Debjani Nandy
Google
Our experience at Dekeling Hotel was disappointing. The hotel is on the 4th floor with no lift, requiring guests to carry their luggage up. Despite booking mountain-facing rooms, the cleanliness was subpar - stained bedsheets, cups with lipstick marks, and poor hygiene overall.Complimentary breakfast included in our booking was not provided, and basic amenities like drinking water were missing. There was no manager to address our concerns, and the staff was insufficient. To make matters worse, we were asked to pay the full booking amount a day before checkout, despite having already paid 50% at the time of booking.
Would not recommend based on this experience.