Kate S.
Yelp
While the food is yummy and the view from the restaurant is incredible, the service here is TERRIBLE! They are horribly inflexible with everything, from ingredients to seating.
First of all, we made a reservation for the outdoor patio seating but weren't able to sit there. Although we attempted to talk with the hostess multiple times to get out on the patio, she said she was unable to sit us there due to other reservations. However, during the whole hour we sat inside to eat our lunch, there were at minimum 5-6 open tables on the patio. Maybe they were going to be filled in the coming half hour or hour, but I think it's a little absurd to not hold onto the outdoor reservation that we already made and were looking forward to enjoy in favor of customers who had yet to arrive.
We came with a two year old and were told there was a kids menu. Although they had a kids menu available, there were only two options listed and they were inflexible with making any modifications to the kid's dishes based on what the child needed. Specifically, our child wanted to eat the pasta dish, but the dish also contained salmon and the staff were inflexible with removing the salmon from the dish. It was ridiculous! I mean, we weren't even able to get food for the two year old and had to make pasta for her once we got back to the Air B'n'B.
They also gave us a waiter who didn't speak English (and I understand that we're in Portugal so they speak Portuguese) but he routinely took incorrect orders from us without seeking clarification or help from other staff. This hasn't happened at any other restaurant we've been to on our trip, even if the waiter didn't speak English. It caused a ton of communication issues, especially when trying to express the food needs for the child. It was overall just a very difficult experience trying to communicate our needs and be met with inadequate service by the staff.
We were excited for the views and the experience, but it was ultimately very anticlimactic and we would not come back here again.