Vivianne W.
Google
When food is great, I am generally all for it, and think that’s all the matter. But something happens during our dining experience today, and I hope I could share this with people instead of this unfair thing happening again.
Again, food is without a doubt, good for us to be satisfied. However, the service is very horribly confusing. First, we have stand in front of the entrance to wait for our seat for quite some time though many tables seemed empty (we arrived around 10pm, and we know they open till late, way before closing time by then). Secondly, the worst part, once we sit down, before checked the menu or greeted, the server announced that “since you are six people, so the mandatory tip is 18%, okay?” Honestly, we don’t understand why certain amount of people for dining could request customers to put specific tip amounts, so I questioned back right away, and pointed that tip should be optional and not supposed to be “mandatory” in Canada. The server didn’t respond, and just insisted, so we only could agree. But funny enough, in the end, when we asked for check, the card machine was showing optional tip with different percentage, so we chose what was acceptable for us. Again, food was good, but there was actually no service at all. Only delivered food, but no conversation, no checking in with the table, no refilling water or drinks, even for the bill, we have to chasing them, since no one ever passed by our table. To put us into their shoes wasn’t overall too hard since we have similar work experience, we indeed understand, however without actually providing service only simply based on amount of people of the table to “request” certain percentage of tip makes absolutely no sense and unfair.
Therefore, considering this as note/heads-up, think twice before you enter the restaurant please.