Dauphine Orleans Hotel

The location was great, just around the corner from Bourbon Street. The atmosphere of the hotel was very welcoming. The rooms were great and very comfortable. Both our rooms were booked was very clean and spacious. The noise level from Bourbon Street was unbelievable as it was Halloween weekend and we couldn’t hear it in our rooms. The employees was great and offered amazing service. The amenities was also a nice touch. Will definitely return in the future!

My stay at the Dauphine Orleans Hotel was an absolute dream from start to finish! From the moment I stepped into my room, I was completely captivated. It was a delightful journey back in time, filled with a unique historic charm that you just can't find anywhere else. The details, like the classic wooden shades on the windows, added to the authentic, old-world ambiance, making it a truly refreshing departure from the standard hotel experience. But the magic truly extended beyond the room. The patio garden was a stunning hidden oasis, where the gentle sounds of the fountains created a perfectly serene atmosphere. It was the ideal spot to unwind and soak in the city's spirit. What truly elevated the entire experience, however, was the wonderfully attentive staff. Every team member was warm, welcoming, and genuinely dedicated to making my stay exceptional. A perfect blend of historic character, tranquil beauty, and outstanding service. I cannot recommend it enough

The Dauphine Hotel is within walking distance of everything you would want to do in the French Quarter. The rooms was clean, our bed was comfortable, you could not hear noise from Bourbon St, the front desk staff was so nice and very helpful. The Valet Service was knowledgeable about the area, cared about making sure our car was safe and always greeted us with a smile and a Good Morning. I am definitely going to stay here again when we come back. What a beautiful place and beautiful people who work there.

Several of us stayed at Dauphine Orleans over Halloween weekend this year, and it was the best place for our reunion! The location was fantastic — far enough away from the madness of Bourbon while being a short walk from so, so much (including Bourbon). I adored my room in the Carriage House. Every member of the staff was so sweet and helpful. The courtyards and pool and May Baily’s gave us great spots to just hang out and decompress between outings. I’ll definitely be back.

The hotel itself is located in a great location. Easy access to all the French Quarter happenings. The rooms, those are another story. When we checked in, it was clear our bathroom had not been cleaned. There were fresh towels, but nothing else. The shower and toilet had black hairs all over them (I am a blonde) and there was a used bar of soap in the shower with black hairs all over it as well. Trash in the trashcans and crumbs on the floor. Our friends stayed in the room over and they had all of the issues mentioned above as well but they didn't get the fresh towels like we did. They instead had wet towels from someone else hanging on the door and white powder all over the carpet.... Front desk was very nice, staff was nice, just needs some major deep cleaning, updates and TLC

I’ve stayed in the French quarter before and fully aware of how wild it can be, and all hours of the night. Which is not by any means, in the hands of the hotel staff, however.. It was incredibly wild, with screaming, fighting, music, car alarms, police sirens and more until 4:30am..then renovations on our floor at 7am.. we did had a difficult time checking into our room we were promised.. confusion I can’t even explain in this review. I wanted a balcony room and was told once we arrived, they had none. A travel agent set us up, with complimentary drinks, as it is our honeymoon but nothing was given. Our card was charged 12 hours before arrival (10hour drive) and again once we arrived. We’re currently waiting for a refund.. the room had great old charm to it and the beds were comfortable. The balcony… was the only one without a table and chairs, had a broken window we were told to prop open with a chair and of which, did not lock. Once we woke up, we decided to leave and try another place and found what we didn’t find before.. the headboard. I have no words. Please see photo..

Our go-to stay every time!!! We love the place. We also love that its right around the corner from all of the noise. When we have had enough of the night life we can go to our room and enjoy a good night sleep. The staff are always extremely friendly. The parking attendants, which we don't park, we just talk to them, have a wealth of knowledge and will go above and beyond to be helpful. We won't stay anywhere else.

The coolest hotel with the most beautiful room! So much character and walkable to everything. The area was safe, fun, vibrant. We had amazing food right there at our fingertips. The staff was welcoming and kind. No noise at night and our room was facing Dauphine Street.

