Fatima S.
Yelp
I ordered a custom cake for my sister's 30th birthday, and the whole experience was chaotic and frustrating. While the young woman who took the order was friendly, the manager/owner overseeing the order was rude, condescending, and unprofessional throughout the process. Communication was poor, and they never took a deposit, which felt strange.
The cake itself was a disaster-- with illegible, haphazard writing. They also included a random, huge question mark that no one asked for. We scraped the question mark off ourselves and figured we could cover it with candles, however no one could even read the first few words regardless. When I politely asked for the writing to be fixed, the manager acted annoyed and suggested it might look worse if they tried to fix it. When we came back to have it redone, the manager mocked me loudly to a coworker, criticizing the phrase on the cake, "tea-ny bit older" and making us feel low and humiliated. She knew this cake order was for a high tea milestone party and that the phrase was a play-on-words. Her behavior was uncalled for and, honestly, pretty bizarre. It felt like I was back in middle school dealing with mean-girl bully behavior. I don't understand why she was so angry. If anyone was entitled to be angry, it was me - for spending $80 on what looks like a toddler made it.
Thankfully, the older man who attempted to fix the writing was respectful and did his best, but he made it worse. This man should not be writing on cakes. The cake itself was ugly, tasted bad, and the rude treatment made it worse. I would not recommend this bakery to anyone. There are much better options out there that know how to handle custom orders with professionalism and respect.
