Amanda C.
Yelp
Ugh!! I want to love this place but I just can't. I love arcades, I love video games, but this establishment is built on lies. My boyfriend and I went here for our anniversary and we had a great time. The problem came when we went to the prize room. After having been there all night (buying drinks and food the entire time), we saw a giant tie-dye bear for 20,000 tickets. The prize was so ridiculous, we had to have it. It was the perfect thing to come home with to celebrate 8 years together. We had about 14,000 tickets, so we spent an extra $75, plus drinks, and about an hour getting the tickets to get this giant bear. Once we got enough tickets, we were so excited to cash them in to get this giant bear. When we asked about the prize, the attendant said they didnt have any in stock to give us. All the while, there were two "on display" (which was their excuse for not giving us one of them) and there was nothing on their sign indicating that the prize was unavailable. Disappointed, we mentioned that we spent a ton of extra money and time specifically trying to get this particular prize. The attendant called the manager to speak with us, who said he wished he could help us, but he couldn't go over the "prize manager's" head. The prize manager (of course) wouldn't speak to us. So, at the end of the day, they use big prizes to incentivise customers to spend big money, hoping the customers will spend extra money on drinks and food, and even if you are their ideal customer, they don't have anything for you. The prize you wanted? Not available. Any sort of compensation for your trouble? Nah. The manager won't even talk to you to see of there's anything they can do to fix the problem. Oh, and this was 2 weeks ago. We went back, and they still don't have the bear. They also haven't removed the sign that says you can get the bear for 20,000 tickets.