Viet Nguyen
Google
We stayed on 21/12/2024. My room was 312. The management is terrible, hotel is crampy, noisy and loud. 8PM-11PM guests on floor below room 211, 212 local group were partying and drinking, we complained to staff, nothing was resolved. 1AM-3AM, room next door by Korean blasting the TV all night, we called reception, no answer; got out of bed ran down the reception to complain. Next morning I requested complained to hotel director, they told me next day he wil contact me. After 5 days no contact. Complete disrespect to my family. Worst hotel experience ever in Vietnam.
EDIT 15/1/2025: After leaving a complaint online, we received a call from the hotel manager confirming a refund. Still no refund received.
EDIT 24/1/2025: Still no refund received. Hotel said they refund to Traveloka, although I booked through Agoda. Hotel said it takes 60 days for refund. What a waste of time and imcompetent management.
EDIT 3/2/2025: The management has reimbursed the cost of stay. Well appreciated.