Crystalbrook Riley

Stay here, you will not regret it. From start to finish, its been a luxurious stay. The welcome team at the concierge, the stunning rooms, pool and facilities are definitely 5 star. The staff are very welcoming and go the extra mile. Shout out to Pietro who made the stay more welcoming with his hospitality, making sure our drinks were topped up throughout the day. I will definitely be coming back.

This hotel had the potential of a 5 star hotel with great facilities, but the room we stayed in was quite disappointing. When we arrived, there were ants everywhere in the mini bar. We were assigned Room 602 which had no storage for belongings (I think other room do have large drawers) and the bathroom floors would flood every time you have a shower because of the layout. Perhaps a different room would’ve had a better experience.

I couldn't be more impressed with the exceptional service provided by the Junior Manager Sam and front desk staff. We arrived quite late at night after a long day of travel and the last minute JET STAR flight cancellation late night. The Jet star customer service officer told us that 2 rooms were booked in Rileys for us, however upon arrival to the hotel we found out there were no booking made in our name. It was quite late at night and no hotel rooms were available in Cairns due to the school holiday. We had no where to go with 3 kids already sleeping on the lounge in the hotel lobby. Junior manager Sam noticed the awkward situation we were in and went above and beyond to ensure we had a room ready for us. Their professionalism, warmth, and dedication truly stood out, and it made all the difference in turning what could have been a stressful situation into a smooth and welcoming experience. At least we had a good 5 hours sleep before catching the flight early next morning. We did not get a chance to experience other aspects of the hotel. Thank you Sam, keep up the great work.

We had the most amazing time staying here! From the moment we entered, the German lady on the desk was super welcoming giving us lots of tips for our stay in Cairns. We really appreciate the slightly later check out before we flew out too. Rooms were modern, clean and comfortable. View and pool just exceptional! Dinner at Paper crane was 10/10 too. Wish we could have stayed longer. Would highly recommend!

Very comfy and luxurious stay. Lovely and modern rooms and very clean. Very good and smiling service and a super nice pool area. Also the restaurants within the hotels were some of the best food we had in Cairns, def. book at table at Rocco. We will definetely come again!

My wife and I cannot fault the Riley. We loved spending time at the rooftop and front bar, listening to some great tunes by DJ Andy who really sets a beach vibe. Totally enjoyed the large pool and spa areas too. Our room facing the ocean spoilt us with 180 degree views and comfy balcony chairs to soak up the beautiful sunrises. Thanks to all the staff for making this a memorable experience.

Definitely would not stay again. It has the potential to be a great hotel but the service was well below that expected of a 5 star hotel. Check-in was lovely but that's where it ended. Housekeeping took our cold drinks out of the fridge, so they were warm when we got home from our day trip. Dialled room service numerous times and it just rang out. Paper Crane service was atrocious. The waitress had to reconfirm our very simple order numerous times at lunch. Thankfully breakfast was included because we would not pay for the service. The view was lovely, but not worth the rest of the experience.

Great spot. Breakfast needs to be included for the price of rooms. Expected more luxury. They tried to charge $46 pp for Breakfast. When we checked in we were told $34pp. Coffee is great Could not get a spot around the pool but I guess that's common.

Other hotels in Cairns can be run down but the Crystalbrook Riley is cool and glistening. Location is central but not honky tonk and restaurant is cool. But best trait is the staff-- helped set up trips, dinners and more. . . AND refused to accept tips. A gem with a great staff.

Absolutely adore this hotel! Rooms are roomy and bright. Bathroom however is pretty dim. There is no magnifying mirror. Staff is very friendly and has great recommendations for food and adventures.