pp L.
Google
I ordered the gluten-free, dairy-free “Red Forest” cake, which, according to website photos and description, includes strawberry filling.
But unfortunately, the cake I received did not match what was advertised. There was no strawberry filling at all, only a single strawberry placed on top. This is entirely inconsistent with both the product’s name and the description provided online.
When I feedback to the customer service, I was told that this might be due to the kitchen omitting the strawberry element for a “newly added flavor.”
Without reaching any mutual agreement, they directly issued me a $10 voucher for the next purchase to resolve my complaint. Why $10? Because the price difference between regular vanilla and strawberry vanilla is $10. I ordered the cake because it was supposed to be strawberry-based. If it was just a plain vanilla cake with no strawberry filling, I would not have purchased it at all.
I was so disappointed with the product and their solution. Given the premium price (the total price is around $145 for a 5in round cake), I expected the quality, flavor and service to match what was promised.