Loved my stay here. Stayed in room 103 and we never had a neighbor. Its the room above the pool. Clean and so appreciative of the strong AC. Wasn't expecting that heat and humidity. So getting back to the room every night was so pleasant. 1 block away from bourbon st and everything was in walking distance. Only thing is, if theres people in the pool or sitting out on the lounge chairs or getting the complimentary coffee in the morning, which is by the pool, You will definitely hear everything! Echoes throughout the whole room. Luckily we woke up early every day to do our planned activities. If we had to sleep in, that wouldn't have been possible because of the noise. I do remember it being like 4am and i was woken up by loud voices. When i opened the door, it was security watching tik toks on the lounge chairs. Thats how much it echoes. Maybe newer sound proof doors or something but regardless, i would stay here again.

Buyer Beware. This hotel is in dire need of an upgrade. The air conditioning struggled to maintain a palatable level of coolness in the rooms. It was mentioned by more than one person I spoke to that the air-conditioning does not work in this Hotel. It works in the common areas, but it struggles to provide adequate cooling in the rooms. Additionally, the toilet seat in my room was peeling its enamel off and did not flush properly. None of the hairdryers or electrical outlets in the bathroom worked And all of the carpeting throughout the hotel needs to be replaced. The two most concerning aspects were the plantation shutter doors that face Dauphine. They are poorly constructed, and the locks are flimsy. Being a single woman, this was very concerning to me as I was put in one of those rooms. Additionally, about five rooms share one patio without any kind of separation. This means anybody could break into your room through another room with ease. If you're a single woman, make sure you do not get one of those rooms. It's not a perk. I placed a chair in front of the door to feel safer. Lastly, two nights in a row. I had drinks out by the pool off of the bar and that location has a resident rat. The only reason my friend and I stayed was because it was too much of a pain to move over to the Marriott on Canal Street--which was cheaper--and the hotel staff at the Dolphine are incredible. The nicest people you would hope to meet.

The staff was super welcoming. The valet driver gave great recommendations! The room looked a little outdated but we weren't in the room too much. Amazing location, a block away from bourbon street.

Extremely rundown hotel. Rooms need a major facelift. This was my third time staying at this hotel. My last visit was 20 years ago and I was shocked to see how rundown this hotel had gotten. I mean seriously the toilet seats were in such bad condition that the plastic was peeling off of the toilet seats. Gross! I understand, having a cockroach problem in the south, but sitting out by the pool rats were running by our feet! Everything just seemed rundown and dirty. The bar and the lobby were the nicest things about the hotel. It is in a good location in the heart of the French Quarter, but since traffic is now been rerouted onto Daphine Street it is extremely noisy and I did not sleep for three of the four nights I stayed there due to obnoxious cars driving by with their stereos, blasting to the point where it vibrated the walls and the windows! I also didn't feel very safe because the doors out to the balcony we shared by all the other rooms and it was very rickety. We lodged our chair in front of the balcony doors to add a bit more security. The only positive thing I can really say was that the staff was delightful and very helpful. If it hadn't been for the friendliness of the staff, we would've checked out after the first night and gone to the Marriott. Sadly, I will not return back to this hotel.

We had two rooms at the Herman House extension. Room 236 which had a balcony and plenty of space. It looked like the picture on line. It was a little noisy due to having the balcony over the street but it was great for people watching. Room was cool and clean. My companion loved it, especially the balcony. One problem was the noise due to the street people and trash collection at 3am. I would still recommend and stay there again. Room 240 was a different story. It looked like the picture on line but it was small. No balcony. Still somewhat noisy due to the trash pick up. The writing desk in the room looked like someone had sat on it and broke it. The chair needed to be reupholstered. The top side was great but the bottom needed to be reenforced. Great view of the clean courtyard out side my door, but the door had cracks between it and the frame. It was still secure The bathroom cabinet was missing a door, they needed to replace it. The room itself was clean. The bed was clean. If you wanted clean sheets each day, that was available. Clean bathroom with an over sized jacuzzi tube. It was difficult to get in and out. Still it was clean. Would I want this room again - no. But for the price it was reasonable. One problem with the whole extension they need to immediately take care of is the termites. I saw two in my room closet. One last thing while they do have parking on the property and the attendant took great care of my Jeep, the service was $45 a night. Remember to tip the car attendant! He was worth it.

