David Jones - Bourke Street Mall

Shopping here is always my excitement. The gifts they give after purchasement is enjoyable. Friendly and nice staffs in all store

David Jones offers customers the finest brands across fashion, beauty and home. You'll find quality men's and women's clothing, electronics, luxury goods.From lingerie fitting, to gift wrapping and personal shopping appointments with in-store stylist, there's something for everyone, Melbourne City Store.

Apparently all DJs sales people are not equal. Identified an item to purchase and went up to the sales counter where there were three female staff. Two were chatting to each other and the third on the right (see photo) was busy helping a customer. Advised one of the other two that we would like to purchase the item we were holding and were then told the lady on the right who was already busy would help us. After waiting 5 minutes I asked both the other two who were still yapping and not doing much, to help us. They declined, advising that the girl on the right had to serve us. Note that all 3 were dressed similar in black. Another 8 minutes went by before the girl on the right helped us, explaining that not all staff could assist with all products. I find this ridiculous. I just want to buy it. I have already selected it. I just need a person to accept my payment, surely that is not too much to ask.

I went into the store yesterday to buy my favourite perfume, whilst they didn’t have it in stock a kind young man named Thomas was very helpful and assisted me in ordering it to my house. Not only that but he gave a a generous sample from the same designer, specifically picking one that matched my scent profile, I just love it!! He was very calm and collected during the black Friday rush, so thank you to him for giving me a good experience instore.

Best Santa ever seen for kids great photo but need to stick to times when you have booked online tho

Edith from the women’s lingerie department was amazing. I was feeling a bit low, and she noticed and checked in on me with such kindness. Her warm attitude and help made the whole experience so much easier and genuinely lifted my mood. Really grateful for her support — she turned my shopping trip into a much better day.

Last Sunday, my husband and I were trapped in a lift in the Bourke Street David Jones store for 30 minutes in pitch black. The store were unaware, as their alarm did not sound. After finally getting out, Jess, the store manager spoke to me ~ all very nice, all very concerned - then told me I would receive a phone call on Monday to check on our wellbeing. No call on Monday, no call on Tuesday so I am trying to ring them. Have been on hold now for 30 minutes, ironically the same amount of time I was stuck in the lift! Terrible follow-up, horrible wait time on the phone and do not get in their city elevators!

Definitely changed over the years. I have been a loyal customer for years and have always stuck with DJ. However after my last experience I won’t be shopping here again. bought a Samsonite backpack last Christmas, in July the zip broke, brought it back expecting to be issued with a new bag. I was told no, that due to a “arrangement” David Jones had with Samsonite, I had to accept their offer of a repair. I had never experienced this before with a faulty item and reluctantly agreed. I was advised if failed again I would be issued with a new bag. The process was quick and efficient and the bag was repaired by a team member at DJ, who was a really nice bloke. In October the zip failed again in a different spot. I took it back to DJ and explained that the bag had failed. I was told it had to go off to Samsonite again for a repair. I explained that I would not accept this and stated that the bag was blatantly faulty as failed twice in a year. This is where it got interesting. First the junior manager wouldn’t come and see me, and would only speak on the phone, I was told if I wanted to speak to him I would have to wait 15 minutes, I called their bluff and said I would wait, he stated there is nothing I can do as it is a arrangement DJ has with Samsonite. I quoted my ACCC rights and he said didn’t matter. After that I asked to see his senior manager, he had refused this request and told me she wouldn’t see me. I persevered, despite the usual, “she will just tell you the same” spiel. I was told she was in meeting and I would have to wait 20 minutes to see her. In fact she was the other side of the floor and had been avoiding the situation. After 15 minutes explaining my rights as a customer she finally issued my refund for my faulty bag. Wasted 60 minutes of everyone’s time. Severe lack of leadership or management skills. Left her staff to hang out to dry, Not sure what pressures they are under but would avoid DJ for any purchases in the future.

*slight adjustment to rating. Had to take it down a star. Paid for a lunch, was served raw scallop potato and when taken back there was no offer of replacement or reimbursement Just Merry Christmas. Shame. Not the place to eat. Was very pleasantly surprised coming into this store. Thinking it to be just a duplicate of Myers. My main reason to come here was for an iPad. The local apple store was very restricted in what they had available & bad service. Not only was I served promptly but offered a discount on the product I had been looking for elsewhere. Well done. Won my loyalty!! Had a browse through the store and found many things I'd come back for.

its really hard to define my favourite level at DJ's and i really must pay credit to the food hall. Not as amazing as DJ's Sydney, but certainly offers the same freshness a quality and wondering through can take up a good chunk of your day. Despite how badly I have succumb to my impulse shopping habits and burnt a whole in my pocket there is alway room for a stroll through the food hall whether it be a to grab an Evia yoghurt with fresh passionfruit & raspberry topping or to pass my new favourite place, a coffee from sensory lab.

Sharp store -- compare to saks or nieman's in the USA. Definitely a step above their next door neighbor. Home wares first class and the men's store is awesome, will be coming back for future purchases. All the best brands and service is great!

