Princess D.
Yelp
Went to Damariscotta River Grill yesterday and the service was subpar. I'm not sure if it was because we were a group of 9 people or because our waitress, Sophia, was only 2 days back to waitressing after being off for the last 2 years. But it seemed like she just kept missing things that should have been standard.
1) She asked the table what type of water we wanted, which was fine, but then didn't ask if we wanted any other drinks. We had asked for the breadsticks and ciabatta combo to be delivered, and when she delivered it, it was breadsticks only. We asked her about the ciabatta and she said she thought we only wanted the
breadsticks.
2) We asked her to check with the kitchen if the shrimp was de-veined due to allergies, and we noticed she was hesitant about what that meant, so explained she can ask the chef and they would be able to tell her. We changed one shrimp order just in case, but she never followed up to let us know whether it was de-veined or not. (BTW - it's not).
3) When she brought out the appetizers, she didn't bring out any small plates first so we had all this food on the table, and were all waiting till the plates came to eat it. Same with the soup; she would bring the soup in, but we were all waiting for spoons. Same with the meal; we had asked for some additional plates, but they were only delivered after the meal had arrived.
4) We asked for an order of the seafood Alfredo with a side of fries and she explained that she wasn't sure if the kitchen would provide it, and then brought the pasta without it and left. We waited for her to come back to ask about the fries, but by the time she came back, we were done with our meal. We asked about it, and she said they didn't have any, but didn't offer any other substitutions - however, we noticed that the kitchen did have chips that they served other diners.
5) We asked for some boxes to take the food home, and waited a while,...then we noticed she came back in the dining room and was taking down orders for another table. We asked about boxes again, and they finally came.
We still tipped Sophia because she had to run everything to our table; I just think that some
changes would have made the experience better.
Food was fine. Calamari and mussels were good for appetizers, New England clam chowder was tasty even if it wasn't as creamy or consisting of potatoes as we have had before from other restaurants. We ordered a bunch of entrees which were huge portions. Mashed potatoes side was good.