Hamidreza K.
Yelp
What an elite dining experience! We ordered TWO hamburgers and fries through Uber Eats, and guess what showed up? ONE lonely burger and one fries. Maybe the second burger took a vacation. Maybe it was shy. Who knows? Because it sure didn't make it into our bag.
We reached out to Uber Eats, and they confirmed: "Yep, that's all the restaurant gave us." So we did the logical thing -- called the restaurant. And that's when we entered the Twilight Zone. The manager, who I assume runs this place with a blindfold on, was rude, completely lost, and full of excuses. First, they insisted we only ordered one. Then, when we mentioned the $40 receipt clearly showing TWO burgers, they suddenly had an epiphany: "Oh, maybe there were two?" Wow. Enlightening.
Instead of taking five seconds to fix their mistake, they did what any wildly unprofessional business would do: blamed Uber Eats. Because obviously Uber Eats is out here hoarding burgers. Then -- and this is the best part -- they refused to send the missing food and told us to reorder and pay again. For their mistake. Genius customer service strategy: mess up the order, gaslight the customer, hang up the phone, repeat.
No apology. No accountability. Just pure incompetence with a side of attitude. If I wanted to spend $40 for one burger and some emotional damage, I'd light my cash on fire and scream into a pillow.
Do yourself a favor: DO NOT buy from this place. Unless you enjoy being robbed with a smile. Then, by all means -- bon appétit