Crystalbrook Vincent

My partner and I celebrated our birthdays at the Crystalbrook Hotel last August, and it was such a lovely experience. Even though we didn’t have any special birthday surprises, our stay was still very memorable. The room was cozy and clean, the pool was gorgeous, and the location was perfect—everything we needed for a relaxing break. We truly enjoyed our time and loved the overall atmosphere and service. It was a fantastic place to celebrate, and we’re already looking forward to visiting again. I highly recommend it for anyone looking for a wonderful escape!

Mixed opinion of Crystalbrook Vincent. Our room initially smelled like cigarettes. We complained and they kindly upgraded our room to a higher floor, which was appreciated. The rooms were nice, the location excellent, and the staff were all very friendly and attentive. However, after checking out we received a charge on our credit card. We were confused since we didn't order any food/drinks and hadn't touched the minibar. We called up and they informed us that the charge was from the minibar and that if it wasn't us, that they'd refund it. We obviously told them it wasn't us, and they agreed to a refund very easily. But it's disappointing because there wasn't an invoice or other communication to tell us this charge was going to happen. If I hadn't noticed it on my banking app, I'd have never known. It feels like they picked us randomly and hoped we wouldn't notice. Left a sour taste on an otherwise nice stay.

The best hotel I have ever stayed at. Beautiful rooms with 10/10 views. The location is impeccable! Incredible array of cocktail bars and excellent restaurants in walking distance.

Wonderful staff from when we got there till we left. The view was spectacular of the story bridge. The precinct is a great walk along the river with some great night life and restaurants and bars. Will definitely be going back.

Dear Crystal Brook Vincent Team, Andrew and I wanted to extend our heartfelt thanks for the exceptional service and hospitality we received during our stay at Crystalbrook Vincent. Your team went above and beyond to ensure we had a comfortable and memorable experience, and we truly appreciated your attention to detail. The accommodations were perfect for our wedding preparations, and the seamless check-in/check-out process made everything so easy. We felt so well taken care of, and it was the perfect place to unwind after such a special day. Thank you for making our wedding experience even more memorable. We’re grateful for your kindness and professionalism! Warm regards, Nalini & Andrew

We stayed 5 nights to celebrate our daughter’s wedding. Our family occupied 5 suites. The staff did not acknowledge us other than when we went to reception to ask them a question. We waited over 24 hours for champagne glasses to be delivered and only got them when we asked again the following day. They seemed surprised when we asked for our room to be serviced late on the afternoon of the first day. The bedrooms are uncomfortably small. Unable to walk around the end of the bed in one. One had no storage. The bathroom was very small and had nowhere to put toiletries and makeup. I had to leave them in our bedroom on the floor and take them in and out as needed. Location is amazing. We expected much more personal service for our family’s special occasion.

The location is great, we rode scooters around the river when wanting to go out. The view is superb at night under the story bridge. The staff were welcoming and helpful. Would definitely stay here again and have recommended to friends.

Love the quirkiness of this hotel - This is a very popular hotel and I can see why. Set by the waterfront and bridge and next to some hangout places, the location is to die. Inside the room had a glass wall overlooking the cliff - so unique and memorable touch. The rooms are spacious and while I didnt eat there, I found it very pleasant.