Lucas P.
Yelp
It greatly pains and saddens me to say this, because I've been happily coming to this restaurant since it was converted from a Friendly's and called Roo Bar 20 years ago, but I'm done with Del Mar.
While the quality of the food remains undeniably superb, the service and overall experience has diminished to the point that it's no longer worth the hassle of dining here. They have a line out the door so they don't care about you and it shows.
Inconsiderate patrons squat at the bar chatting over empty drinks and a settled tab for 45 minutes while the staff and management look on in neutered indifference.
The past two times I've been here we have waited over an hour and a half and had a couple who arrived after us seated before us. Both times the bar tenders offered nothing beyond empty apologies and there was silence from management.
The time before that, in April, we were served bad oysters from the wood fired oyster dish that made us sick. Granted, this has never happened before.
I wish this wasn't the case, but those are just the most recent incidents in a litany of bad experiences that have occurred over the past 18 months for us here.
Perhaps the table service experience is better, but I could not more highly recommend skipping the bar at Del Mar and going literally anywhere else where you might be treated with an ounce of respect and valued.
Deep down I genuinely hope that management can rekindle the magic that once made this restaurant one of my favorites in the world.
The sad part is that it's an easy fix. Management could both enhance customer experience and improve the restaurant's bottom line by enacting two simple policies.
First, diners at the bar who have finished their meal and paid their bill (after a 5-10 minute grace period) will be gently asked to continue their conversation in one of the waiting areas so those currently waiting and ready to order can have a seat.
Second, no parties of 3 at the bar. The reason for this should be obvious at a bar with an even number of seats. Parties of 3 will be directed to a table.
Unfortunately, for the time being, management seems content to allow the inmates to run the asylum. Del Mar has become an establishment where rudeness is rewarded and patience is tested and that is not what I look for in a dining experience.