We stayed at your hotel for 7 nights, (26 June - 3 rd July), halfway to the stay, the ceiling of room 227 started leaking with water & lots of it. We literally had to empty the trashcan to catch the streaming water. We went down inform front desk, which gave us Room 225 to stay. So, we had to move everything to the next room, we found cockroaches, had killed a few, however, there must be a nest as there's droppings in the towel shelf... the droppings were everywhere. We had to move once & wasn't eager to move again. During this time, we had no supervisors or managers to apologize for the inconvenience caused from Room 227 or checking in to see how we were doing? In Room 225, encountered cockroaches again, my husband went down to inform front desk who offered another change of room & a free bottle of water! Seriously!!! Since it was our last night, we declined the change of room... Again, no one approached to apologize for the inconvenience caused. When we were picking up UBER eats from the hotel, the security guard was sitting in the chair snoring away. The optic of this hotel is quite disappointing. Morning beverage only has coffee, no tea option, ask for a tea bag to find that was the last tea gag the hotel has! Very inconsistent service, they had offered coffee & hot water... which I needed for medical purposes... Sometimes the hot water dispenser is not there with the coffee. Some of the staff at the hotel reception are not friendly, not even a greeting when you walked into the front door. Staff appears nonchalant, busy chatting with the staff working in the hotel instead of greeting the guests.

MOLD! they don't even try to hide it either. if you're staying on the 2nd floor look at the ceiling tiles in the hall on the way to your room. it was right above our room door. Ny was really sweet to us & suggested a nice restaurant but it seemed like she might get a lot of complaints about the mold since she didn't seem surprised at all & didn't apologize, just gave us a new room with no hesitation. the 2nd room we got wasn't better. we lost the view & balcony we had of dauphine street bc of the mold situation & the smell was better in the 2nd room but our "view" was an old brick wall. the brown headboards were filthy. they had lots of stains & spots on them it was quite disgusting to lay underneath. i think unless you're staying on the other side in the carriage house, it's not worth it.

Well the room was like going back in time. It was quiet. French motif with old bricks. It's actually an old bordello. The double charged me. I prepaid and then they charged my credit card at check out. It took me two weeks to get it back

What a great location and place to stay. Clean and the bar was an amazing gem to add to the experience.

It's a bit rundown and could use a good deep clean but that's to be expected in the French Quarter. Parking was convenient on site. Location was perfect and wife loved the charm of the place. Was decently clean and bug free. The beds were comfy. Bring your own pillows. Will definitely return.

This was our second time staying here, We had a room before that was larger and had a little balcony. This time a smaller room, no balcony, smaller fridge and many issues with the room. Very disappointed. Shower curtain rod was hanging loose, we asked them to come and fix it, they did. The shower curtain had a large stain on it, the plug in the bathroom was broken (GFI button was actually cracked and missing parts). There were holes in the sheets, the lamp shade was cracked and yellow, carpet stained, shower/tub clogged so you stood in water while taking a shower. I wish I had taken a picture of the room before we unpacked and made a mess. Just outdated and required a remodel or a refresh at least. There was a real place to put your clothes, besides the closet. We stayed 4 days, it was sort of awkward. We decided to stay again because the staff was great last time and the location was good, plus we got a good rate. Not really worth it when there were so many issues. This is not a staff issue, they were great again (Jessica and Donika were awesome, I can't remember the name of the lady at the desk at night (very nice) or the name of the guy who helped us with our bags in the garage, he was also very nice). The owners of this property need to work on upgrading this dated place that shows lots of wear and tear. The last 4 photos are from our most recent visit.

CAUTION this place plays games with your credit card. I booked a room a month prior to the stay direct with the hotel, and had a 48 hour prior to stay cancelation time and guaranteed with my visa card. One and a half weeks before the stay the hotel changed my card for a night and a half. I got there I reserved a premium room. The place is run down ,no elevator, room phone doesn't work, I requested a 4:30 a.m. wake up call to catch a plane, NO call.I went to check out and owned $140 ,they had already changed my card another $260, I asked why , they said "just incase " and you will get a refund in a week to 10 days. STAY AWAY from here unless you want to finance this place with your money.

Nice room. No mini fridge but it did have a coffee maker tho. They did not place more coffee for us the next day so we only had coffee one day. We did go for one of the cheaper rooms tho. It was at a great location and didn't disappoint.

Valet popped the ignition on my car and still waiting for the situation to be resolved. What the hell

We stayed here years ago so of course we returned. At first we had a standard room but it was not a good one. Very small with wall in bath coming off and the patio shutter doors very old. The metal locks were not secure and it looked like someone had chiseled around latch. I went to desk to be upgraded to a better room. We were too tired to look for another place since it was already evening. We chose to move to cottages for a higher price, for sure. It was really nice! This is the only option! Little scary since door opens to outside. Shower was wonderful and big. 2 sinks , ligh came on automatic in restroom. Price wise , other options in area. The street it's on is great , so close. Just be sure and be in by dark or walk really fast.

