Jason S.
Yelp
I don't often write a review, but this time I felt like it was needed. I have been a regular customer of Dark Matter coffee (this specific location) for over two years. I have even recommended it to coworkers (I am a healthcare professional in the neighborhood).
However, on my last visit, I did not feel welcome and I was treated poorly. I ordered a coffee to go, and while sipping on my coffee, I realized they had quite a few pastries. I called up a coworker, and asked if they wanted something, to which they replied yes. The coworker asked me to verify if one of those pastries had blueberries, so I walked over to the counter and asked one of the barista's (while still on the phone with my coworker who is placing the order). The barista, then went ahead and started taking other customers, completely ignoring me. At this point, I ended the phone call because I knew what my coworker wanted and patiently waited to make the order. Once the barista was done with the other clients however, the barista's response was " I don't take orders from or listen to customers that are on the phone". I went ahead and explained that I was taking an order from the person on the phone. To which he replied " it doesn't matter, I will not take your order if you're on the phone".
This is an odd situation to be in, it does not state that you cannot take orders from friends on the phone at the counter. I felt embarrassed, the coffee shop had about 10 customers present when I was spoken to this way. I work with the public daily, and I treat people with respect. It's unacceptable to treat anyone in this manor and I sure hope this behavior is corrected going forward.
By the way, I said thank you at the end of my visit and the barista did not respond. This is just rude behavior!