دار سي عيسى

My wife, daughter and I spent five nights, including New Year's Eve, at the Riad Dar Si Aissa in Marrakesh. We were given a very large traditional Moroccan suite with a double bed and a small bed for my daughter at the opposite end. Initially, I wanted to give my stay one star because there were so many things I didn't like. I will mention just three: 1. The heating was quite unpredictable, with hot air coming only from two vents on the side of the double bed and nothing in the rest of the room. I am talking about a room measuring at least 80 square metres. 2. The bathroom was spacious with a large bathtub, shower, toilet and even a bidet, but it was freezing cold, and damn it, a bathroom just cannot be freezing cold. 3. The breakfast area was located in a large interior space of the riad, which was very beautiful, to be honest, with a ceiling height of over two floors and a sunroof. This area was also very beautiful but freezing cold and without any kind of heating. The room included a large lounge with sofas that were completely unusable because they were at least five steps lower than the rest of the suite and frozen cold. The suite had large windows that overlooked an internal room of the riad and were therefore always closed with heavy drapes. In the end, the suite did NOT have any truly usable windows... but I think this is common in traditional riads. Then, gradually, with the passage of time and the support of the riad staff, almost all the minor problems were resolved. • They turned the heating up very high during the day to heat the bathroom as well, which we obviously turned down when we went to bed. • They installed a WiFi extender to improve coverage throughout the suite. The only sad thing was still having breakfast in the cold. I think many people solved this by having it brought to their rooms. We had room + breakfast included, but with New Year's Eve dinner included. During our stay, they informed us that the planned evening at the riad would NOT take place but would be replaced by an evening at another hotel. We were a little worried because we did NOT want to risk coming back too late as we had a flight home in the morning, but everything went well. In fact, I must point out that the evening was very well organised with courses and breaks for dancing and chatting with the other guests, with perfect timing that took us to a few minutes before midnight without any downtime. I have come to the conclusion, based on what I have written above, that the Riad deserves a good 4 stars. I cannot give it 5 stars because we encountered several difficulties, but neither can I give it zero stars, as I would have thought at the beginning of our stay. I must thank and mention Othmane, who went out of his way to solve every problem. This young man will go far.

A friend and I were very fortunate to stay at this beautiful Palace, the whole experience was fantastic. The rooms are superb and the whole hotel is absolutely beautiful and very well positioned to explore Marrakech. I cannot speak highly enough of the staff, without exception they all greeted you and wanted to help with anything you may require, I have to mention in particular Othmane and Houda who were fantastic, always smiling and couldn’t do enough for us, the hotel are lucky to have them. There is a pool and sun terrace on the roof, you get amazing views over the city rooftops and the mountains, very special to watch the sunrise. Originally we were booked into another hotel but they had double booked, it was our very good fortune that they sorted out a stay with Palais Dar Si Aissa, what started as a very unsettling experience turned into the most fabulous stay.

The pictures of the rooftop are all fake. We booked this hotel because it showed a beautiful rooftop terrace. It’s all a fraud. Somebody really knows how to photoshop the pictures, none of them correspond to reality. The hotel is old and in desperate need of a remodel. Very disappointing. The staff tries to be very nice, but the whole time we felt we were continuously being lied to. I would never come back to this place. It was my first time in Marrakech and it left me with a bitter after taste for it.

Worse experience ever. Look for a better place, it won't be hard. This place is not safe, not to be trusted, and the management are liars. We booked for three nights but had to leave after one due to unsafe and unacceptable conditions. Instead of helping, they ignored us, refused to communicate, and made false claims to avoid refunding us. Avoid this place if you care about your safety, your money, and being treated with respect. Stay away.

They Stole From Us After Asking to “Clean” the Room. I was traveling with a friend, and we had prepaid for 3 nights at Dar Si Aissa. After just one night, staff asked if we wanted the room cleaned. We said yes—then later that morning, we discovered that items had been stolen from our room. We immediately went to management. They acknowledged the situation, admitted fault, and promised a full refund. We left that morning, but never received a refund—just silence and lies. This was an extremely stressful and violating experience. What’s worse is that it was handled with total disregard for basic honesty or professionalism. Do not stay here. You risk your belongings, your peace of mind, and your money.

Arrived here 31 /3/25 for 7 nights |@7.30 pm| There was 7 of us , all women booked |3 twin rooms With extra beds in superior room !|But Nothing had been set up for when we arrived |So had to wait for someone to come with 2 extra single beds to be up. | We had an Evening meal which was terrible .| Breakfast was just as bad| staff just standing around not even acknowledging us |No information on room service or breakfast Times |Menus states ,Moroccan food and international with wine etc | When we asked them , they would say “tomorrow yes” ! only Moroccan food was available ! like always. tomorrow never comes as it becomes today !!! | Looking for staff on rooftop was impossible . |We had to go to reception down 3 sets of stairs to ask to be told they would send someone up to roof terrace |Then still had to wait good 15 mins for someone to appear | Paying the bill ! staff never seem to have the right amount of change !!!! | Another day We Ordered 3 big bottles of water, bill over 300 dirhams!!! |Lost a pair off EarPods in bedroom asked staff to see if they could be found ??? |I think that states it all |Lovely place great location | Worst place we’ve ever stayed i

Helpful staff, Restful atmosphere. Go up on the roof terraces at sunset, and look across to snow covered mountains. Staff helpful. Arrival could be better. Confusion over check in. But all sorted. Make sure you keep a paper copy of your reservation. Comfortable beds. Ok breakfast.

Extremely Stressful and Unsafe Experience This was one of the most stressful travel experiences my husband ever had. Hotel staff entered his room and stole from him. He had paid in full for 3 nights but left after the first night when the theft was discovered. Management admitted fault and promised a full refund if he checked out immediately. He did—and never saw a cent returned. No follow-up, no apology, no accountability. Stay far away from this hotel. It is unsafe and dishonest. Don’t let this happen to you.