Dauphine Orleans Hotel is beautiful and for the fan girls like myself you are only walking distance from spots from American Horror Story: Coven, Interview with a Vampire, The Originals and Vampire Diaries! Also bonus...the hotel is literally in the tv series The Originals! Also bonus: The Dauphine Orleans is known as one of the most haunted Hotels in New Orleans. as far as the hotel staff, they're perfectly well mannered despite all the things I've seen and heard them dealing with. Maximum effort customer service. My favorite feature was the location but a close second was the rack in the shower. So convenient. Also the room sizing was accurate for one's expected standard king size suite. I would highly recommend this hotel.

We had a great time. Perfect location. May Baileys bar is right downstairs. The rooms we're comfortable. The pool was heated & had the sun in it just when we needed it in October

Hotel was nice enough, location was great . The noise from the city was unbearable at night . Loud music, ridiculously loud garbage trucks, sirens, made for a hard night to sleep. Get place away from Burbon St next time.

It's very very run down. We booked through Expedia where the pictures are so very deceiving. There are many other places to stay of places with comparable prices. Check out my photos

The hotel was very cute and in a very convenient location for everything I wanted to do. The staff was nice and always polite. The hotel was clean but similar to the other reviews, it is a little older in style and appearance. Obviously it's an old building but that's what you're gonna get with this location. The only thing I didn't like and might have changed my mind before I booked, is that if you're staying in a room that faces the parking lot, you're going to get woken up every morning at 5am. That's when the garbage people come to collect and it's very loud and lasted several minutes each time. I'm a very light sleeper so this did make sleeping in on vacation difficult. Overall nice place to stay.

This is the cutest little hotel. We stayed in the King Suite. The room has some much character and old history charm that we enjoyed. The bathroom was large and very spacious with a separate water closet. Staff has been very helpful and kind. Everyone we have bumped into has been friendly and upbeat despite the blistering heat. We have found that the guys in the parking garage are more hip to the good eateries than the ladies at the desk. The location is AMAZING! We are definitely enjoying are stay. Edit: while it is tucked back and pretty quiet being so close to bourbon street, you can still hear people talking in the courtyard from our room. Also, I cannot say enough about the EXCELLENT service! The staff at the desk were amazing! They were able to assist us with a late checkout and valeted our luggage for us so we didn't have to lug it around while we waited to go to the airport!

This is a cute hotel in the French Quarter close to all the restaurants and bars. The view from the balcony was really nice. They include complimentary drink tickets with your room and the cocktails here are great. The bar is on the bottom floor and they play live jazz in the evening. There is also a pool, which I didn't get to use since it was raining. All the staff were really friendly and helpful with any questions we had. There is also a "business center" with a computer and printer where you check in/out. I was able to print out my itinerary there which was convenient.

Two stars. One for location and one for a comfortable and clean bed. The missing stars are for: 1. A room that was extraordinarily dark and French doors absolutely bolted shut. Opening the heavy wooden shutters brought in a tiny bit of light. I was told a room change was not possible. 2. I think this hotel is resting on its laurels. Badly needs updating. Absolutely atrocious color palate, brown and all its drab shades. 3. I had the most frustrating exchange with the front desk person about a mix up, the computer system looked like it was running DOS. The employee definitely was giving the Jane You Ignorant Slut customer service. Just unreal. Ma Bailey's is fun though.

DO NOT STAY HERE. I never write reviews but I feel compelled to. The rooms look nothing like the photos online. When we arrived the conditions were so horrible (hole in the wall, electrical sockets coming out of the wall, carpet so stained and dirty you couldn't walk on without shoes, I could go on....) we decided to leave after 1 night. The hotel promised a refund and 2+ months later still no refund. I have not been able to access a manager via phone ONCE since this happened. It's hard to remember a time I've feel so deceived. One positive note is that the front desk staff was as nice and accommodating as they could be- you could tell they deal with these complaints a lot. If I get my refund I am promised I will remove this review.

Staff and location in the French Quarter are great. Rooms are ok, there is no complimentry breakfast as stated on webstite. Older hotel. Walking distance to everything. Pricing is average, Would i come back? Only if i had too.

