P1786KTpaulm
Google
Location was very central and right in the UNESCO centro storico area. It looked a bit scruffy from the outside and I did get worried when we pulled up, but as they say you should never judge a book by its cover, as inside the hotel was generally clean and tidy. The square outside was very busy at night and tended to be full of broken glass and litter until the following morning when it was removed. The lobby is small and not somewhere where you could sit and people watch. The rest of the hotel was accessed via the lift. The room was a reasonable size but ours looked out onto a central courtyard which had cars and dust bins, not very scenic but no big deal. Bathroom was small, and shower was also on the small side. It could be used but was quite restrictive. Room was overall generally clean and adequate to our needs with aircon, safe and minibar. Mattress was on the firmer side but I wouldn’t say uncomfortable. There were communal sofa areas in the corridors but they weren’t really used. On the second floor was the very grand hall where breakfast was served 7-10am. You however had to specify what time you would be arriving. I found this a bit frustrating, I am on holiday and want to go to breakfast when I wake up and not be held to a time every day. We forgot to tell reception the night before one day and got scolded by the grumpy breakfast staff even though the room was half empty. They made us feel like it was an inconvenience to fit us in. Breakfast was adequate being a good continental selection. Hot food was very limited however. It rained for 2 mornings so the hotel provided umbrellas which was a god send! Reception staff very friendly, some of the older breakfast staff could do with a lesson in hospitality. Overall hotel was good, just lacked a communal area such as a bar etc. Not sure I would rate it as a 4 star however.