Dar es Salaam Serena Hotel

Enjoyed their breakfast so much. Greek salad, beetroot salad, fruit smoothies were so good. They had fresh coconuts, big slices of avocado and papaya which were my favorite. Seems like their menu changes a bit every day.

I have 2 guests staying in Serena. They had issued with A/c , which no one attended. Very poor behaviour and abusive by Alia at the reception while checking out. As a company we have done good bookings with Serena and were not a new client, however bank payment done couldnot be verified as accounts person not available and refusing for check clients are an embarrasment for our company. Later Reservation Manager Apologised, but damage is Done. Elia, person at the reeption Donot have attributes to be the at reception of a 5 Star Hotel.. Really Bad...

The staff is amazing but the WiFi is probably the worst WiFi i ever tried it's very slow and barely works.. The rooms are quite old and the toilet is the one you'll notice the most. Apart from it everything looks nice, the service is slow but the food is nice. The housekeeping knocks your room and even you say it's occupied they still enter your room. Def a bad experience!

With modern furniture's and beauty the food, and service is very perfect all things are expensive, I liked the very Friday night buffet with foods across East Africa been cooked and served. There is friendly Eco- environment, swimming, golf and very nice beautiful and handsome brilliants customer cares.

Very decent hotel if your into the old style . Clean rooms and the hospitality is great . Food is a bit slow after you place your order but the people are sweet and helpful

The hotel is located in the area easily identified as the city Centre, near the diplomatic streets. Centrally for access of many must see places in Dar. Save for the aged facility in general, I think they've maintained it pretty decent. Staff can be nonchalant and in some cases outright unprofessional and I am not sure if it's a training gap or a general attitude towards specific customers. If they fix these gaps, I think guests will have better experiences in the facility and their stay in Dar.

Poor customer service. I was waiting for a cab at the reception when a convoy, presumably a government delegation, arrived. A man in uniform alighted and stood at attention outside the vehicle. There seemed to be some protocol to be followed. Instead of informing me about what was happening and politely asking me to stand aside, one of the hotel's security personnel dragged me by the arm and pushed me aside. It was appalling and disrespectful. Your non-Tanzanian visitors may not understand such protocols. Treat them with respect regardless.

Service delayed a little bit but its chill and comfortable overall.