Mithushan Alaguretnam
Google
I have been a loyal customer and visited many of your locations since your opening, but my experience at the Bountiful location on January 24th, 2025, was deeply disappointing. This was, by far, the worst experience I’ve had at any of your establishments.
When we placed our order, we specifically requested no onions in one of our salads. The person taking the order acknowledged our request, and we were confident everything would be correct. However, when the food was delivered, the salad still had onions. We kindly pointed out the mistake, and the girl who brought the food apologized and offered to have the salad remade. She even mentioned we could keep the original salad, as they don’t take food back. This gesture was appreciated, and at that moment, I was impressed by her professionalism.
Unfortunately, what followed completely soured our experience. When the girl went back to have the salad remade, the person in charge of the drive-through intervened, questioning whether we had actually asked for no onions. They were laughing in the background, creating an unprofessional and uncomfortable atmosphere.
When the new salad was brought out, the person with the drive-through headset took back the original salad, despite the previous promise that we could keep it. I explained that it had been offered to us as a courtesy, but she insisted on taking it, saying she’d rather throw it away. Her tone, attitude, and behavior were entirely unacceptable.
I felt insulted and hurt by the implication that I was trying to take advantage of the situation or “steal” food. This was not about the complimentary salad—it was about how we were treated. None of us even touched the original salad, but the way this situation was handled was incredibly disrespectful.
I’ve recommended your business to friends, family, and coworkers in the past, but this experience has completely shattered my confidence in your service. The tone, attitude, and assumptions made by the drive-through worker were not reflective of someone who should be working in the service industry, particularly in a business that asks for tips before service is even rendered.
I’m highly disappointed and cannot recommend this location to anyone unless a sincere apology is made and this situation is addressed. Your customers deserve better.