Renee S.
Yelp
This was the worst hotel I have ever stayed at. After driving 5 hours, we checked in around 10pm and the girl at the front desk was so horribly rude. She answered every single phone call that came through, INSTEAD of checking us in, leaving us standing there, just staring at her. The last phone call she took, lasted the entire duration of her "checking us in". It was a friend who worked there with her, calling off for the next day. They chit-chatted for 15 minutes, after she wrote a note to the manager stating that there was a call off. I've worked in customer service, and was always taught that if you have someone standing in front of you, and your phone is ringing, you take care of the person in front of you. You either let that phone ring, or answer and say "please hold", until the person in front of you is taken care of.
Now, to the room itself. Disgusting is an understatement. There were long black hairs all through our bath towels, long black hair on the floor (My hair is not long and black, for he record), and I wore flip flops in the shower because I was so repulsed by the bathroom. Absolutely filthy, and PITIFUL customer service. Shame.