Cycle Gear

I went in to purchase a new helmet and a Cardo packtalk. Cycle Gear is affiliated with Revzilla and I researched helmets on that site first. But when I got to the store, I had extremely helpful staff and they even installed my carto pack talk edge when I checked out. I will be visiting this store in the future. They've got a lot of things that I had no idea. They had, and I'm even bringing some of my buddies that have not been there as well. Cycle gear has now gotten another loyal customer. Yeah

To summarize - two tires were supposed to be mounted and balanced. They missed the stated delivery date 3 times. The last time I called they stated it would likely another 2-3 days because they were 'busy'. I finally go to pickup the tires and they informed me they couldn't balance the rear tire because they didn't have the adapter for a single sided swing arm rim. Why didn't they mention this when I called about the job 2 weeks ago? I had to take the rear tire elsewhere to get balanced. I get the tires home and back on the bike. I happen to look down and notice they never replaced the valve stems that they in fact charged me for. That's the last time I take my tires there for mounting and balancing. Highly disappointed in their service.

I went today to try new jackets, Alex helped me to know more about the differences between ventilated jackets and the other models and finally was able to find me the show that I was looking for…. Cert chill person and not pushy to make a sale. Highly recommend her ….. 👌👌👌👌

very helpful with whatever questions i had. i am a new rider and they let me try on everything i asked to and even told me how to get a discount. big shout out to john and jay im in love with my first new helmet and gloves! ill be back for some boots :)

Dane was super helpful. He asked me lots of great questions and helped me find a helmet that fit me comfortably and works with my prescription sunglasses. Skip amazon.com and come try on a helmet in person! I'll feel a lot safer ripping around on my Yamaha Warrior ATV now that I have a comfy helmet. I will be back! Got great handlebar grips here too!

Prices are reasonable, work is not. Bought a tire online and had it shipped to the store so I could pay the $30 (plus additional fees) to mount and balance it on my wheel. Shipping and delivery to store was fine, but when I picked up the wheel the wheel weights were not fully adhered to the wheel and were falling off. The wheel was not adequately cleaned to allow the weight's adhesive to actually stick, which guarantees they would have flown off on the first ride. The cherry on top is white weights on a dark colored wheel. I was told they use what they have, but maybe that is worth a call to the customer to see if you're wasting your time putting them on? They fairly refunded part of the charges, but while they offered to rebalance it, I have zero faith in the quality of their work. This may seem relatively minor, but if a shop takes this little interest in making sure something a motorcyclist's life depends on is done correctly, they have no value to me regardless of the cost.

This is a great store. Went in to buy my first motorcycle helmet. The salesman was very helpful. Walked me through everything and really took his time. Also picked up some gloves and a jacket. Wonderful store. Wonderful employees. Never felt rushed or pressured.

Took my Daughter to the shop off of 75, to get her some riding gear. Great staff was very helpful in finding her gear. Asia was awesome, she installed the Cardo on my daughter helmet. Over all great experience!

Sincere appreciation to Alex at Cycle Gear for expeditiously attending to my tire replacement needed prior to the storm coming in . As a frequent patron of this establishment, I consistently experience exceptional service, further solidifying my endorsement of this particular location.

Aidan and Alex I appreciate you guys so much, they're the absolute best. Thank you so much for helping me last minute I owe you both big time!

I just want to start with Chris, a sales associate I assume, was extremely helpful in helping me and my friends purchase new items that fit perfectly. Chris was able to fit our budget without making us stress about cost. Not only did help us with that, but also taught us new things about safety and the equipment we had purchased that we didn't even know about.

I came in looking for a new helmet. I explained what I was looking for and the sales person kept suggesting the most expensive option. I wanted to try on differnet brands but that was a no-go. number of bell helmets avaialbe to try on in the style I was looking at = 2. number of sedici in the same style = 20. number of arai = 20. The had every size/color combination on the wall for one brand while only 2 (wildly disparate ) sizes of another brand. I know that bilt and sedici are their brands but overstakcing the wall with just one brand make it look like you are stocked when you are not. I very much got the "we have the exact helmet you want in stock as long as it is XXX brand and XXX style."sure we list that helmet and size as available on the website but we don't actually stock it.... just order it and you can try it on then, after you are out the money.

My Experience was not good. The original sales person had me try on a C3 all they had was a 1x and a 2X however, I wanted a C5 he said that they fit the same so I would need extra large. I ordered and when I picked it up there was two different people and the one behind the register keep smarting off to me about what was included with the helmet. His statement was whatever is in the box! Nice answer real customer service at its best. They did not assist in anyway way. So I tried on the helmet and it was too large and the person behind the register accused me of tearing the box which was already ripped. Anyway I returned the merchandise and what the person did not realize if would have saved the sale was three words lets exchange it. I would have accepted that. But their rudeness in the lewisville store was beyond my willingness to do any further business with that store.

