Isaac K.
Yelp
Came in to polarize a new set of sunglasses. The Korean lady was really polite and professional. I thought I was going to have a smooth, quick work from Davichi. I was wrong.
The week after I requested the polarized sunglasses, I came in and tried it on. Something was really weird, and I told the staff. They were looking at each other and speaking Spanish as if I were lying to them. One of them even looked offended that I didn't just accept the sunglasses as is. After I persisted that something was off, a Filipino gentleman came over to the table and checked. He admitted that the polarization percentage was off and needed to be redone.
Another week later, I came back in to check the "fixed" sunglasses. It got better, but I still didn't feel comfortable with it. Spoke up about it and (the Korean lady was there that day) the lady checked the glasses. She then said that the lab only worked on the left side of the lens, and the right side didn't even have the right prescription. The staff, again, looked puzzled and made themselves look busy. The Korean lady then apologized profusely. Because of here sincereity, I was willing to wait for them to do another week.
However, by now, it was a day after Christmas, and they were saying that the lab is going to have delays because New Years was coming up. Now, I'm getting a little annoyed... "Okay, I'll come pick up a week after the New Years week to give you plenty of time," I said.
January 10th, 2024. I called right before I headed over to Davichi just in case.... THEY STILL DONT HAVE IT! The staff weren't apologetic, and they didn't even want to deal with me anymore. They transferred my call to three different people before telling me that the glasses would arrive the next day....
The next day, it's not here, and I've been told that it's "on the way.". I usually dont write reviews (especially bad ones), but the only positive thing I can say about this place is that the Korean lady and the Filipino gentleman are courtrous and professional. I highly recommend against coming here, and if you HAVE TO, make sure you check your prescription very carefully before leaving the place.