Cort W.
Yelp
DO NOT go on the Hall Crawl. You could have any old bored teenager drag you through a mud pit and get more out of it. The advertising does not prepare you for what it is in the slightest. They say you'll need to bring extra shoes for after, but don't tell you that it's because you're going to be wading through knee-deep water and clay slip. If you go, bring a flashlight; the tour guide doesn't carry one, and this area of the cave is not lit. You would think that for $50 per person that they would provide half-decent equipment, but the helmets didn't stay on, and the headlamps barely lit up anything.
Shelby was a terrible tour guide. I have never met a less enthusiastic person. She gave no history or geology spiel. All our questions were answered with yes, no, or a few words. She misidentified common cave formations and fossils. I felt she didn't care for visitor safety in the slightest. There were multiple times one of us could have fallen behind and she wouldn't have noticed. I know this, because it happened to me. I was last in the group and struggling with the "lemon squeezer." They got so far ahead it was completely dark and I could hardly hear the rest of the group. Her two stories were vague and disjointed (I'll save you the time: one guy got stuck for 3 days and his hair turned white, and some kid fell down a hole you cant see from the tour path and his boots are allegedly still there), and nothing she did added to the tour in the slightest. The tour is advertised as 2.5-3 hours. Due to the lack of content and break-neck speed, round trip was under 2 hours.
Overall I've never visited a cave less concerned with conservation. On the Hall Crawl tour, we were encouraged to touch cave formations, knock on them because they are hollow, and there is no way to traverse the terrain without manhandling every formation. There was graffiti everywhere; I saw as recent as 2010. Their practices are devastating a delicate cave ecosystem. There was no mention of white-nose syndrome, they bring food and drink into the cave, and do nothing to mitigate their affect on the cave.
Cumberland Caverns, you are privately run, so it's up to you and you alone to ensure this cave exists long after your bottom dollar. Do better.