David Jones - Bourke Street Mall

David Jones offers customers the finest brands across fashion, beauty and home. You'll find quality men's and women's clothing, electronics, luxury goods.From lingerie fitting, to gift wrapping and personal shopping appointments with in-store stylist, there's something for everyone, Melbourne City Store.

May the lord above help me! I used to really love this place. Recently they must have fired all the cleaners because I come here daily and the same GUNK is here from the day before. I kid you not it has been like this all week. I complain to the staff and they say they will call the cleaners. I never see them! It’s stinky and smells like clogged drains, the mirrors are abominable. FIX IT DAVID JONES. @Scott Fyfe this is under your guide. Make a change soon or face your rapid demise.

Apparently all DJs sales people are not equal. Identified an item to purchase and went up to the sales counter where there were three female staff. Two were chatting to each other and the third on the right (see photo) was busy helping a customer. Advised one of the other two that we would like to purchase the item we were holding and were then told the lady on the right who was already busy would help us. After waiting 5 minutes I asked both the other two who were still yapping and not doing much, to help us. They declined, advising that the girl on the right had to serve us. Note that all 3 were dressed similar in black. Another 8 minutes went by before the girl on the right helped us, explaining that not all staff could assist with all products. I find this ridiculous. I just want to buy it. I have already selected it. I just need a person to accept my payment, surely that is not too much to ask.

Definitely changed over the years. I have been a loyal customer for years and have always stuck with DJ. However after my last experience I won’t be shopping here again. bought a Samsonite backpack last Christmas, in July the zip broke, brought it back expecting to be issued with a new bag. I was told no, that due to a “arrangement” David Jones had with Samsonite, I had to accept their offer of a repair. I had never experienced this before with a faulty item and reluctantly agreed. I was advised if failed again I would be issued with a new bag. The process was quick and efficient and the bag was repaired by a team member at DJ, who was a really nice bloke. In October the zip failed again in a different spot. I took it back to DJ and explained that the bag had failed. I was told it had to go off to Samsonite again for a repair. I explained that I would not accept this and stated that the bag was blatantly faulty as failed twice in a year. This is where it got interesting. First the junior manager wouldn’t come and see me, and would only speak on the phone, I was told if I wanted to speak to him I would have to wait 15 minutes, I called their bluff and said I would wait, he stated there is nothing I can do as it is a arrangement DJ has with Samsonite. I quoted my ACCC rights and he said didn’t matter. After that I asked to see his senior manager, he had refused this request and told me she wouldn’t see me. I persevered, despite the usual, “she will just tell you the same” spiel. I was told she was in meeting and I would have to wait 20 minutes to see her. In fact she was the other side of the floor and had been avoiding the situation. After 15 minutes explaining my rights as a customer she finally issued my refund for my faulty bag. Wasted 60 minutes of everyone’s time. Severe lack of leadership or management skills. Left her staff to hang out to dry, Not sure what pressures they are under but would avoid DJ for any purchases in the future.

I have been and loyal David Jones customers for many year and always holding their premium DJ card, love all the products and customer service they offer. They have always been super helpful, my husband has input the wrong delivery address into one order recently, and neighbour was declined to return the parcel in the beginning, AU post refused to offer any help neither, the Long Champ bag I purchased was nearly 300AUD, I was so hopeless and helpless, l had no one to ask for help but David Jones, then DJ get back to me in 1 day, they were going to resend me the bag or give me an gift card to buy it again, even though at the end, the neighbour has rteturned the bag to me, but I truly appreciate what DJ was trying to help me! Probably no any other company would offer customer this service, I will keep buying in David Jones in future!

Staff in kids section was so weird and when I nicely asked the clothes I bough has 30% further discount she refund n she said I will apply 30% extra! But it was not a favour for customer! It was labeled as further 30% discounts! She was very slow and made the refund so complicated n hard n took about 30 minutes to refund n took me trough the repurchase. The way she talk was also so weird and I did not feel comfortable with her serving me.

I can’t believe I was mislead by the sales staff at the store, I purchased these shoes 2 weeks ago as a gift for my wife. How can you sell shoes with 2 different types of soles! Unbelievable. I’m actually shocked this happened….

Last Sunday, my husband and I were trapped in a lift in the Bourke Street David Jones store for 30 minutes in pitch black. The store were unaware, as their alarm did not sound. After finally getting out, Jess, the store manager spoke to me ~ all very nice, all very concerned - then told me I would receive a phone call on Monday to check on our wellbeing. No call on Monday, no call on Tuesday so I am trying to ring them. Have been on hold now for 30 minutes, ironically the same amount of time I was stuck in the lift! Terrible follow-up, horrible wait time on the phone and do not get in their city elevators!