Madalyn H.
Yelp
( Sorry ahead of time ... this'll be long)
This is my favorite spot but Unfortunately things have gone down hill. The ice cream is phenomenal, but the service is trash. It's young high school kids that are unbelievably rude... also, the price has gone up and up . My family and I go all the time. And my boyfriend and I have been getting the same thing for years and every time we come back the price goes up. We went twice in one week and were charged $14 something for two medium flurries , 2 days later we were charged $16 something... I asked the young girl at the counter If she could please make sure that there was a good amount of stuff in there because multiple times I've gone it's basically just plain vanilla ice cream and you can barely find anything in there. And she charged me an extra $4 . I didn't want to add extra toppings. I just wanted it done right the first time. Every time, it is so inconsistent- you don't know what you're gonna get. Besides that, she was incredibly rude. When I got up to the window, I said hello and asked how her day was and she just stared at me. When I asked about the price, all she said was , "that's what we charge". And when our order was ready she SLAMMED the two flurries on the counter.
I live down the street and have been here countless times over the years. I get so excited when they open back up because when it's done right, their ice cream is phenomenal!! It's upsetting looking forward to it and then getting it and having it be so inconsistent.
I'm sorry this review is so long, but the last thing I would like to say is that Justin could not be nicer . Anytime I see him he is so kind and has a smile on his face.... when they first opened up this year, I sent my boyfriend out to grab me their ice cream and digging through it, I could not find one topping. I called them and Justin picked up.
He was so accommodating. He made me a new one since I live down the street, even though it was two minutes past closing.
Being in the service industry since 16 and for 8 years myself, I definitely know what it's like. I would love to give them 10 stars just based on Justin himself and the quality and deliciousness of the ice cream when it's made right. But half of the staff is so rude, it makes customers not what to go back.