Sharmila D.
Google
I took four classes with Danswim and was very satisfied with the quality of instruction. I found Christopher to be a particularly great and patient instructor.
Unfortunately, I am writing a negative review because the business charged me for three lessons that I properly canceled on their website in accordance with their cancelation procedures, failed to timely refund me, and then, when I caught the issue while auditing my credit card bill, refused to refund the money. While I am filing a chargeback with my credit card company, this is extremely scammy and unethical behavior and I urge everyone doing business with Danswim to carefully audit refunds for canceled classes.
I used the online booking system on the Danswim website to book all of my classes and canceled three bookings (within the cancelation window) in order to reschedule to a better time/my preferred instructor on the same day as the canceled class. I discovered later that the booking system did not automatically refund my credit card. When I discovered that the charges had not been refunded due to an error on Danswim's end, I reached out to Dan and was told that he only issues refunds within two weeks - after that only a credit can be provided. He was unwilling to waive this policy despite that the issue arose on his system (did not timely issue a refund) and insisted that he could only offer a credit, which is not of use to me. This is totally unacceptable and future clients should be aware.