Chloe O.
Yelp
Didn't want to go to Amazon. I had a great coupon from CVS! But...I had the unfortunate experience of interacting with a manager at the CVS on Bleecker Street.
What happened: After shopping, I tried to use a mailed coupon. After experiencing many attempts to scan the coupon by a manager of this CVS (pm on a Thursday), I was asked by the manager if I still wanted to buy the $70+ in merch. I said no, I want the coupon discount because I shopped (there's a lost 15 minutes) and I was disappointed.
Then, in the face of NO discount, I asked if she would speak with the CVS distributor/regional manager to get clarity on the mailed coupon (for what appeared to be a big coupon mailing) and that I would like to return to get the merch with a discount.
Her response? "This is not my first day on the job." Then? She repeated it.
Did she offer help? No. Her solution was to chastise a customer who asked for "higher" help.
Sorry, CVS Manager, not sorry. You didn't OFFER to take initiative, you didn't offer to look into it, you didn't offer to speak up for your clientele. You just acted like you could erase the interaction by putting the same scanned items in the register over and over (4x) with zilch results. And, then you pulled the indignant card trope.
So, CVS mis-manager, you need to get less thin-skinned, stop relying on "ism" tropes, and become more active in protecting both the company and its base, like me, who are not Amazoning their goods.