Never ever again. I understand you get what you pay for but I have paid less for more. It could be on us too. Maybe we should've said something and asked to be moved to another room. When we checked in, everything seemed really nice. The lady at the desk got us all set up and then seemed to change her mind about what room we were going to be in. As she walked us over, she was still friendly and explained a little of the history. We were in the old carriage house... room 137. If they give you this room, ask for another one. I promise you. I saw another review complain about 136 and it's all for good reasons. This room hears EVERYTHING! Since it's New Orleans, it's always loud all day and night. You will hear the street sweeper, the garbage truck, drunk people, housekeeping in the morning, everyone and everything. Beyond the lack of sound barriers, the bed is a hard taco. It literally dips in the middle and is so hard. It is incredibly uncomfortable and awkward. Then there is the lack of temperature control. There is an AC but it's only cool while it's on. When it auto turns off, it's right back to humid and gross again. All of this makes sleeping incredibly hard. This morning, a needle popped up out of the carpet and stabbed me in the toe! I'm glad I didn't fully step on it. Sure, the location is great. It right by everything. But we'll spend a little more and stay somewhere nicer. I can not believe we stayed here for 7 days. Never again.

I thank the night staff who helped me when I was assaulted, calling the police and 911, the day staff insisted I move from my room to another. My husband, flying from Phila, we slept with pool music blasting all night. The day staff treated us like we were a burden--we just wanted to leave. I'm still under a doctors care--again TY to the night staff and absolutely no thanks to the day staff.

The Dauphine is a boutique hotel that's located a few streets over from Bourbon street. It's a clean, well kept hotel with a full service bar that doubles as their continental breakfast area. They also have a beautiful courtyard that overlooks a swimming pool. Check in was a breeze. The staff was very friendly and attentive. Our room was on the second floor with a balcony, which I highly recommend getting if available. It was a bit noisy as it was facing Dauphine street, but I brought earplugs so no problem. I wanted so badly to give them 5 stars, but we had some major gripes with our room 216. Our toilet had a major leak. Like we had to use every towel we had to sop up the leak. Someone allegedly came to fix it, but ended up caulking it in the wrong place! Our shower lightbulb was burnt out. My bed was situated under the smoke alarm, which flashed like lightning at night. Very annoying. And they need to tighten up the loose switchplates, they were ALL loose and my stuff kept falling out of them. That made me salty when my phone wouldn't charge! And lastly, for the love of king cake...invest in some damn black out curtains for the rooms! The shutters ain't cutting it! And yes it's true honey, the place is haunted. A lot of activity up in that hotel. There was definitely a presence in our room that liked to hang out in the corner by the balcony door. It wasn't aggressive or bothersome, just let you know that it was there. The bar across the courtyard by the pool was a whorehouse back in the day, so they say. If you're seeking a haunted hotel, this is definitely the place for you! Those haunted tours don't lie, darlin'! On a lighter note, the bell hop fellas were on point. Ordered us a cab to the airport and gave great restaurant suggestions. So there you have it. 4 days and hundreds of dollars spent for a bit of aggravation. C'mon y'all, get it together with the maintenance! Thanks.

This hotel was wonderful for our stay in New Orleans. We were 1 block from Bourbon St, about 5 blocks from Canal, 3 blocks from Rampart, and about a 7 min walk to Jackson Square. Easy access to so many sites! We would go out for a few hours, come back to drop things off, rest, then head back out again. The staff were so nice and helpful! They directed us to the best place to have breakfast (Cafe Fleur de Lis). The room itself was quiet since we were on the courtyard side. The bed and pillows were comfy and we slept very well. There were two things that weren't great: the TV didn't work well and we didn't have a refrigerator. BUT I'm sure if we had said something, the wonderful staff would have moved us. We didn't say anything since we weren't in NOLA to watch TV and not having a fridge motivated us to share meals instead of going food crazy which is so easy to do there! We plan to return for another visit and will stay here again!