I have been visiting the Plano store for several years now to replace tires on my vintage bikes. I restore a bike every 6-9 months and truly appreciate their wide selection of tires and prompt installation services. Thank you !!

I've been personally at the Plano location a couple of times and a few inquiries over the phone with the same results, very poor customer service this last time I was looking to buy a Jacket, boots, gloves, backpack and jeans, since I'm not familiar with some brands I was asking questions primary about sizing and the guy made me feel like if I was asking stupid questions, of course I had to stop right there and leave the place at that moment, long story short I purchased all my gear overseas and unbelievably got my package in 2 days with cero issues, very happy with my purchase I will spend my money where I can get the service and attention needed

I recently got my first bike, so I needed proper gear. As soon as I walked in was greeted and helped through the whole process from getting my helmet down to my shoes. I highly recommend coming here if you need anything, they are very knowledgeable. Thanks again, will definitely be coming back!

Went in yesterday to exchange a pair of alpinestar gloves I purchased from them. I paid $60-$70 for them. I asked Travis the new mngr if he had the size larger and he located them. I said I need to exchange them due to them being to small. He immediately says we can't after you wear them and you sweat in them ect. Travis the manager didn't even look at them to assess the condition he just assumed they were used and worn. Why would wear gloves that don't fit ? THE GLOVES ARE BRAND NEW ! I've been a customer at the Plano location for 10 years or more ! since Dave was manager. I've spent more than 10k there buying nearly 15 helmets ( every Valentino Rossi replica ) track leathers ,Dianese and alpinestar jackets gloves and much more gear oil tires ect. Won't be going back after this. I'll be spending my money at Moto liberty from now on! Good job on customer retention Travis.

I know many businesses are doing their best during COVID-19, but attitude come on? I left the store literally 10 minutes ago. The guy who was helping me every time I had a question he looked at me like I'm stupid, making some weird faces like "what are you talking about woman?" I was ready to buy but because I have manners and luckily they weren't taking any cards,I left the store without saying anything to him about his rudeness and terrible customer service! I own a business and there's no way I will ever allow any of my employees to treat any of my customers that way. My husband is a good customer there, that is the only reason I decided to go there. But thank you anyways!

If shitty service was an art, this place is run by Picasso . I been a loyal cycle gear customer for over 20 years, the service I received today was beyond bad. I literally spent 40 minutes looking at dirt bike helmets , watched the sales rep spend 20 minutes talking to another customer looking for a helmet who came after me . When the rep finally got around to speak to me it was like he couldn't be bothered answering my questions. So I took pictures of the tags of what I want and walked out and will be ordering online from another shop. You don't want my money, you don't have to get it.

My wife and I came here one afternoon after buying motorcycles. We came here looking to purchase gear, clothes, helmets, and headsets. We thought a specialty store like Cycle Gear would offer a more personalized experience but we were wrong. There was one other couple in the store and 4+ employees but none seemed interested in offering assistance and actually avoided eye contact. We looked around for 20-30 minutes without being acknowledged, became frustrated and finally left. Fortunately, there was a dealership down the road who gladly took our $2k. We drove quite far to come here so they get one star and we won't be back.

Due to my poor experiences and yelping, Kiersten T. from Cycle Gear's holding company, COMOTO HOLDINGS, reached out to me for more information. I have stated my concerns to her, via the requested mode of communication and have not heard back. This communication was sent over 1 month ago and I still have not heard anything back. I have also sent followup messages to Kiersten T., and I have received any responses in return. I have returned to the Plano, TX Cycle Gear, and the manager's lacking customer service coupled with his presentation for seeming to possess a very high distaste for being in a customer-facing role, is still presented by him. Aside from anything else, all the negative reviews seem to be the only consistency one may expect from this organization and location. Caveat emptor!!

awesome experience, travis took care of me and took the time to explain the details about certain items. i would definitely recommend this shop

Good stock of useful items. However, they play games with prices. Items are priced on the web, and available to order there and pick up at a store. But if you just visit the store to buy, labeled prices are higher. You have to ask to get the actual price as shown on the web.

Don't come to this store often but as always they never have what I'm looking for and their prices are rigged. I try to call and never answer. I'm never coming back and glad I don't spend a dime with them. Revzilla is awesome and they will have my money and looking to buy some boots from them. BTW their gears have damage and will not replace.

