De Keyser Hotel

I am very dissatisfied with my stay at this supposedly 4-star hotel! Firstly, the room: Not refreshed for many years. No decoration, not even a painting! 2 lights were not working in the entrance, so the room was very dark, the handle of the window was broken. Closing the window was difficult. The curtain was poorly hung on the rod. The rod itself has never been replaced for years. The curtain is stuck. Forced to close the curtain. In the shower, no seal in the shower head! It leaks! And the worst part: no heating in the room! It wasn't a room but a refrigerator. I asked the reception to do something because it is impossible to adjust or even turn on the heating in the room. The receptionist told me she would turn on the heating remotely. But it didn't work. The floor was so cold that it was impossible to stay barefoot or in socks in the room. I was offered another room but smaller, in a noisy courtyard where you can hear ventilation systems running non-stop (I imagine the horror at night) and 2 single beds! When you are a couple, this is not appropriate! I refused the 2nd room and the receptionist promised that a technician would come the next morning to fix the heating. The next day, once the industrial breakfast was consumed, we left the room to take a walk in the city and I went to the reception to report our departure so that the technician could come and do his work. Back after 4 hours of being out, back to the room, no one had come. I went back to the reception and asked again for action or a supplementary heating. No repair, no supplementary heating. So, we had to endure a 2nd cold day and a 2nd cold night. And to top it off: I paid €20 for a late checkout. And the maid was knocking on the door while we were still sleeping! At the time of checkout, I summarized all the problems encountered and asked for a refund of the extra €20 paid because the late checkout was not respected (and then €20 is really cheap for the terrible service throughout the weekend) and it was refused to me!

The rooms are not necessarily the ones on the app, as they select depending on what is available amongst the most affordable. However the team of employees are so helpful and nice. Location is absolutely accessible and very close to the central station which is an absolute advantage. Last but not least is that you can have the room for just several hrs not necessarily to pay full night rent. I recommend the place.

We slept wonderfully and the staff was extremely friendly.The breakfast was delicious and the surroundings were also very good. We had a great time and will definitely come back here to enjoy it again, not only as a couple but perhaps as a family.

Worest dirty, old hotel. NEVER AGAIN, check the pictures, they didn't even want to pay us back. We asked to chaneg room not possible, we asked for clean blankets, we got other dirty ones. 140 eur not worth and I did personally share this with hotel Star union. not even secured. windows can be opened completely, not compliant with security measures.

Very good location a few steps from Antwerp Central station. The room was very clean but a bit old. The receptionist was very kind and funny. The breakfast was very rich with quality products.

Very nice experience. The hotel is located a couple of minutes walk from Antwerp Central Station and next to the metro station, so it was extremely easy to get around. Advised!

The location of this hotel is not bad, directly opposite the train, but the hotel is very small and relatively old. The accommodation is OK. It is very convenient on rainy days. You can already reach the hotel after passing the train station and there is a McDonald's. Although the hotel is small, the accommodation is very unique.

Great location. The breakfasts was good. We had a lot of issues with the air-conditioning in the room, apparently it was being managed by the reception and not from the room, so it was being turn off in the middle of the night, even asking to turn it on again it was being turned off all the time, we ended having to sleep with the window open. Weirdly the beds are not separated in case you're staying there and don't want a couple bed but two single ones, there is not much room to put them apart.

Room was filled with ants from a colony in the wall. Water was either steaming or burning hot. No refund or reimbursement for sleeping with ants crawling on the bed. 4 stars my ass.

Nice little hotel. It's rated 4*, it's good for European standards but more a 3* if you compare to north America. Service is ok but they seem to be a bit lost or slow... The check-in is very late and the room was not even ready. I must admit that the location is great. I recommend only if you get a good deal.