The hotels in New Orleans are world class, this one is no exception. The staff were very friendly snd helpful. Full concierge service. The GM was totally worthless. Her staff more than made up for her incredible deficiencies. The worker bees care at this hotel. The attached restaurant is fantastic. Always visit the concierge for recommendations in the immediate vicinity and to schedule tours. The concierge was always on the ball. Fire the GM and let him run the place! It made my stay that much better. The GM? There to squeeze tallow from a gnat at $336 a night. I was there 20 days and she didn't want to do a weekly rate. Money grubbing gold digger! Probably robs graves to pick up short falls! But the hotel staff? Professional, friendly, outgoing, super helpful, determined to make my stay the best in the city. They did! This hotel is above discounts - even if you have a rewards card and use their chain planet wide. Good, but not the Pfister or Waldorf-Astoria. I would select this hotel for its staff. Oh, the GM sucked. Great location. Right next to Bourbon street and a hundred good places to eat. Walking distance to every kind of venue. Very professional valet. Easy pick up and drop off for tours, airport, valet your car, sry cleaning service. All very good. Restaurant top shelf - make special étouffée dish - crayfish étouffée on toasted french bread. Amazing. Ice cold beer. You name it!

Here is the review I wish we'd seen before making a reservation here. Pros: - Staff gets 5 stars. They were attentive, kind, warm and helpful. Everyone we spoke with was awesome. - Location is great: smack dab in the center of the French quarter, and just a block from Bourbon St. - It's quiet! The hotel is *just* off the beaten path, so largely sheltered from street noise. If you're facing the pool, you get pool-noise, and if you have a loud neighbor you're just effed (walls are not thick). This includes flushing toilets. Cons: - Do not be mislead by the pretty website photos or the use of the word "boutique." This is a 2- or 3-star hotel, at best. - In the words of my husband and co-habitants, this place is a "bit of a dump." If the owners are going to charge patrons upwards of $370/night to stay here, the accommodations should reflect the cost. Instead, the furniture in the room was dirty and stained, there was mold growing in the bathroom, windows were filthy, and there were dirty footprints on the wall next to the bed (see attached photos). - We have stayed in older hotels in equally touristy places that managed to be classy and clean. If the Dauphine charged $100/night, we would've expected a motel-like room like the one we got, and wouldn't be writing this review. The Dauphine needs to either lower their rates or make some major upgrades. I have a tough time supporting a hotel that price-gouges tourists just because it can :/ To the staff's credit, they refunded us a night after we spoke to them. But this was our first time in Nola, and who knows if we'll be back. Had we known about the false advertising sooner, we'd have stayed someplace nicer. I suggest you do the same.

When I booked my stay here I never got any confirmation whatsoever. Then I tried to email the hotel to see if everything was in order. There's no email address listed on their website. It was impossible to review my booking. I just had to hope everything was airtight. When I got there, I found out it wasn't. Apparently my booking hadn't gone through the way I wanted and I had to check out a day early, in the midst of a stormy and extremely rainy day. I realize it's also partly my own fault but they should really do a better job at communicating. Also: there's no shower for some reason.

We absolutely loved this place- especially for the price and close proximity to Bourbon Street! It's an older hotel, and I loved that it wasnt as updated as some others. The room was on the smaller side, which I found to be very intimate and lovely for our quick getaway to NOLA. Definitely had to turn the AC up a bit to combat the humidity, but that's just a given for the area! The ONLY negative we had was the noise from the parking garage under our balcony- lots of car alarms going off and loud banging at all times of the night. No matter, we will 100% stay here again!

Hidden gem, we had a huge room. Really nice bathroom and close to Bourbon St.

For the price this hotel is not what I expected. Yes it is in the French Quarter but you do not need to stay in the French Quarter to walk 10 minutes down to Canal street and stay at a more up to date hotel with better service for the price you pay here. The carpet in the room made me feel like I needed to wear shoes at all times. The shower only worked halfway. Everything in the room except the mattress is out dated and needs a good cleaning or paint job. The balconies overlook the parked cars in the garage not the street. You are paying for the fact it is in the French Quarter and nothing more. Very disappointed

This is the worst hotel I have ever stayed at. I knew it was not going to be the Ritz-Carlton, but was nowhere near prepared for just how bad this place was. I read so many reviews about how wonderful this place was and was totally baffled when we checked in. The lobby was tiny, the staff was sweet but not really caring. They wouldn't let us check in until very late. I reserved a Premium Plus room with balcony. The room was so very dark and grungy. The "balcony" was ok, but we had to pry open the window and prop it open with a chair then crawl out a small opening. The beds were comfy, but none of the bedding fit properly. It was impossible to do makeup and hair in the bathroom and/or vanity area- it was so dark even with every light in the room on. The smoke detector gave us a disco light show every night, the street noise in the early morning from the trash and street cleaning folks was 2 hours of no sleep. The bathroom was just gross. There was blood on the wall, we could not tell if the toilet was ever flushed as it was so yellow, a ton of mold in the shower tile, toilet caulk and on the floor, the carpet was never vacuumed, we could not get toiletties refilled, I had to ask three times to get a blanket andhwne it arrived, it was a bathrobe, the shower vents were filthy, the tv would not change channels, if the a/c was turned to anything over 69 degrees, the heat would come on. Could not wait to check out of this hellhole!

