Nikki C.
Google
Overall, the stay was okay but there’s definitely room for improvement. The room had some minor cracks on the walls and ceiling, and a few ants appeared out of nowhere. The toilet area could be cleaner — the handheld shower head was small with weak water pressure, and there were light water droplets dripping from the ceiling. The air-cond also occasionally blew warm air even though it wasn’t on another mode. Some window corners and wall edges were quite dusty, as if they hadn’t been cleaned for a while.
Breakfast selection was limited, which I understand since it’s an eco resort, but it would be nice to have a bit more variety (for example, more than just omelettes at the egg station).
On the bright side, the staff were absolutely warm and friendly from check-in to check-out. We were pleasantly surprised when housekeeping cleaned our room and refreshed our towels even without us requesting it — such thoughtful service! The next day, when we decided to skip breakfast, the staff even called to check if we’d still like to have it. That level of care really made our stay special despite the minor issues.