M J.
Yelp
THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN A LONG TIME!
I was on my way to Starbucks when one of my colleagues hands me a small token to go check out Dan Jones, and get a coffee - I was super excited to stop by this morning, I've had Colombe coffee before and it's incredible - but c'mon it's coffee! and Starbucks is right around the corner.
I complete my order, was first one in line, and ordered a latte and an egg sandwich (which was +$9). While chatting with my friend, I saw a cup ready to go and I go to grab it - all of the sudden one of the man behind the counter yells at me and with a very sassy and rude tone yells: "DON'T TAKE THAT, THAT'S NOT YOUR COFFEE". I proceed to keep talking to my friend, and he prepares two other drinks (keep in mind I was the first one to order and I asked for a latte, how hard to make is that!?). The third cup he sits on the counter, seemed like a latte and since 3 people had already gone before me, and I heard latte - I pick that one up. He goes crazy on me and yells at me "MA'M THAT'S NOT YOUR COFFEE DON'T TAKE THAT, YOU NEED TO PAY ATTENTION!" Really!? where am I, why are you talking to me like that and who the hell does he think he is to speak to customers that way? I asked him to take a step back and not speak to me that way, and he continued to argue, and say that he had "TOLD ME 3 TIMES NOT TO TAKE THAT!" okay, tell me a 4th,5th, and 6th time dude, I'm the customer, why are you even taking so long to make a LATTE!
I was so disappointed, he was so rude, and aggressive, I asked to cancel my order. And I WILL NEVER STEP FOOT IN THERE AGAIN. NEVER!