Anna H.
Yelp
I have visited this location ~3 times and every time I have left unhappy because I hadn't received either the cut or the color I was hoping for. Every time I visited for color, I saw Indigo. The stylists were always different, as I rarely cut my hair, so I've never had a preference. I was an employee at Redken for over a year so I enjoyed visiting Cutler as it's a Redken salon, so I was familiar with the shades and products Redken had to offer, therefore knowing exactly what I wanted when it came to coloring my hair. So I felt I could trust Cutler and its employees, but I was wrong. I always left the salon feeling sad and defeated by receiving a color that was not what I wanted--I do a full process red--and I would leave with a duller red than desired. I specifically would tell Indigo that I preferred Color Gels Lacquers (specifically 6RR or 7RR) but she would never apply the colors as the salon apparently didn't carry them, but the last 3 times (every time) I have told her that I have the colors with me in the bag and she can just use them. However, she always ignored that and moved forward with Color Fusion (which I can't stand because I feel like my hair doesn't look as shiny as CGL does).
The last time I visited Cutler was on my birthday, which lesson learned: I will never do again. I visited for a color & cut. I asked for a red to copper ombre and once again brought my CGL 6RR and 7RR shades with me, yet Indigo still decided to move forward with Color Fusion. Then as I moved into the cut, I asked for a couple inches off to just remove the majority of the dead/thinning strands, and left with more than 5 inches removed. When I got home and looked in the mirror, I started crying. On my birthday. I was so sad for weeks I absolutely hated the way I looked. I looked cheap and missed my long hair and couldn't believe how a professional salon would let my color turn out the way it did. See the pictures for yourself. 1) The color was incorrect 2) the "ombre" was not an ombre, only the roots were red and not even a 6RR/7RR red it was a DARK fall red which is NOT what I asked for 3) the cut was way too short 4) I will never return here ever again. After visiting for 3+ times and leaving unsatisfied, I will never give Cutler my money again.