Anissa A.
Yelp
I'm very sorry to say that this place did not live up to the hype or price tag. We had an enjoyable meal, but I was disappointed with service.
The mole sampler was a novel choice, and each of the moles is wonderful in their own way. I personally thought that the plantain dumplings served with them have a sweetness that interferes with the experience of the mole. I would've much rather had tortillas or tortilla chips with a more neutral base. If I returned, I would ask for exactly that.
We had the stuffed pepper and stuffed chicken, and both were good, probably one of the most perfectly cooked chicken breast I've ever had, wonderfully moist.
Here is where I got frustrated. Our waiter had disappeared before the entrées were delivered - we did not see him to order additional drinks i(we would have) inquire of the entrees, or anything else. I had finished my entrée, and was looking around for him. A manager asked how my entrée was and I said good, and he smiled and kept walking leaving me sitting there with my empty plate. At this price point diners should never be sitting with empty plates wondering what should come next, so a failure of management as well.
About the time I thought I was going to have to get up and go look for someone, our waiter reappears. I told him I thought he had gone home - he looked a little guilty, like he had been caught off the job, did not apologize, just took our plates, not offering additional drinks or dessert, returning with the check.
We were celebrating a special birthday, so they did deliver a gratis cheesecake with guava cream, which was spectacular. So very appreciated that part.
I heard other tables getting fantastic personalized service from engaged knowledgeable servers, so we were just unlucky in our assignment. I hope management reads this and realizes they need to keep a better eye on things to ensure consistent excellence in service. In a city filled with so many amazing food offerings, the only reason to make a reservation or wait would be an outstanding all around experience, and this fell short for me.