Morgan K.
Yelp
Daniel's Ridge is a beautiful venue but we wanted to give a fair warning about the coordination package as well as customer service. When we initially scheduled our visit to Daniel's Ridge in December (we live across the country so it was tricky), Todd and Amanda came across as very cold and we weren't sure if we had made the right decision in choosing this venue. You are also required to hire a month of coordinator and because we live so far away, we decided to go with the coordinator from the venue. The coordinator/co-owner of the venue, Amanda, reached out with a couple of questionnaires and we had a couple of calls but we feel that our money would have been better spent elsewhere for this service. They essentially organized the ceremony and connected us with a couple of vendors, but that was pretty much it. We were told the venue would set up our flowers for the arbor, but my fiancé and brother had to do this instead. There were other tasks throughout the wedding day as well that we feel the coordinator should have done, but my bridesmaids had to do instead. This includes passing out tips for the vendors and helping us to coordinate with the groomsmen, which we were later informed should have been done by the coordinator. Without our photography team, I'm not sure how well the ceremony and reception would have gone and I'm so thankful for them. We asked the venue about a military discount early on and they said that they could do a $500 discount if the coordination and decorating package were purchased together. We followed up a few months later and they said that this discount was no longer being offered, which we felt was a bit rude as we were never told that this was a limited-time offer. Finally, we felt that the other owner of the venue, Todd, was not very friendly and was hovering the whole night and we received this feedback from multiple guests throughout the night. As the bride, I almost felt like he was irritated with me and it made me feel very unwelcome, which isn't great after spending so much money on the venue. We believe that the venue needs to increase professionalism with coordination, organization, and customer service as everything came across as extremely ad hoc and messy.