David Jones - Bourke Street Mall

David Jones offers customers the finest brands across fashion, beauty and home. You'll find quality men's and women's clothing, electronics, luxury goods.From lingerie fitting, to gift wrapping and personal shopping appointments with in-store stylist, there's something for everyone, Melbourne City Store.

Extremely disappointing and frustrating experience with refunds at this David Jones store. Today at approximately 11:45 AM, I visited the store to make what should have been a straightforward refund. I went to the Customer Service desk on Level 2, only to be told by a young female staff member that because the item was a cosmetic product, I had to go to Level 1 instead. This explanation makes absolutely no sense and directly contradicts my past experiences at this same store. On multiple previous occasions, when I attempted to process a refund at Level 1, staff there explicitly told me to go to Customer Service to complete the refund. Now I’m suddenly told the opposite. This kind of inconsistent and contradictory instruction is unacceptable. Customers are being sent back and forth between floors with no clear policy, no accountability, and no one willing to take responsibility. It leaves customers feeling like they are being deliberately pushed away rather than helped. So which is it? • Is there a real policy that refunds must be processed only at specific departments? • If yes, then what is the actual purpose of having a “Customer Service” desk, if it cannot handle something as basic as a refund? • Or is this simply a case of staff avoiding work, or poor training, where employees don’t even understand the store’s own procedures? Either way, this reflects very poorly on management, staff training, and internal communication. For a retailer that markets itself as a premium department store, this level of disorganisation is embarrassing. A refund should not feel like an argument or a scavenger hunt across floors. Customers should not have to guess which staff member is willing or able to do their job. Unless David Jones seriously improves staff training and enforces consistent refund procedures, I would strongly caution others to expect unnecessary frustration when dealing with returns at this store.

Shopping here is always my excitement. The gifts they give after purchasement is enjoyable. Friendly and nice staffs in all store

Edith from the women’s lingerie department was amazing. I was feeling a bit low, and she noticed and checked in on me with such kindness. Her warm attitude and help made the whole experience so much easier and genuinely lifted my mood. Really grateful for her support — she turned my shopping trip into a much better day.

I went to David Jones to purchase a YSL lipstick and the experience was honestly stressful and disappointing. A sales lady originally grabbed the product for me, then handed me over to a staff member named Nikki and I want to make it clear that Nikki was absolutely lovely. She helped me understand how to sign up as a member and knew exactly how I wanted to pay (card and cash together). She told me to take my time, which I appreciated. When I was ready to pay, Nikki wasn’t at the till anymore, so I let the lady who was there serve me, even though I explained Nikki was the one handling my purchase. From the start, the situation felt chaotic. She grabbed the lipstick that Nikki had already packed and tossed it into the bag from a strange height. She did this twice, and the second time she even missed the bag completely. She kept making mistakes during the transaction, and the whole interaction felt rushed and careless. When I got home and opened the lipstick, I found it broken. For such an expensive product, I expected proper handling and basic care. I’m genuinely disappointed because the excitement of buying something premium was ruined by an avoidable mistake. David Jones really needs to improve the consistency of their service. Nikki was great, but the rest of the experience left me frustrated and unhappy. date and time of this situation is 5/12/25 and time 12:36 pm.

Apparently all DJs sales people are not equal. Identified an item to purchase and went up to the sales counter where there were three female staff. Two were chatting to each other and the third on the right (see photo) was busy helping a customer. Advised one of the other two that we would like to purchase the item we were holding and were then told the lady on the right who was already busy would help us. After waiting 5 minutes I asked both the other two who were still yapping and not doing much, to help us. They declined, advising that the girl on the right had to serve us. Note that all 3 were dressed similar in black. Another 8 minutes went by before the girl on the right helped us, explaining that not all staff could assist with all products. I find this ridiculous. I just want to buy it. I have already selected it. I just need a person to accept my payment, surely that is not too much to ask.

I went into the store yesterday to buy my favourite perfume, whilst they didn’t have it in stock a kind young man named Thomas was very helpful and assisted me in ordering it to my house. Not only that but he gave a a generous sample from the same designer, specifically picking one that matched my scent profile, I just love it!! He was very calm and collected during the black Friday rush, so thank you to him for giving me a good experience instore.

I used to really like this David Jones store compared to other locations, but today was disappointing. For a multi-storey building, especially one that caters to families with prams and people who can’t use escalators, the lifts should be fully operational. Only one lift was working, and I waited over 10 minutes just to get in, then had to wait again on another floor. Accessibility shouldn’t be an afterthought—people who rely on lifts shouldn’t have to struggle like this.

*slight adjustment to rating. Had to take it down a star. Paid for a lunch, was served raw scallop potato and when taken back there was no offer of replacement or reimbursement Just Merry Christmas. Shame. Not the place to eat. Was very pleasantly surprised coming into this store. Thinking it to be just a duplicate of Myers. My main reason to come here was for an iPad. The local apple store was very restricted in what they had available & bad service. Not only was I served promptly but offered a discount on the product I had been looking for elsewhere. Well done. Won my loyalty!! Had a browse through the store and found many things I'd come back for.

its really hard to define my favourite level at DJ's and i really must pay credit to the food hall. Not as amazing as DJ's Sydney, but certainly offers the same freshness a quality and wondering through can take up a good chunk of your day. Despite how badly I have succumb to my impulse shopping habits and burnt a whole in my pocket there is alway room for a stroll through the food hall whether it be a to grab an Evia yoghurt with fresh passionfruit & raspberry topping or to pass my new favourite place, a coffee from sensory lab.