Less than ideal. Pluses were some fun views, convenient FQ location. Desk staff super friendly. Room cleaning efficient. Minuses: Super noisy from clanging gates/doors. BRING EARPLUGS. AC/heat iffy. Dirty from age. Old. Coffee bar got worse each day, from 2-3 kinds of coffee with 2 kinds creamer (which would have garnered at least 1 more star had it lasted) rapidly went to 1 kind of coffee with NO creamer for 3 more mornings. And lastly, not even haunted.

First things first: If you are looking for a brand new shiney hotel - this is not the place for you... this is an early 19th century main building, with some of the suites being renovated in the 90's. And yes, the rooms are darker than other place, most buildings built in that time frame weren't big on window lol. That said: if you want an AWESOME location - EVERYTHING in the Quarter & Biz District within walking distance + QUIET when it's time to sleep, then this is the place for you. The hotel alone would rate 3 stars, with an added star for location, but what makes this review 5 stars is always the staff. They are really incredible every time we go... from the valet staff to the cleaning staff to the front desk - these men & women go above & beyond. Everytime I've stayed, they treat you like family - the family you LIKE to go visit lol and at Christmas, they made my sons first visit amazing. Last visit May Baileys was undergoing renovations, so I'm excited to see what's in store for my upcoming visits. Also, if you go in the warm months, they have a great pool & lounge.

An older establishment but the staff is amazing!! Location can't be beat - just a few blocks from Bourbon Street but still in the heart of the French quarter with plenty of food and entertains nearby. If you book early you can snag a great price.

It was a cute little hotel in a great area (well right in the middle of the action in the quarter which also means rampant homelessness and hookers). But when I came to check in there was a man in his 60s in the lobby freaking the f$&@ out on PCP or something. He was wailing and taking his tank top undershirt on and off. There were two you men (clearly providing him with drugs and possibly other more carnal services). Ok it's the quarter..$h!* gonna happen. But neither the desk clerk nor the "security" woman in the lobby did anything about it. I asked them why they would even tolerate that. They didn't answer just let the guy stay in their lobby and trip his b@lbs off. They remarked that he'd been there five days doing that. FIVE DAYS!!!! It was very late and I was only staying the night so I went to my room. The halls and elevators were shabby. But the room was actually nice other than the bed being terrible. Clearly a 40 year old mattress that just sunk when I laid down . In the morning I looked down from the rickety balcony at the pool (one of those in the courtyard like Melrose place). The water appeared to be pitch black like a portal to hell in a Stephen King novel. I was afraid to keep looking into it lest I be summoned to fall into the onyx pit and and be sent to another hellish dimension... the upside down. But as I left the hotel and passed through the courtyard I dared look again. It simply had a black pool floor. Water was (probably) safe. And thankful apparently my soul (I mean I could encounter the spirit of a voodoo priestess at anytime in the quarter I guess so maybe not). Overall for the price I would have been happy with the stay has it not been for the 60 something Jon freaking out in the lobby with his boy toys. Even that would have been forgiven if the staff actually did something about it.

This hotel is well located and walking distance to Bourbon st, the French quarter etc. There is a nice little pool. We found the beds comfortable. It was a little run down. It is a good deal for the money. We felt very safe.

This place was great, one block from Bourbon street. The Girls at reception desk were awesome so was Richard, they gave us so many great recommendations and always greeted us with a friendly smile. The rooms are traditional and this place has so much history, perfect location for walking around. Our room window/French door did not open and we had no balcony which made our room stuffy and a bit dark

I am not sure how this hotel has such high ratings except the staff is very nice. The room photos are not representative of the room us or my parents had. The rooms are small and not in great shape. The shower left a lot to be desired. The elevators are not air conditioned and some hallways don't seem to be either. Reserved a balcony room but it was a window and not a door out to it. It has a bar but it's only open Wednesday through Sunday. Will not stay there again when there are so many nice hotels in the French Quarter.

