Melaniya Gilmanova
Google
We have stayed at D Maria Bay in Marmaris, Turkey, for six consecutive years, but this has undoubtedly been the worst trip we’ve ever had.
During our stay, a diamond necklace was stolen. After reporting the incident, a case was opened with the police. However, a day later, nothing had been done. Instead of addressing the issue properly, the hotel shifted suspicion toward our own cousins. Shockingly, a 15-year-old family member and a 18 hear old were forced to write statements to the police after being told so by staff. This situation was extremely distressing and completely ruined the last two days of our holiday.
Despite everything, we received no support or compensation from the hotel. We eventually decided to close the case ourselves just to calm down, as the entire experience — and the way the hotel team handled it — was incredibly frustrating, unprofessional, and frankly, useless.
In addition to this serious incident, the general service at the hotel was terrible. The sinks hardly worked, and the silicone was coming off, giving the bathrooms a shockingly unprofessional and neglected appearance. After seven years of loyalty, I deeply regret spending even a single cent at this hotel. Awful experience overall.