Nam A.
Yelp
I grew up going to Custard Hut because they are a local legend. Their blended ice creams with the candies, the gelati (water ice and soft serve), and their milkshakes are fantastic. Unmatched. Their quality is 100% consistent. It never wavers from season-to-season, and they really do deliver the product true to who they are--a local business.
However, I had to zing them a couple stars for several reasons. At the end of the day, this is a window ice cream shop--not a gourmet parlor. It is also on the mainland, not in the tourist town of Ocean City. So the prices really need to reflect that. In the last couple seasons, their prices have sky-rocketed, while their sizes have gotten smaller. My parents are also small business owners, so i will be the first to say that when the prices on ingredients go up for the business owner, then they have to raise their product's prices to make a profit. But their prices have changed rapidly and drastically, and their business really hasn't been hit by the economy in the last 6 years. Their regulars are still their regulars, and their lines have not noticeably dwindled since 2008. So the skyrocketing prices are a turn-off to the consumer.
Furthermore, I find the staff her a little snappy. I get it...it's summertime, it's hot, the lines are huge, and customers can be incredibly annoying sometimes (I worked at a much busier window ice cream establishment on the OC Boardwalk for several years, so I definitely sympathize). But that is no excuse to take customers' orders with a frown, angrily slam the order windows shut, and roll your eyes. You work in the food industry--there's a certain level of patience you should possess. (Side note: this goes to some of the employees, not the owners, who are incredibly sweet)
My last time here last summer, I was really turned off. I ordered the same thing I have been getting for years-- a cup of nonfat vanilla yogurt in a dish. I asked for half chocolate sprinkles, half rainbow. The girl at the counter gave me an exasperatedly look and snarkily asked:
"You want BOTH sprinkles?" (as if I had asked her to cook me steak and potatoes)
"Yup."
"Uh, okay, I guess." (snickers)
I paid for my order, and when she handed over my change, as I was about to put money in the tip jar, she slammed the window ON MY HAND. Um, okay...she then audibly told another coworker about "how dumb" it is to get both flavors of sprinkles. Not only was my order NOT difficult to make (pushing up the lever to pour yogurt into a cup, and then throwing sprinkles on it), that behavior is completely inexcusable.
This is not to say that I will never come here again, but I was just really disappointed. You expect this behavior at a chain restaurant (like a Dairy Queen or a Sonic), not a well-respected local business.