Ninad Rajapurkar
Google
Disappointing Experience at Deerhurst Resort – Not Worth the Hype
We had high expectations for our stay at Deerhurst Resort, but unfortunately, it was marred by poor management and a lack of consideration for guests' comfort. Upon arrival, we faced an incredibly long check-in queue with about 30-35 people ahead of us. It took nearly 45 minutes just to get checked in, which set the tone for a frustrating stay.
What was especially disappointing was the handling of breakfast. My wife is 7 months pregnant, and we had to wait an additional 40 minutes to be seated for breakfast due to overbookings. Despite explaining our situation, the front desk's only response was to offer a refund rather than trying to make any real effort to accommodate us. It felt dismissive and completely lacking in empathy.
To make matters worse, on the second day, the much-promoted unlimited buffet breakfast was unavailable. Instead, we were redirected to a pub on-site where we were allowed just one item each from a limited menu, capped at $18.50 per person. The food was basic and certainly didn’t feel like a fair substitute, especially when Eclipse restaurant was fully booked for Easter Brunch — something the resort should have planned better for.
Overall, it was a frustrating and disappointing experience, especially for what’s supposed to be a premium resort. I expected better service, better planning, and certainly more consideration for guests with special needs. Not returning anytime soon.