Chetan Gopal
Google
A Milestone Celebration Undone by Poor Service and Communication
We chose Delaire Graff to celebrate my mother’s 75th birthday — a milestone event with family flying in from Australia. Sadly, the experience fell far short of expectations.
We selected the restaurant based on its online menu, which featured several vegetarian options. But on arrival, the in-house menu offered far fewer choices. When we asked if a vegetarian dish could be brought over from the adjacent restaurant (just steps away), we were told we’d have to move tables — effectively splitting our group on a special occasion.
The lack of flexibility was disappointing, but the service made it worse. The manager never approached us directly, instead sending messages through a staff member named Mark, who argued rather than helped. When we showed the online menu, we were told it was outdated — a poor excuse for a premium venue.
We left without dining. What should have been a joyful family gathering was marred by rigid policies, poor communication, and a lack of empathy.
I hope Delaire will reflect on this and respond with steps to ensure future guests don’t face the same.