Ash B.
Google
I was extremely disappointed.I went there on a staycation with my two babies and my old man, this is not the first time I've stayed here. Probably about the fourth or fifth , the call checking powers , told the only had a king size which I was awesome , told me an additional charge of a hundred dollars , making the room 250 or 290 taxes.in although there was 4 of us, I agreed because there was only option and I figured, oh, this must be a beautiful room, big little king bed, which will finish fine because we have a king size at home shockingly to my surprise, I paid extra money for Queen's size this suite. Because that's the size of the bed that they're trying to push off as a king, there's no way in hell was a king size bed.We didn't fit on it.First of all , my husband had to lay on my feet cause there was no room for all of us side by side, which would you can tell it wasn't the king size bed.So I'm not sure why I'd be paying extra to be put in my room with a one Queen size bed room wasn't anybigger or anything nicer so I was quite upset i would what have complained in the morning.Because not only was this not a king size bad.We were not even offered the option to have a cot brought up for our kids or made aware we could also, the fans in the bathroom, they appear to have a fan but there is no fan.It's very quiet in the rooms and quite uncomfortable.Trying to use the washroom when there's just a sliding, tiny little door that doesn't even close all the way.And I don't know where these open concept bedrooms and bathrooms come from , and I think it's ridiculous and I was rather uninpressed not to mention the chaotic checking out process where your staff seems to understand a process that was rather easy and acting frazzled in the masses of people checking out the one guy is ringing everyone out the other girls running around with the chicken like her head cut off not having a clue about which rooms are checking out and after the checks have been made correctly to give deposits back, she was way Uber her head and the gentleman was not helping. Her at all, you guys check out process was unprofessional. And didn't give us a chance to even give our true opinion of our rooms , to your staff , very disappointing , false advertisement , and I was charged a buttload for no reason i couldn't see there for 2 nights for the amount I paid for a room that was so ridiculous.I was blown away.You guys tried to pass off that bed.King size , absolutely ridiculous and charging people an extra hundred for it.
.icaramba
* side note the pool isn't very nice there.Yeah , very much an afterthought but besides that the pool was freezing cool so much so I could kids could not be in it , cause they were freezing and wouldn't stop shivering , and the hot was way too hot they couldn't go inside that either
All around bad experience