WORST hotel we have ever stayed in. We booked and paid for two "deluxe" rooms -- one king bed for hubby and me, and a room with 2 beds for our young adult kids. Despite being an 'upgraded' room, ours was tiny, dark, musty and DIRTY. It was obviously not cleaned well after the last guests -- there were crumbs on the floor and hair in the sink. Our deluxe room also didn't have a refrigerator (the kids room did). There is also only one microwave in the hotel lobby (so much for 'deluxe'). The t.v. in our room (403) only worked intermittently (had sound but no picture most of the time). Normally, I don't care about having a t.v. when I'm on vacation -- but since I was stuck in the room (waiting to be moved) one night, it would have been nice to have one that worked. The fabric headboard attached to the wall is at a wonky angle -- we kept waiting for it to fall. It is also horribly stained with the body/hair oil of many, many MANY former guests. The door to our room wouldn't shut from the outside unless it was slammed -- good thing there weren't many occupied rooms on our floor. Housekeeping only came twice during the 5 days we were there. The first time, they only replaced towels and made the bed (leaving the old crumbs). The cart was on our floor every day, but they apparently just decided to skip us. But THE WORST PART of the entire stay: the fan motor that buzzed incessantly for FIVE DAYS -- despite MULTIPLE complaints (and multiple promises to move us that never happened). It took two days for maintenance to come 'look' at it -- they determined it couldn't be fixed (or unplugged -- because the room wouldn't have any heat). While I sat in the room -- wasting a Friday night in the French Quarter waiting to be moved (which is when I figured out the t.v. didn't work) -- my family went out without me. The desk clerk never got around to moving us. The last 2 nights we slept in our kids room because I was getting headaches from the constant buzzing. After getting NO help from the useless front desk staff, I emailed the hotel manager (apparently not onsite during the 5 days we were there) and included video of the buzzing. Still waiting for his response.

After booking 3 rooms for my family reunion 3 months ahead of arrival, I was told by the front desk only two rooms were confirmed and did not have another room. Showing the agent the booking confirmation, the hotel staff says sorry. After showing the confirmation, the staff then said because I was upset leaving half my family out in the cold, the hotel then told me they are now cancelling my current reservations (the two confirmed rooms) and to add insult, "pack your stuff and get out". This is a hotel that I strongly DO NOT RECOMMEND. Parking for this hotel is $45/day. Find somewhere else.

I don't understand all the negative reviews. My stay was fantastic. The room was large and exactly what I wanted. You can't beat the location as it is close enough to Bourbon Street without the noise of Bourbon Street. I wanted an historic hotel with southern charm and that is exactly what I got. I didn't use the pool, but I was told it is open 365 days a year and is heated. Although I didn't stay here because of the ghost stories, I had a visit from a ghost at no extra charge. It wasn't in May Baily's, although the lights did flicker when I was there. The ghost was nice enough to visit me in my room. Seemed like a very friendly ghost. I would definitely stay here again.

BEWARE MOLD GROWING IN HOTEL! HEALTH HAZARD! My friends and I stayed here for four nights. We used he ice machine on the 4th floor in our water bottles throughout our whole stay. He last day I realized there is MOLD growing on the door of the ice machine. I have emailed the "hotel manager," no reply. I requested to get a test regarding what kind of mold it is so I can get check by a doctor. Ridiculous right? You will be DISGUSTED when you see these pictures. I showed the workers of the hotel, they even told me that they don't want to see the picture because they were so disgusting. I've been waiting a week for a reply from management. Nothing. Until then I highly don't suggest staying here for health hazard purposes.

3.5 Stars. Only because my room was near the elevator. Nice quaint Hotel. Complimentary cocktails upon arrival. Nothing like getting a NOLA party started! The room was booked through one of the on-line 'B - K it' sites. Standard King, TV, desk, and BR. The continental Morning breakfast was neither good nor bad. It allows you OJ, Coffee, bagel or muffins. It's something and was much appreciated for sure. I'd would stay again. They have some major renovation going on so I look forward to 2019!

Staff was not helpful, they couldn't tell me if my room would be available if I wanted to checkin early. The rooms, hallways could really use a face lift! Housekeeping came back to clean the bathroom after I found the hair on the toilet seat. An hour later I found the same hair and more in the corners of the bathtub. They basically moved the hair around and hopes I wouldn't see it again. They also messed up the reservation. We added a night to one of the rooms but some how the hotel added it as an additional room and didn't add it to an existing room. Won't be staying here again.