Crystalbrook Flynn

Friendly, helpful check-in. The man at the counter offered extra towels when he heard we were taking a trip to the Great Barrier Reef. Paid a little extra for an upgrade as we wanted to check in early. Room was fine temperature and bed comfort-wise. It was a little bit dark when in the room at night. Also, there are no type c or plug ins next to the bed, just old style USB. We didn’t have breakfast but enjoyed a drink in one of the cocktail bars by the pool. Would recommend and stay again for its cost and location.

Hotel right by the Cairns Esplanade and Night Market. The area was super walkable with alot of dining options and Cairns Central Mall within 15 minutes walk of the hotel along with Woolworths. Our balcony room had a fantastic view and we really enjoyed sitting there in the morning with coffee and in the evenings with a glass of wine. The pool area of the hotel was also very pleasant and we were able to use the gym on one of the days that it rained. The front desk staff was very friendly and helpful.

I recently came in for breakfast and had an exceptional experience from start to finish. The atmosphere was welcoming, the food was beautifully presented and delicious, and the service truly elevated the entire morning. I’d especially like to acknowledge Jess, Kimmy, and Yoko, who went above and beyond to make the experience memorable. Jess was warm, attentive, and incredibly professional, ensuring everything ran smoothly while making guests feel genuinely cared for. Kimmy’s friendliness and attention to detail did not go unnoticed, and Yoko brought such calm efficiency and grace to the service — it was clear they all take great pride in what they do. The team worked seamlessly together, creating a relaxed yet polished dining experience that felt truly five-star. It’s rare to see such consistency in service, and it made a real difference to the start of my day. I would highly recommend breakfast here and will absolutely be returning. A big thank you to the team for such a wonderful experience.

The location is great, right next to the night market. The room was clean and tidy, though a bit small. It was quiet, but the air conditioner was a bit too loud. The room was very dry, which made my rhinitis quite uncomfortable. I hope there were more pillow options—the ones provided were too high, and we didn't sleep very well. During checkout, we met CC. She was incredibly sweet and talkative, and we had a very pleasant conversation. During this time, I just found I was missing my key chain, and she was extremely helpful and patient in assisting me. She was genuinely kind, and we thoroughly enjoyed this experience. Thanks for all Crystalbrook Flynn’s staff.

Hugo made the best margarita I’ve ever had at the outdoor bar — hands down. Not only perfectly balanced, but elevated by his own house-made chilli mix, which added just the right amount of warmth and depth. You can tell he genuinely loves his craft, and it absolutely shows in the glass. Dinner at the Italian restaurant was just as exceptional. Antonio and Yann — both Italian — were outstanding waiters who brought warmth, knowledge, and authenticity to the experience. Their food and wine recommendations were spot-on and really enhanced the meal. It felt personal, relaxed, and genuinely hospitable rather than scripted. From cocktails to service to recommendations, this was hospitality done beautifully. Huge thanks to Hugo, Antonio, and Yann for making the evening so memorable — we’ll be back. 🍸

Good room size, great location. Near night market, near the beach. Walking distance to most of the “fun” stuff. Room price is a bit steep but location location location. I personally think it’s worth it, especially if you travel with family. They have an excellent casting system to the TV so you can watch your own media (Netflix, YouTube, etc) Water in glass bottle is free but to refill it’s all the way on the ground floor. The walk way between towers on the ground floor a bit smelly (near toilet) The card keep stop working for the lift when I was there for some reason. Parking typical of Cairns CBD: Middle lane usually free. Street parking all free after hours. Check council website for more info.

Exceptionally great value. The rooms where very nice. Service was impeccable and the hospitality was good. My family loved the experience and was treated very well. They really know how to make their guest feel very special. Would definitely recommend. And recommend to visitors coming to Cairns. tourist on vacation.

Our room was immaculately clean with a comfortable bed and a luxurious bathroom. The air conditioning is a little loud, and the fridge is pretty much useless, but we knew this already. We stayed here 2 years ago and the whole place is as fresh, clean and functional as it was then. A huge credit to the housekeeping and maintenance staff in a tropical climate. The pool area is fabulous and the hotel location is unbeatable. The buffet breakfast is good, but uninspired for the price.