Alexa Sukhareva
Google
We came to De Tokio a Lima in Valldemossa with high expectations and drove 45 minutes each way, but unfortunately, we left disappointed.
The food was overall okay, nothing special but decent. However, the service was really bad. The nicest person we encountered in the entire restaurant was actually the cleaning lady, who kindly welcomed me to the bathroom with the warmest smile of all - which says a lot about the rest of the experience.
The woman dressed in black with “Arlequin” written on her outfit was especially unwelcoming. She made us feel like we were just some random people, not valued guests. She didn’t seem happy to be there, wasn’t helpful at all, and frankly shouldn’t be working in a place like this if hospitality is not her thing.
The lady who took our order was slightly better, but still nowhere near as friendly or attentive as we saw her being with other tables. The two male waiters who came later were polite, respectful, and nice - a big contrast to the overall cold and dismissive attitude of the women handling service.
We were also constantly attacked by bees, but of course, that’s no one’s fault and can’t be avoided in such a location. What was avoidable, though, was the very long wait for everything - from ordering to receiving drinks and dishes.
Overall, the view and setting are beautiful, but the service made the whole experience unpleasant. Definitely not worth the 45-minute drive.