I walked into a cycle gear today for the 1st time and it'll be the last time. I wanted to purchase a pair of riding gloves and riding boots however I walked out empty handed. Not one person acknowledged me or asked in the 20 minutes I was in the store did I need assistance or had questions. At one point I was the only person in the store still no one spoke to me. Poor service. Do better.

Went in to exchange motorcycle helmet that I had purchased for my wife online. We were greeted immediately by John who took the helmet back and proceeded in helping us in finding the correct full face helmet with the proper fit for her. Since she is a 2X small it wasn't easy but he took his time in finding the right helmet for her and never seemed rushed or frustrated and believe me she tried on "several" helmets before finding the "right" one! While there we decided I needed one as well and he helped me in finding a great one. He then told us that we were to receive a Sena headset for both helmets since they were part of a sell campaign they were having. He took the time to install the units in both helmets, giving us instructions on using it, directing us to the Sena website for further instructions all while still answering the phone and helping out others. John you were great and we appreciate the help you gave us!!! Thank you!

I went there to replace a visor on my helmet and to get a replacement screw. Jim got me fixed up quick, fast, and in a hurry! He found the visor for my helmet, got my replacement screw, and when I mentioned my speaker in the helmet was blown, I was taken care of again! He explained the Bilt helmets and the warranty and I walked out with a brand new helmet!...with the new visor I purchased in place and ready to go. Problem solved! Great customer service! I always get treated awesomely here! I'll be back to buy more stuff soon.

Fairly good service in person, in the shop, but bad on the phone. I've been in this shop several times and I give there in-store rating about a 3.5 Stars, but on the phone they are a 2 at best. Very dismissive on the phone.

Jim saved the day! Been traveling on a cross country trip and needed some new rubber. He was an awesome help, and took care of us really fast. Thank you guys!! Mounted and balanced now we are ready to hit the road again.

Awesome store. I'm a new rider. The staff is super knowledgeable and helpful. They are priced exactly like RevZilla, so why wait for UPS when you can have it today

I'm a 50 year old female. I went in around 1230 on a Saturday in full riding gear 3 salespeople at cash register 3 customers including myself. I stood in front of the wall of helmets, holding mine for 5 minutes as I was ignored by the 3 male salespeople, walked around the store, went back to the helmets because I really wanted to try on a modular helmet in my size to buy. Nope. Ignored. Called and talked to the manager and all he could say was he was sorry and would talk to his guys. So much for taking the advice of my son and husband to shop there. Maybe if I had different equipment they would have taken the almost $600 I was willing to spend on the helmet I wanted.

Watch for sales. They have some great deals during sales. The people at the store are always friendly and helpful. I recently bought some brake pads there. The clerk offered to double check that I'd bought the right pads. He checked and I had the right ones. But with so many to choose from I could have easily made a mistake and he potentially saved me time and long drive back. Good device.

Was told that a tire change would take 15 minutes as I've waited almost 45 minutes to get a tire mounted

Almost all of my visits to Cycle Gear have been positive. I've gotten a helmet, plenty of tires, and a couple jackets as well. Most of the time the customer service is pretty helpful and friendly, although one time I got an earful from the service guy for using fix-a-flat because he had to clean up the nasty mess in the wheel (I had no choice, needed to plug the leaking tire so I could bring the bike into Cycle Gear). Prices are pretty fair, and they usually have some good sales as well. Make sure to get on their mailing list, because they'll mail you coupons and also announce certain after-hours sales in those mailers.

Like Sean, most of my visits to Cycle Gear have been good. The staff is pretty good and the selection is better than what you'd find at a motorcycle dealership. Prices range from decent to occasionally great, and my friends like having their tires replaced here. Shopping experience aside, I had a phenomenal customer service experience with them. I bought a pair of boots and, after a year, the zippers went bad on both boots. I'm not tough on them, they were just poorly made. The manufacturer refused to do anything, but Cycle Gear gave me full credit towards a new set of boots. Unbelievable! I wouldn't expect them to do that again, it was a major exception, but it really made my day. That alone has brought me back to their store several times and I'd say I've spent about $500 there since that time. Selection is the main reason I take a star away - it's good but not outstanding. There's only one other shop in the area I'd recommend higher, thus four stars. Worth a visit!

This place is terrible! Stay away! There are only crappy brands, and they acted like I was such an idiot because I was a WOMAN (OH MY GOD!) who was trying to buy some stuff. Well, guess what boys, I spent almost $1000 at another store, so suck it. People, if you want actual quality and good customer service, go somewhere else.

