دار سي عيسى

They Stole From Us After Asking to “Clean” the Room. I was traveling with a friend, and we had prepaid for 3 nights at Dar Si Aissa. After just one night, staff asked if we wanted the room cleaned. We said yes—then later that morning, we discovered that items had been stolen from our room. We immediately went to management. They acknowledged the situation, admitted fault, and promised a full refund. We left that morning, but never received a refund—just silence and lies. This was an extremely stressful and violating experience. What’s worse is that it was handled with total disregard for basic honesty or professionalism. Do not stay here. You risk your belongings, your peace of mind, and your money.

Arrived here 31 /3/25 for 7 nights |@7.30 pm| There was 7 of us , all women booked |3 twin rooms With extra beds in superior room !|But Nothing had been set up for when we arrived |So had to wait for someone to come with 2 extra single beds to be up. | We had an Evening meal which was terrible .| Breakfast was just as bad| staff just standing around not even acknowledging us |No information on room service or breakfast Times |Menus states ,Moroccan food and international with wine etc | When we asked them , they would say “tomorrow yes” ! only Moroccan food was available ! like always. tomorrow never comes as it becomes today !!! | Looking for staff on rooftop was impossible . |We had to go to reception down 3 sets of stairs to ask to be told they would send someone up to roof terrace |Then still had to wait good 15 mins for someone to appear | Paying the bill ! staff never seem to have the right amount of change !!!! | Another day We Ordered 3 big bottles of water, bill over 300 dirhams!!! |Lost a pair off EarPods in bedroom asked staff to see if they could be found ??? |I think that states it all |Lovely place great location | Worst place we’ve ever stayed i

Helpful staff, Restful atmosphere. Go up on the roof terraces at sunset, and look across to snow covered mountains. Staff helpful. Arrival could be better. Confusion over check in. But all sorted. Make sure you keep a paper copy of your reservation. Comfortable beds. Ok breakfast.

Worse experience ever. Look for a better place, it won't be hard. This place is not safe, not to be trusted, and the management are liars. We booked for three nights but had to leave after one due to unsafe and unacceptable conditions. Instead of helping, they ignored us, refused to communicate, and made false claims to avoid refunding us. Avoid this place if you care about your safety, your money, and being treated with respect. Stay away.

Disaster, arrived in the middle of refurbishment. Power off, no elevator for 84 year old wife, guided upstairs by torch light. Complaints met with sardonic grins. Presented with bill for prepaid rooms. Pool area filthy with broken furniture. In no way can I recommend anyone visit this establishment, reluctant to refer to it as a hotel.

Extremely Stressful and Unsafe Experience This was one of the most stressful travel experiences my husband ever had. Hotel staff entered his room and stole from him. He had paid in full for 3 nights but left after the first night when the theft was discovered. Management admitted fault and promised a full refund if he checked out immediately. He did—and never saw a cent returned. No follow-up, no apology, no accountability. Stay far away from this hotel. It is unsafe and dishonest. Don’t let this happen to you.

The restaurant is TERRIBLE. Nice servers and quite a nice rooftop. BUT… the food is awful and half the things on the menu aren’t available. Give this one a miss.

We used this venue for a wedding celebration and party . Overall we did have fun but it was stressful, and if we look at the detail it was chaotic||Poor communication from them with regards to details during the 6 months from booking to the event. ||we arrived in town 3 days before the event for a sit down meeting with management. we agreed what area of the rooftop we wanted the celebration, start time, food etc||The person we agreed everything with 6 months earlier was not around anymore and a different manager dealt with us ||At this meeting we were casually informed they had a problem with their alcohol license ( bit of a shock as nothing mentioned in previous 6 months) but not to worry as we could buy our own. ||On our wedding day, i had to go off to the outskirts of marrakech to a liquor shop to buy all the alcohol for 45 people at lunchtime instead of getting ready for my wedding and chilling, but hey ho…all part of the experience||We then arrived for our celebration at 5pm, expecting the band to be greeting our guests , candles, cocktails…everything that was agreed 3 days earlier. there was nothing ready. the band arrived after us and our guests. the guests had no drinks until after about 45 minutes and us asking repeatedly. There was not one candle anywhere in the building for the whole event. And…they had setup for our celebration on the roof in a completely diffetent area than we agreed 3 days earlier….so in my wedding suit i’m moving tables and chairs to the correct area||Stressful, stressful and stressful||Our celebration event started an hour late, which resulted in family photos in the dark, then everything else was late. myself and my wife did not get any food because everything else was running so late. ||And then at the end of the night i was greeted by a bill almost double what i was expecting, and stressful negotiations …just what you want on your wedding night. i got some unjustifiable costs removed ( like a 30% increase in the per head food price agreed 6 months earlier), but ended up paying other additional costs, as i didn’t want a big argument on my wedding night. if it hadn’t been my wedding night id have pushed back further ||As said, we did have fun overall, as there were some bit of the entertainment that were done well, we had a great bunch of chilled guests etc, and we don’t want to focus on the chaos…but if we look at the details it was pretty bad. ||And the day after, i received a message asking me to tip people…after them being disorganised, late and charging me lots of extra money which was not agreed and caused a lot of stress, i did not feel that was appropriate although i do feel bad for the staff. There were some staff there who i think were good but let down by poor and greedy management and poor planning. i hope management tipped them out of the extra money they charged me. 🫤||Defo would not recommend for an event. we didn’t stay there so i can’t comment on the rooms