Sharp store -- compare to saks or nieman's in the USA. Definitely a step above their next door neighbor. Home wares first class and the men's store is awesome, will be coming back for future purchases. All the best brands and service is great!

When I decided to write this review it was mostly to draw attention to one thing: "At least it's not Myer" -- but I realise that's not entirely fair. So I decided to give David Jones a chance to impress me, or, at the very least, not make me HATE the shopping experience, as I so often feel when shopping at Myer. I decided to do a test purchase, not on the ground floor, so away from the insanity that exists down there. I knew exactly what I wanted, but wanted a slight variety from the item on display. So I stood by the thing I wanted to buy and started a stopwatch counter on my iPhone. I was going to see how long it took to get noticed. Almost ten minutes. There wasn't much floor coverage (shame) so it took a while before a staff member could free herself from the register. I explained what I was after and she said she could go and check to see if it was available. Apparently they can't do stock-checks via computer, so she had to wander off and "downstairs" for about 5 minutes to locate what I wanted. She brought it back, and the actual purchase took only seconds. Obviously this isn't a review as most people might expect, but I think as consumers we should do more "test cases" for our purchases, and talk about actual experiences. The woman who helped me was NOT particularly friendly, but she was efficient. There was another woman doing her very best to help people and who was extremely friendly, outgoing and informative -- but she was wearing a "Visitor" tag and wasn't permitted to use the register. She was extremely apologetic to the other customers who had to wait for the 2 or 3 qualified people...not entirely sure what all that was about, but, if I could award her 5 stars (even though she didn't help me for my sale), I would. At the end of the day the only reason I shop at David Jones is convenience. The food court is spectacular, even though they stopped carrying Duvel (BOOOOO). The prices are INSANELY high, but if there's something you want, and you happen to be there, and you can find someone to help you...well, at least it's not Myer!

Reminds me of Saks fifth avenue. Lower level food court had so many choices. .first I had Singapore noodles for lunch. .then finished my visit with a flat white with a lamington. Great atmosphere and great service. This place was bustling with locals and tourists alike.

I had a good experience in this store with an employee named Madison. She was very kind, funny, and helpful. It was one of the highlights of my visit to Melbourne.

I was underwhelmed by the food hall. The coffee I brought was quite disappointing. The tables were dirty and you're seated in the middle of what's essentially a small supermarket so the vibe isn't that great.

Absolute rubbish. This store doesn't stock anything good. Staff are rude and very stupid at times. Never coming back again

This DJ's has just had a facelift on the ground floor and it looks schmick! DJ's always feels like the fancier of our two department stores and this one definitely gives that impression. Huge selection of makeup and ladies fashion. They have a separate men's store so the guys aren't left out either.

The service was terrible. I wanted to grab a couple of things from Napoleon but the girl was on the phone. I went to Mimco in David Jones and there was no one there to serve me either. When I made my way back to Napoleon the girl was doing some paperwork... So I asked her a question about eye shadow & she just said try it. I tried some on my hand and she said if you get enough it will be fine and she tried but couldn't get it dark either... Hmmm... Not going back in a hurry! She knew I wanted to buy a couple of things and wasn't interested in selling it to me!

Terrible service for a high end department store. Very poor considering Melbourne is deemed one of the most livable cities. You wold think the department stores would be up to par. The people serving you act as if you should feel lucky they even look at you. While waiting for some help looking at a handbag ( I was well dressed at the time after coming from a meeting) the woman who served me completely over looked the one standing next to me, even though she had been clearly waiting longer and with a child. Terrible customer service.

I've ordered with Amazon, Book Depository, Ebay etc... and David Jones is by far the worst in the entire planet. 1) I placed an order on Black Friday Weekend, their system crashed. Error message: Your credit card has been rejected. Please contact your financial institution. I have to start all over again. 2) They refuse to allow click and collect and paypal if there's a gift card involve. 3) After 2.5 hours of fiddling around later: Thank you for your order! You will be sent an email with confirmation of your order. That was 10pm; 26/11/16. Today as I'm writing it's 28/11/16; 12pm, STILL NO CONFIRMATION EMAIL! Rang CS: response - can't find any details of my order. WTH?!?!?!

I think I just had one of the best shopping experiences ever. Went to buy a gift for Mum when Zoe in fragrance got me exactly the same bottle I was about to buy in a limited edition version- exactly the same but 70% of the price- she got me so excited I bought a second bottle for the GF!! Gotta LOVE David Jones :D

Better than Myer. Has a touch more class. Of course, service is pretty much non-existent. Still, they have good sales and a nice designer clothing section.

I would strongly recommend against purchasing anything from David Jones. If you have a problem with any product they make you go through hoops (like providing photographic proof) and in the end you'll be told there is nothing we can do. I bought very expensive sheets (in navy blue) to find that the colour rubbed off on the white bottom sheet, my skin, the white fur on my cat and against the wall where I lean against my pillow. It took time for me to notice (plus I washed the sheets several times over several weeks hoping the problem would cease) . It's not like my skin looked like Papa Smurf but if you rubbed a tissue against it you could clearly see the blue dye. I was told that they wouldn't do anything (no exchange, no store credit, no refund ... NOTHING!) until I could prove it with photos. I am surprised at their attitude. I would've thought they'd need every customer given their business is going down hill. But I can see why so many people are leaving big, cold, uncaring department stores for other more convenient ways of shopping. Feel free to pass on this information to family, friends, co workers, etc, to protect yourself. Now I have to chase this up with Consumer Affairs ... sigh, they really do make it hard for you