Alice Z.
Yelp
I wanted to share what happened to me yesterday:
2021 is my second year as a season's pass holder at Cypress Mountain Ski Resort. I went up for a day of snowboarding on Jan 7th, 2021 and in the process lost my cardholder which had my driver's license, credit card, debit card, and season's pass. I found out when I came down from my first run and the staff wanted to check my pass. Of course, I freaked out but every single staff was super helpful and guided me to check in with guest services. There, the lady printed another season's pass RFID card and didn't charge me the $5 replacement fee, and encouraged me to check with the run I did. I went to to the staff at Lion's Gate, and they haven't seen it but allowed me to bypass the huge line up (at least 20 mins line up) to go up and find it myself. At the top of Lion's gate lift, I thought I saw a corner of my cardholder near the drop off so I spoke with the staff there. One staff asked everyone that came off the lift chair if they had seen my cardholder, and walked down and didn't see it and radioed their patrol staff, so 10 minutes later the mountain rescue patrol lady came and skied down with me inch by inch to find my missing cardholder. It turned out to be a corner of a plastic bag stuck in the snow. So she encouraged me to snowboard down to the base while she will go through my first run and look for it. I snowboarded down and went to guest services and someone had returned it! I'm beyond thrilled with the kindness and compassion and professionalism displayed by every single Cypress staff. I'm also very grateful to the good-hearted Samaritan who returned my cardholder. Thank you! I would highly recommend this ski resort for its friendly staff, easy parking, great facility. FYI, the first-year season's pass is $450, but once you get on their email list, they have an early bird sale for next year's season's pass for $250! Also once you have a season's pass, you can rent the whole season a pair of ski equipment or snowboard equipment for $99. www.cypressmountain.com
So if you're feeling down about the chaos of this world, and your heart is feeling cold about humanity, I hope this story restores your faith in the kindness of others! There are still good people out there.