Kenny was super helpful and very nice! I had a bad experience at a different gear shop, and a coworker suggested I try Cycle Gear. I love this place! I got a helmet, gloves and jacket and my husband got a new helmet. Will definitely be coming back!

Iv came there a few times, this last visit will be my last. They had my wheels for 7 days an i kept calling to see if they were finished installing my tires. Every time they'd say we're doing it right now or they will be done today. Finally the seventh day I went an picked em up. They hadn't even taken the tires off the rims or touched em. All they did was say sorry about that an walked off. Freedom power sports in mckinney did them while I waited an they charge ten bucks less. I will never be coming back to this store again

This cycle gear location is fantastic. People are friendly and very knowledgeable. Prices are fair and variety of product is nice. If you go try to find Nathan as he is very helpful and knows his stuff. It would be nice to see more special "sales" but that comes from corporate. I would definitely recommend this location for your motorcycle needs.

After a mishap of getting the wrong helmet in Lewisville, they made it right and fixed the error. They treated my right, even though it was not in my favor. They were about to close and still eager to help me. I would highly recommend their expertise and great customer service.

What happened to you guys? I bought my first gear when I started riding several years ago. Selection was vast and staff were friendly and fun. Staff is still somewhat helpful, given the limited selection. I only get the last minute oils and tires mounted here now. Nothing to see here really. They should rename the store to Bilt.

I love this place and I do all of my bike shopping here. Not only do they have awesome sales a lot, but there customer service makes the whole place. Every person I've come in contact with has gone above and beyond make sure I'm taken care of. Special thanks to Nathan and Kenny. Kenny even stayed after hours to help me set up my Bluetooth because I'm not tech savvy.

Went to get gear before we left for a trip. There was an okay selection of boots, but the people working there are very unfocused. It's like everyone has ADD. We had 3 different guys do our checkout... because we had a lot of stuff? no just 5 items, but we told one guy the boots were supposed to be $49 and showed him the ad, he said cool. And walked off because someone else asked him a question. Then another guy started checking us out, and walked off to get a hat, the third guy charged us full price for the boots and had to get the first guy to come back to verify that they were $49... it's not like it was a secret coupon... this was in the flyer on the table, the website and on the phone app. Very disappointed in the staff...

Staff was super helpful and friendly. They even exchanged a two year old helmet for me!!!! That was awesome!

Jim helped me find all my gear and sized me perfectly. Everyone there is nice and is always treating you respectfully.

-I dropped off a wheel/tire to have a new tire mounted. They promised me it would be no big deal and they would have it done the following morning. I showed up late the following day and it was still sitting off to the side where I had left it. I questioned why it wasn't finished and they had no good reasons. I asked if I could wait and somebody mount the new tire right now. Henry told me he had "mounted his fair share of tires today and was too tired to mount anymore". No one else was willing to do it either so I picked up my stuff, chewed his a$$, and left. -They also have a habit of not answering their phone. -The store is often messy. -Most of the guys they hire don't last very long. Its always someone different working. -Not sure where the manager is, never see them. The positive things are they have a good selection of riding gear and have good prices.

The store is always a mess. merchandise all on the floor. The staff just stan behind the counters. I don't even think any of them ride.

They had the jacket I wanted in my size but I did not like their attitude. They act like they are the only motorcycle gear store in town, and they may even be (I'm not from Dallas), but that doesn't mean I need the attitude to remind me of this. Lazy employees who stand around while gear sits scattered on the floor. Cluttered aisles make it hard to move around or find anything. I was looking around for a jacket for 10 minutes while 3 employees stood behind the counter bs'ing. Where are the managers? 2 stars for having what I wanted in stock. Lose 3 stars for silverspoon baby vibe, messy store and lazy employees. Lose the loafers and clean up the store.

Needed a tire fitted to a rim for my Ruckus. Brought in the tire and rim. They said it would be a couple days, but called me same day saying it was done. They only charged me half price because I already had the tire on halfway. Replaced the valve stem for free. Laid back staff. Will be back.

HORRIBLE customer service. Went here 2 Sundays ago to buy a new helmet. I already knew what I wanted and came to buy. I looked around the store a bit and then stood in line for a good 20 minutes while another customer was asking questions. Once this customer was done I walked up to the counter and pulled my wallet out to make my purchase. The guy behind the counter looked at me and then turned around and started talking to a lady that had just walked in. No big deal, I waited patiently as the other employee approached the counter only to watch him pass me by and go talk to the same lady. I waited another 15 minutes with $800 in hand for a new Shoei, only to stand there with no service what so ever. I'll never go here again.