carol T.
Google
We visited Daizu on 13th May 8pm and left the place having a poor experience. I was served Salmon Caviar Chirashi lacking ingredients stated. After informing the cashier, she defended saying that the tako is there and mixed into the rice. I had to push aside the ingredients to show that it is missing. About the missing tamago, she called out about menu change for this item and I should have ordered Tamago Chirashi if I wanted tamago or add on as a side. She later said she had just started a few weeks and did not know the menu well. She provided the refund option immediately but that was not what I was calling out. Halfway through the chirashi, I was given a portion of Tako and was told the kitchen had to “make fresh” because they ran out.
I advised the cashier not to defend herself and the kitchen staff and to escalate this matter to her supervisor because I see 3 lapses, namely, she does not know the menu well, I was not advised about menu changes at the point of order, kitchen staff changed the dish according ingredients at time of preparation instead of upholding standards.
I have a few recommendations for the Daizu to consider:
1. Close early for Tuesday night as I was the 2nd table served there. Moreover, the lean team is not providing expected service and product.
2. It is a supervisory lapse to put a incompetent staff to run the floor alone. A staff that knows the menu and inform the customer of menu changes at the point of order is basic courtesy.
3. Please update the physical and digital menu so that it reflects the expected product. The cashier said the menu has changed for some time.
There is a silver lining. The Shiitake Frito was served season well, not oily and crispy, meeting expectations.
I hope to return again during the day and try out the Salmon Caviar Chirashi that is seasoned and served in the way that reflects the taste and quality of Daizu as well as receive expected service.
We had written in to provide our comment on 14 May and did not hear back till date.
Photo for reference
1. Food ordered
2. A portion of tako served half way through
3. Physical menu that needs updating
4. shiitake that was well seasoned