Deeps Hostel

This is my second time staying at Deeps Hostel, and it continues to impress me. Everything about this place is just right, the rooms are clean and comfortable, the atmosphere is cozy, and the staff is always welcoming and helpful. The location is super convenient, making it easy to explore the city. It truly feels like a home away from home, and that’s why I came back. Highly recommended for anyone looking for comfort, good vibes, and great value. I’ll definitely return again

From the moment I entered the hostel, I felt a sense of neglect. During check-in, the receptionist did not answer my questions because she was busy with other things, so I had to find the answers on my own. She was neither helpful nor friendly. On top of that, the facilities were lacking. The bathrooms and toilets were extremely dirty, to the point that I didn’t want to use them. I checked the toilets on other floors as well, and they were all in the same condition. I thought about reporting it, but I didn’t believe they would care. I even picked up trash from the floor myself. The cleanliness was so bad that you could feel your shoes sticking to the ground. At night, it was nearly impossible to sleep due to the constant noise from both inside and outside. The place didn’t feel very safe either. Even the tables outside were sticky. I have stayed in many hostels before, but none were as neglectful and dirty as this one. I do not recommend it. I hope they make an effort to be more helpful and improve the cleanliness.

The only good thing about this place is the location. They don’t change sheet after the last guest left. I found a lot of bugs in my bed, and when I reported it to the reception, their response was rude and had a terrible attitude. Instead of addressing the issue properly, they simply asked me to leave second day, and I cannot stay there anymore. Claiming that all guests had to check out of the problem room. But that wasn’t true others stayed, and they just sprayed the room. Without me no one checked out from the room, They lied. What’s worse, they told me not to speak to the other guests in the room, clearly trying to cover up the problem. Seriously? If you’re running a business, you need to take responsibility when issues come up not just collect money and silence complaints. Extremely disappointing.

Location is super, in the city center. Near to restaurants, cafes, shops and big mosque. Place is comfortable and well planned. Usually the owner himself is in reception. He is very nice and helpful. He provided the towel for free, explained everything and said to call him if need any help. Bed is comfortable, bathroom is clean. Totally recommend!

The place is just great , very clean and tidy , there is a lady who always comes to clean the place everyday. There is a kitchen where you can prepare your meals , just make sure to leave it clean for others, you can also take a shower if you want , there is also a shampoo and gel in the bathroom for guests to use. The neighborhood is very peaceful and safe, you could even have a stroll around at nights. There is a wide range of markets and supermarket if you want to get groceries. There is also mall in nearby do shopping also thanks to friendly guy Berkay he helped to me about everything he is energetic and funny guy all the best hope to see them again...

I really wouldn’t recommend this hostel. The first thing I noticed was insects in my bed, which was already a huge red flag. But the worst part was the treatment we received from the receptionist — a short guy at the front desk. He was extremely rude, mocking us, insulting us, and even denying things that other receptionists had previously allowed, like leaving our luggage at the hostel after check-out. Instead of helping, he made us feel completely unwelcome. A very disappointing experience overall. I hope he can leave his frustrations aside, it’s so sad to be like this.

There is a guy in the reception that is hands down the ruddest person I’ve seen in a hostel. Save your time and avoid this place at all costs. As an example (one of many) the boy in the reception told us that we were using their services after the checkout. Guess what? It’s the luggage storage for the day we checked out. The best part is this is a common service offered in all hostels. He was constantly acting rude and even insulting us. This started when he saw us at first, without interacting with him. Then I had no pillow nor towel and he told us that he will not give it to us. After insisting, we managed to get them. I mean it’s the basics, sleep on a pillow no? I don’t know what problem he has, but man solve your problem with yourself first, not with the customers. If not please do not work towards the public. They will probably answer that the 6 of us (you will see their reviews with 1 star) have not stayed on the hostel. We win nothing by telling a lie, don’t trust their responses. Edit after their response: First, thanks for replying. “After check-out, they went upstairs without permission and entered rooms. They used showers/bathrooms and left the garden dirty” - We asked to go to the toilet, we didn’t enter the room. The garden was cleaned by ourselves and we did not leave any “garbagge” because we searched for a bin on the street. “They deliberately left the luggage room in bad condition.” - The luggage room is a room similar to a warehouse, which is ok, it’s just to leave the luggage it doesn’t need ti be tidy. We left it exactly the same way we found it. “They insulted the staff in Spanish when they were properly informed. All six of them shouted together at the reception.” - We didn’t insult but we were deeply offended after sarcastic and ironic responses from the receptionist guy. Do not expect a happy smile on our faces, we were angry but there was no shouting. Some of the claims in their reviews also do not correspond to reality: “The claim that they were not given pillows is false; the matter was resolved at that moment and the necessary pillows were provided.” - The review explicitly says we had them but after insisting and being insulted by the guy in the reception. You were rude here. “The claim that there were insects is also false; if that had happened, the normal procedure would have been to inform reception, but no complaint was ever received.” - Not mentioned on my review, if you complain that our reviews are not objective, please apply this to youself and make sure you answer the correct review. Thanks. “The comment that “the location is bad” is untrue; our hostel is located in the center of Ankara, in Kizilay, and cannot be considered a bad location.” - This is true, I’ve reassigned the location score to 5. “Saying that the staff was rude is simply a reaction because they were asked to comply with the rules. Enforcing the rules is not being rude.” - This is said because it’s a reality. Again, the guy on the reception started to make fun of our accent during the night before the checkout. Being polite should be your first rule. “Furthermore, the use of personal insults (for example, “short man”) - Again, recheck the review you are answering, especially when you ask for objective descriptions. —————- I would never take reviews that far, but the guy in the reception was so rude it’s worth replying. For those who doubt, have a look at the other customer revies with low score and you will see what we mean.

Perfect location downtown, tons of restaurants, bars, stores, and less than 10 min taxi to most of the major sights. Clean rooms, nice staff, only lacking thing is there is ZERO atmosphere, not much for meeting people but only need a couple days in Ankara anyways so I found it worth the money.