building which offers corporate meeting rooms for rent, gym and spar rooms. Our room was clean and staff presented daily to service the rooms with fresh towels. We especially enjoyed the complimentary Tea Drop brand Tea selection. Absolutely delicious!

The hotel is well designed with that Retro feel and everyone is too busy and looks under staffed. The breakfast was the highlight of the stay. Lots of restaurant in house , but so many choices on the boardwalk. The rooms are tight and not enough storage for luggage, the TV was too complicated too operate and the green service detracted from the hotel with the hotel room door not locking. Amazing local on the boardwalk and lots of restaurants close by to add to the amenities. We like the on site parking no pass so we had to trouble the front desk.

Our room was immaculately clean with a comfortable bed and a luxurious bathroom. The air conditioning is a little loud, and the fridge is pretty much useless, but we knew this already. We stayed here 2 years ago and the whole place is as fresh, clean and functional as it was then. A huge credit to the housekeeping and maintenance staff in a tropical climate. The pool area is fabulous and the hotel location is unbeatable. The buffet breakfast is good, but uninspired for the price.

The first room assigned was incorrect; we booked a king bed room but were given a twin bed room. The room had a strange air conditioning smell. After requesting a change to an odor-free king bed room at the front desk, we had to wait for the manager’s approval, who was busy attending to other client. We waited 20 minutes. The male manager had a poor attitude and didn’t communicate with me at all through the process, not even addressing the mistake of assigning the wrong room type. The new room was in a different building, requiring an elevator transfer. When I asked how to get to the new room, the manager appeared extremely impatient, with body language suggesting he couldn’t understand my question, a stark contrast to how he treated the other client before me. The new room still had a strong smell, the windows couldn’t be opened, and it was very humid. During the stay, the bath towels were never replaced and remained damp as they couldn’t dry. Even the hotel’s hangers were made of paper; after hanging wet swimsuits from a day at the beach, the hangers became soft and unusable. Overall, I strongly do not recommend this hotel. I’d rather spend a bit more to stay at an established, reputable hotel.

Stayed a couple of nights and we loved it. • Great location in the centre of Cairns, just a short walk to the esplanade, restaurants, and night market • Very clean, despite the humid weather • Lovely room with nice interior design • Helpful and friendly staff • Had read some reviews about smelly aircon, but ours was fine • Hotel lobby smelled lovely • Great view Cons: • Very dim lighting in the room, could have been better • Some cutlery would have been nice Overall, a great experience and stay!

We really wanted to like this place. It had all the markings of a nice stay: new hotel, clean lobby, central location. But the experience fell short. The room smelled very strongly like mold despite the staff’s best efforts to fix it. It soiled the entire stay for us 😾

Not 5-Star Luxury — More Like 3-Star Basic I don’t understand how this property is rated 5 stars. At best, it’s equivalent to a standard Holiday Inn in the U.S. It’s clean and sufficient, but far from a luxury experience. The staff have a very “no” mentality, and assistance isn’t offered proactively. For example, there’s no ramp at the entrance, so you have to carry your luggage up the stairs yourself. Reception mentioned we could use the clearly marked handicap elevator, which felt awkward rather than accommodating. Our sea view room is about the size of a cruise ship cabin — very small, with a noticeable musty smell. The pool is tiny with just a couple of lounge chairs. We read that there are more facilities, but staff didn’t provide any information about the property, amenities, Wi-Fi, or restaurants. We’ll have to give ourselves a tour. The lobby bathroom could double as a housekeeping closet, which says a lot about the lack of detail. All in all, this hotel is fine if you view it as a 3-star property with 3-star service. It’s functional and clean, but there are no frills, and it should not be marketed as luxury.