Dead River Company

I have relied on Dead River Company for many years for their dependable and reliable propane service. I find their prices compatable to other companies. Their technicians are experienced and knowledgable accomplishing repairs in a timely response. I also appreiate having the opportunity to enjoy their beautiful and appreciated yearly calender. I find their associates very personable alway willing to listen and accomodating. Without hesitation I recommend this company without reservation.

Yesterday, I came home to a cold house and a non-working furnace. I called Dead River and they were great! Called me back within an hour to tell me a technician was on his way. Purr, the technician, arrived and within an hour and a half I had a working furnace. Purr explained what he was doing, checked everything twice and ended up replacing needed parts. Heat was back on, Purr was helpful, professional and a credit to the Dead River team. Have been a customer of Dead River for many years and they have always been there when I needed them. Highly recommend them.

Service was great. The technicians Tom and Jerry were both very good and helpful and explaining our complicated boiler system which was new to us. Tom was particularly diligent in diagnosing where the problem was and coming up with a creative temporary solution to get us through until the replacement part was available, Dead River Service was clear about when we might expect them to get to us and the cost.

We discovered our propane heater was not working at our camp the day we were supposed to return home from our vacation. I called Dead River and I was told that since it was considered a “no heat” situation, they would send a technician over that day. We had a long drive ahead of us to get home, so fortunately Dead River called back within a half an hour and said the technician was on his way. Jack arrived, and he is an extremely personable and knowledgeable young man. We were very impressed with his thoroughness, his communication, and his great personality. He was able to diagnose the issue with our heater and advised us on the best solution. The heater was 20 years old and the replacement parts needed were hard to find and expensive - and it would just be putting an expensive Band-Aid on a system that was going to fail sooner than later. Jack is an asset to your company and it is encouraging to see young people working in the trades! We were hoping to get the heater replaced before we had to close the camp up for the winter which means pulling out the water. The team at Dead River was able to locate a replacement heater and schedule a day when we could go up at a reasonable time, as it is a long drive to get there from home. We were given a window of 12:00 PM to 2:00 PM for the installation to begin. Dustin called at 12:30 to apologize for what he considered running late, and I reassured him he was well within his two-hour window and even if he wasn’t, I understand that things can happen at jobs to cause delays. Dustin arrived within the hour and was extremely personable and knowledgeable. I was told the installation would most likely take four hours and they were able to complete it in just under two hours due to his expertise. Mac was the other technician who came for the installation. He is being trained and mentored by Dustin, and they have an excellent teamwork approach. Both Mac and Dustin were personable, engaging, and I like to have fun, so we even had some laughs together! I don’t understand why Google will only let you do one review per company? I have encountered this before with other companies that I have used for different services and wanted to give a good review for each service within the company. I would like to have done a separate review for Jack, Dustin, and Mac as they all deserve one - as each one of them is an asset to your company - but since I can only do one review, I put them all together.

Dead River is a horrible company. We are under 1/8th of a tank and called them when it was under 1/4 of a tank. With a storm coming we wanted our delivery bumped up. They refused. So day after the storm the driveways been plowed (after the storm) and the driver tells dispatch “driveway hasn’t been plowed”. They do this every year. Some oil companies actually outfit there trucks for WINTER WEATHER.

My Weil-McLain furnace needed some help with its pressure-release system, and a call early in the morning on a Monday resulted in a Technician arriving by noon the same day...and, a 100& happy furnace by 3PM. This is as good as it gets...Thanks!

I was in a crunch time wise with a closing on my home. I had to get the propane line installed to a new furnace. Becky and her manager made it happen for me. I would highly recommend this company to everyone. Everyone I've talked to was very happy to help me. Thank you so much!!!!!

A call for propane was made on Monday and scheduled for delivery on Wednesday, the day of delivery no one came so we had called the office the next day and were told a delivery was made at 4:45pm which did not happen because we were home at this time. The supervisor accused us of lying and became confrontational, the mind boggling fact that you would make up such a blatant lie to cover yourselves is disheartening and malicious just to avoid responsibility for your error.

They left me in a lurch. I called them last summer to install a new propane tank and was told it could not be done until the end of November. Now its December, no installations, just lots of excuses and no, no, no. I will have a new tank installed that I will buy and I am not planning to give Dead River any more business.