When I decided to write this review it was mostly to draw attention to one thing: "At least it's not Myer" -- but I realise that's not entirely fair. So I decided to give David Jones a chance to impress me, or, at the very least, not make me HATE the shopping experience, as I so often feel when shopping at Myer. I decided to do a test purchase, not on the ground floor, so away from the insanity that exists down there. I knew exactly what I wanted, but wanted a slight variety from the item on display. So I stood by the thing I wanted to buy and started a stopwatch counter on my iPhone. I was going to see how long it took to get noticed. Almost ten minutes. There wasn't much floor coverage (shame) so it took a while before a staff member could free herself from the register. I explained what I was after and she said she could go and check to see if it was available. Apparently they can't do stock-checks via computer, so she had to wander off and "downstairs" for about 5 minutes to locate what I wanted. She brought it back, and the actual purchase took only seconds. Obviously this isn't a review as most people might expect, but I think as consumers we should do more "test cases" for our purchases, and talk about actual experiences. The woman who helped me was NOT particularly friendly, but she was efficient. There was another woman doing her very best to help people and who was extremely friendly, outgoing and informative -- but she was wearing a "Visitor" tag and wasn't permitted to use the register. She was extremely apologetic to the other customers who had to wait for the 2 or 3 qualified people...not entirely sure what all that was about, but, if I could award her 5 stars (even though she didn't help me for my sale), I would. At the end of the day the only reason I shop at David Jones is convenience. The food court is spectacular, even though they stopped carrying Duvel (BOOOOO). The prices are INSANELY high, but if there's something you want, and you happen to be there, and you can find someone to help you...well, at least it's not Myer!

Reminds me of Saks fifth avenue. Lower level food court had so many choices. .first I had Singapore noodles for lunch. .then finished my visit with a flat white with a lamington. Great atmosphere and great service. This place was bustling with locals and tourists alike.

I had a good experience in this store with an employee named Madison. She was very kind, funny, and helpful. It was one of the highlights of my visit to Melbourne.

I was underwhelmed by the food hall. The coffee I brought was quite disappointing. The tables were dirty and you're seated in the middle of what's essentially a small supermarket so the vibe isn't that great.

Absolute rubbish. This store doesn't stock anything good. Staff are rude and very stupid at times. Never coming back again

This DJ's has just had a facelift on the ground floor and it looks schmick! DJ's always feels like the fancier of our two department stores and this one definitely gives that impression. Huge selection of makeup and ladies fashion. They have a separate men's store so the guys aren't left out either.

The service was terrible. I wanted to grab a couple of things from Napoleon but the girl was on the phone. I went to Mimco in David Jones and there was no one there to serve me either. When I made my way back to Napoleon the girl was doing some paperwork... So I asked her a question about eye shadow & she just said try it. I tried some on my hand and she said if you get enough it will be fine and she tried but couldn't get it dark either... Hmmm... Not going back in a hurry! She knew I wanted to buy a couple of things and wasn't interested in selling it to me!

Terrible service for a high end department store. Very poor considering Melbourne is deemed one of the most livable cities. You wold think the department stores would be up to par. The people serving you act as if you should feel lucky they even look at you. While waiting for some help looking at a handbag ( I was well dressed at the time after coming from a meeting) the woman who served me completely over looked the one standing next to me, even though she had been clearly waiting longer and with a child. Terrible customer service.

I've ordered with Amazon, Book Depository, Ebay etc... and David Jones is by far the worst in the entire planet. 1) I placed an order on Black Friday Weekend, their system crashed. Error message: Your credit card has been rejected. Please contact your financial institution. I have to start all over again. 2) They refuse to allow click and collect and paypal if there's a gift card involve. 3) After 2.5 hours of fiddling around later: Thank you for your order! You will be sent an email with confirmation of your order. That was 10pm; 26/11/16. Today as I'm writing it's 28/11/16; 12pm, STILL NO CONFIRMATION EMAIL! Rang CS: response - can't find any details of my order. WTH?!?!?!

I think I just had one of the best shopping experiences ever. Went to buy a gift for Mum when Zoe in fragrance got me exactly the same bottle I was about to buy in a limited edition version- exactly the same but 70% of the price- she got me so excited I bought a second bottle for the GF!! Gotta LOVE David Jones :D

Better than Myer. Has a touch more class. Of course, service is pretty much non-existent. Still, they have good sales and a nice designer clothing section.

I would strongly recommend against purchasing anything from David Jones. If you have a problem with any product they make you go through hoops (like providing photographic proof) and in the end you'll be told there is nothing we can do. I bought very expensive sheets (in navy blue) to find that the colour rubbed off on the white bottom sheet, my skin, the white fur on my cat and against the wall where I lean against my pillow. It took time for me to notice (plus I washed the sheets several times over several weeks hoping the problem would cease) . It's not like my skin looked like Papa Smurf but if you rubbed a tissue against it you could clearly see the blue dye. I was told that they wouldn't do anything (no exchange, no store credit, no refund ... NOTHING!) until I could prove it with photos. I am surprised at their attitude. I would've thought they'd need every customer given their business is going down hill. But I can see why so many people are leaving big, cold, uncaring department stores for other more convenient ways of shopping. Feel free to pass on this information to family, friends, co workers, etc, to protect yourself. Now I have to chase this up with Consumer Affairs ... sigh, they really do make it hard for you