Cures Marines Hotel & Spa Trouville - MGallery Coll

The hotel was beautifully decorated by the service was very poor. From the moment we arrived, after a lot of problems finally finding the main door and the way in, the service wasn't good. I had checkin on line only to be told it doesn't work and therefore I would have to wait in the queue to checkin with a receptionist. I suggested in that case the email encouraging online checkin should not be sent - I was told it was automatic. I had been called during the week before to ask whether we wanted a reservation for dinner on the first night - I said yes please and had confirmed the reservation when contacted via SMS message. When we arrived at the restaurant they didn't seem to have the booking and we only had the choice of a low "bar" table to eat our dinner! The whole meal was unsatisfactory. We had planned to eat dinner in the restaurant on at least one occasion with our Amercian friends and the snack we had on Saturday lunchtime was of a poor standard. Needless to say we did not return to the restaurant which was a shame because the decoration looked so lovely. In general we felt the hotel was oversold and very expensive for what we did get. The only good service we found was with the guys at the conceige desk - they couldn't do more. Maybe they were trying to compensate for their colleagues on reception and in the restaurant...

Loved dealing with staff on property although not at all impressed with the company reservations team who I dealt with a couple of times but preferred to work with the friendlier and more accommodating team on property. We had one meal at the hotel and it was very poor (not as one expects in France) however we found excellent restaurants for the rest of our meals in Trouville and Deauville. Comfortable bedroom and well accommodated. Reception staff very good and Romane Marie gives exceptionally good service. I have worked in the luxury travel industry for 35 and she is a gem you need to keep, she goes above and beyond expectations and I will be writing to her manager about her also

At the end of my tour of Normandy, a region that I recommend visiting, I spent four nights in Trouville in this magnificent hotel. The hotel is an historical building in the same building as the Casino. It has been renovated fairly recently. From the moment you arrive the guest is treated with care and attention: excellent valet parking, assistance with luggage and efficient check in. As I like in these 5-star establishments, check in is done while seated. The hotel is well maintained and I want to pay a big tribute to all the staff: reception, restaurant, concierge, SPA, etc. for their great professionalism and courtesy towards the guests. A big thank you to the concierge team who excellently recommended three local restaurants for dinner and took care of the reservations. I also recommend dining at the hotel restaurant one evening: the food is excellent and the price reasonable for a 5-star establishment. The breakfast simply WOOOOW: great choice of food with even an indication of the correct diet path to follow (I admit I did not follow it and I jumped on Croissant and pain au chocolat that were delicious!!). The room was very spacious and bright with a decor in light tones which I really appreciated. The bathroom, however, did not satisfy me for a 5 star: there was still a bathtub instead of a shower and at the washbasin the space to place objects was minimal. Absolutely top SPA! The heated seawater pool is spectacular. I also had other treatments and meeting other staff members and I must say they were all well prepared. The Swedish massage therapist was fabulous. Trouville is a very pleasant village that has nothing to envy from the more emblazoned Deauville. The hotel is right on the beach where you can rent sunbeds. I recommend a stay at this hotel as you will come out completely regenerated!!!

I had a wonderful trip in Mallorca and Paris, and Normandy was our last stop. My brother and I wanted to visit the D-Day beaches and St. Michele. Our travel agency The Essentialist chose the hotel and we stayed 2 nights. ||||I'll start with the good- the hotel was clean and the front desk staff was friendly. The location was great for Trousville and all the restaurants were fantastic. The breakfast is also good.||||Now onto why I gave it 2 stars. My jewelry worth over $13k got stolen. When I reported it to the front desk, they listened and pretended to care. We think it was their valet/concierge (it's the same person). We also reported it to the police station. Since we had to fly back to the states, they said they would follow up with me and they didn't. I've sent a few emails now, with no response.||||You would think that a 5 star hotel would do everything in their power to get to the bottom of this, but they are nonchalant and can care less. They also don't have welcome drinks.

The hotel is really nice, extremely well located and of the highest standard. However, it is more designed for persons without kids, as access to the pool is quite limited for kids. Also, the hotel would gain to have better outdoor spaces. The sundeck is quite tiny and the restaurant terrasse is quite limited and oversees the parking. But, this should not hide the fact the staff is amazing, super helpful. In the end, we had a great stay

We spent almost a week at this hotel, and unfortunately, it was a disappointment. The hotel itself is very nice and modern in design, with a stylish and welcoming atmosphere. However, our room was surprisingly small, and the window couldn’t be opened – not even for ventilation, which made the room feel stuffy.||The most frustrating part of our stay was the service. The only consistently good experience we had was with the front desk and concierge, who were helpful and took care of our car parking. In contrast, the rest of the service was chaotic and disorganized. At the bar, we were left sitting unnoticed for over 30 minutes. During breakfast, no one came to clear our table or offer service, even though the restaurant wasn’t full.||The spa was also underwhelming. It’s quite small and lacks a proper relaxation area near the pool, which was disappointing for a hotel in this category.||Overall, the hotel has potential, but the quality of service really let it down. We wouldn’t return.

Room was terrible. Service was uneven and not very responsive. Not enough staff. Room was awful...bathroom was part of the room and you entered the room into the bathroom (bad design). The sitting area was oversized and the hanging light fixture was over the couch so when you stood up you hit your head. I did not mind a view of the courtyard, but fix it up - maybe a rock garden or some flowers. It looked tried and not maintained. Service was inconsistent. I felt like the staff was behaving in a "forced" nice manner (not real). Breakfast was ok. Service at breakfast was fair. Spa was just ok given the hype. I had to bring my bags down as a bellman was not available and nobody answered the phone. I would never go back. This is far from a 5 star hotel.

A luxury resort in a beach town. Comfortable rooms, nicely appointed, friendly staff, wonderful breakfast, excellent spa. A bit of a cat-fish scenario with the picture, this must be the dead of winter. There's a lot going on between the hotel and the beach. Like a parking lot, a road, the board walk, the pool facility, lots of Venice beach activity. Aside from that, a very enjoyable weekend.