Dar es Salaam Serena Hotel

The hotel is located in the area easily identified as the city Centre, near the diplomatic streets. Centrally for access of many must see places in Dar. Save for the aged facility in general, I think they've maintained it pretty decent. Staff can be nonchalant and in some cases outright unprofessional and I am not sure if it's a training gap or a general attitude towards specific customers. If they fix these gaps, I think guests will have better experiences in the facility and their stay in Dar.

Poor customer service. I was waiting for a cab at the reception when a convoy, presumably a government delegation, arrived. A man in uniform alighted and stood at attention outside the vehicle. There seemed to be some protocol to be followed. Instead of informing me about what was happening and politely asking me to stand aside, one of the hotel's security personnel dragged me by the arm and pushed me aside. It was appalling and disrespectful. Your non-Tanzanian visitors may not understand such protocols. Treat them with respect regardless.

Very comfortable and clean hotel. Very friendly and helpful staff. I will look for hotels of the same chain to stay at for my future trips.

I’ve stayed at the Serena hotel for one night. The hotel is tidy and the staff are courteous. This is an old hotel and definitely one will observe the wear and tear over time. The hotel has a nice outdoor swimming pool and an indoor gym facilities. Food is very good. The buffet breakfast was very nice and had a lot of choices to choose from. As it is an old hotel, an upgrade is required especially to change the furniture. There is a weird mold smell that comes inside the hotel rooms. Overall my stay was pleasant.

One of the best 5 star hotels in Dar es salaam with high-end services all around and breathtaking views. A nice place for Dinner dates and general outing.

At best this hotel is 3.5 stars now. Rooms are old and dated. The entire place looks tired. Rather book Hyatt if you are looking for a 5 star hotel.

Need some improvement at the cafe shop. The quality of the drinks was not good compared to other Serenas. And it’s super expensive. Service was ok.

Went for brunch really enjoyed excellent variety probably best in dar