دار سي عيسى

A friend and I were very fortunate to stay at this beautiful Palace, the whole experience was fantastic. The rooms are superb and the whole hotel is absolutely beautiful and very well positioned to explore Marrakech. I cannot speak highly enough of the staff, without exception they all greeted you and wanted to help with anything you may require, I have to mention in particular Othmane and Houda who were fantastic, always smiling and couldn’t do enough for us, the hotel are lucky to have them. There is a pool and sun terrace on the roof, you get amazing views over the city rooftops and the mountains, very special to watch the sunrise. Originally we were booked into another hotel but they had double booked, it was our very good fortune that they sorted out a stay with Palais Dar Si Aissa, what started as a very unsettling experience turned into the most fabulous stay.

The pictures of the rooftop are all fake. We booked this hotel because it showed a beautiful rooftop terrace. It’s all a fraud. Somebody really knows how to photoshop the pictures, none of them correspond to reality. The hotel is old and in desperate need of a remodel. Very disappointing. The staff tries to be very nice, but the whole time we felt we were continuously being lied to. I would never come back to this place. It was my first time in Marrakech and it left me with a bitter after taste for it.

They Stole From Us After Asking to “Clean” the Room. I was traveling with a friend, and we had prepaid for 3 nights at Dar Si Aissa. After just one night, staff asked if we wanted the room cleaned. We said yes—then later that morning, we discovered that items had been stolen from our room. We immediately went to management. They acknowledged the situation, admitted fault, and promised a full refund. We left that morning, but never received a refund—just silence and lies. This was an extremely stressful and violating experience. What’s worse is that it was handled with total disregard for basic honesty or professionalism. Do not stay here. You risk your belongings, your peace of mind, and your money.

Worse experience ever. Look for a better place, it won't be hard. This place is not safe, not to be trusted, and the management are liars. We booked for three nights but had to leave after one due to unsafe and unacceptable conditions. Instead of helping, they ignored us, refused to communicate, and made false claims to avoid refunding us. Avoid this place if you care about your safety, your money, and being treated with respect. Stay away.

Arrived here 31 /3/25 for 7 nights |@7.30 pm| There was 7 of us , all women booked |3 twin rooms With extra beds in superior room !|But Nothing had been set up for when we arrived |So had to wait for someone to come with 2 extra single beds to be up. | We had an Evening meal which was terrible .| Breakfast was just as bad| staff just standing around not even acknowledging us |No information on room service or breakfast Times |Menus states ,Moroccan food and international with wine etc | When we asked them , they would say “tomorrow yes” ! only Moroccan food was available ! like always. tomorrow never comes as it becomes today !!! | Looking for staff on rooftop was impossible . |We had to go to reception down 3 sets of stairs to ask to be told they would send someone up to roof terrace |Then still had to wait good 15 mins for someone to appear | Paying the bill ! staff never seem to have the right amount of change !!!! | Another day We Ordered 3 big bottles of water, bill over 300 dirhams!!! |Lost a pair off EarPods in bedroom asked staff to see if they could be found ??? |I think that states it all |Lovely place great location | Worst place we’ve ever stayed i

Extremely Stressful and Unsafe Experience This was one of the most stressful travel experiences my husband ever had. Hotel staff entered his room and stole from him. He had paid in full for 3 nights but left after the first night when the theft was discovered. Management admitted fault and promised a full refund if he checked out immediately. He did—and never saw a cent returned. No follow-up, no apology, no accountability. Stay far away from this hotel. It is unsafe and dishonest. Don’t let this happen to you.

Helpful staff, Restful atmosphere. Go up on the roof terraces at sunset, and look across to snow covered mountains. Staff helpful. Arrival could be better. Confusion over check in. But all sorted. Make sure you keep a paper copy of your reservation. Comfortable beds. Ok breakfast.

Disaster, arrived in the middle of refurbishment. Power off, no elevator for 84 year old wife, guided upstairs by torch light. Complaints met with sardonic grins. Presented with bill for prepaid rooms. Pool area filthy with broken furniture. In no way can I recommend anyone visit this establishment, reluctant to refer to it as a hotel.