Cunard Line

Excellent services. Very smooth sailing. Good food in the dining room. Decent buffet choices. Zero TV programming. The one big downside is that EVERYTHING has a surcharge. The dining area didn't have anything other than juice, plain coffee and hot and cold iced tea. Exercise classes and salon all have fees attached. For the price they charge, we expected more basic luxury.

Several previously complimentary services are now behind a paywall, including room service and WiFi. What used to be standard features that added to the ease and enjoyment of cruising are now treated as luxury upgrades. It feels less like evolution and more like cost-cutting at the guest's expense. Even more troubling is the cruise line’s apparent disregard for guests facing hardship. I traveled under bereavement circumstances, hoping for some understanding or basic flexibility. Instead, I was met with rigid, unsympathetic policies and an overall lack of compassion. For a hospitality-focused industry, that kind of response is particularly disappointing. Adding insult to injury is the news that the company’s CEO awarded themselves a $23 million bonus amid these price hikes and service reductions. It’s hard to accept being charged extra for a sandwich or a basic internet connection while leadership is cashing out at record levels. This no longer feels like a company that values its guests. It feels like a company that values profit, above all else. Unless there’s a serious course correction—in both policy and leadership priorities—I’ll be taking my future vacations elsewhere.

Really nice experience on the transatlantic cruise. Feels like stepping back in time. Impeccable service and attention to detail.

Big company with no heart. Be prepared to deal with an infrastructure catering to sheep.

it was so much fun so far. im still at sea off the coast of ireland but i hope that we make it to boston in the next few days!!

Food better than expected. Professional staff. Very clean. Starlink pretty slow. TV. had leftist BBC and Pms nbc. And leftwing propaganda movies.

I have found Cunard to be the most prejudice cruise line serving the public. My husband and I saved for two in a half years to go to Europe to celebrate our 50th anniversary. We boarded the the Queen Mary 2 on July 28th and by July 29 they had confiscated our pass ports. We were asked where we were going and I stated we are touring Europe. We will be in the UK for eight days, then off to London, and then Nice France, after that we are to catch a train that runs underwater where we will meet up with friends and tour Italy. To make a long story short, We were asked why we didn't go to Africa. After that We docked in UK where we were denied departure, denied to speak to the captain and denied the right to speak to the American Embassy. I was told because we were on the ship we couldn't leave to contact the Embassy and the Head Purser stepped forward when I asked to call the Embassy and told me I couldn't call because he didn't know the number. Yes I and my husband are Black, my husband is very sick and all we wanted to do was create some good memories before things take a turn for the worst. The Purser and Port Authority took that from us. If you do not want Blacks cruising on Your Ship, YOU! Should state the UP FRONT! They refused to seat us for dining , One of the server in the dinning area where we were squeezed between our table and the next and had his butt in our faces while we tried to dine, then bump the table causing coffee to spill all over the table so we left. You took our money to take us to Europe and did not allow us to get off the ship, then you went into my account and took another $5000.00 out of our account without notice or consent explaining to us why this was done. you destroyed our 50th anniversary, cost us money that took us 2 in a half years to save and then then would not allow us excess to the phone to call and cancel all of the hotels and tours, and car's we had paid for in advance. You also refused to allow us to speak to the American Embassy with they called the ship and requested to speak to us, and what makes that so awe full is we told them we would be sitting in front of the Pursers desk until the ship turn around and that is where we were sitting when the American Embassy called the ship from the United States requesting to speak to us. The services and treatment was aweful Why don't we go to Africa indeed. I am putting this out here mostly because you can't fix it if you do not know its Broke. Well now you know I do hope you decided to put a stop to that kind of treatment for Black customers that board your ship. As to why we were denied the right to get off the ship. I was told we needed a visa. But a Visa is only needed if you are going to in the UK more than ninety days. We were only going to be there eight days. We showed them all of our confirmation information and addresses we were planning on staying as well as phone numbers. But I guess that was not good enough. Thank you for taking the time to read my post. God Bless Mr. and Mrs. Caryle Russell

Everyone is so nice and friendly. They make booking a cruise easy and fun they are so helpful.