Vanessa B.
Yelp
This used to be Rice And Rolls, apparently the name has been changed, and the people are different. It's conveniently located in a strip mall on Stelton Rd. Since taking over the restaurant, they have changed the layout and now it is pretty awkward. When you walk in, the hostess stand is right in front of you, which is fine. They have a table for call ahead and online orders to the right of that. The rest of the wall is taken up by a very long counter. Which houses the Buffet that hasn't started yet and I don't know what else. There is a big cordoned off area in the center of the floor.
I will share our experience from a Saturday evening. I called at 8:15 and placed my order. I was told it would be about 30 minutes. we said OK and arrived right on time. Everyone seemed a little disorganized and frazzled. Eventually someone came and told us it was going to be 7 to 10 more minutes. That time period came and went. From the time I hung up the phone until the time we got our food. It was a full 55 minutes. Unfortunately, this interfered with our schedule for the evening, and put us behind on some other things that needed to be accomplished. What was more disappointing was that as a courtesy, they did not offer us a discount, or even include some thing extra like naan or roti. This to me demonstrated poor customer service, and a lack of concern for the customer. Clearly, they were understaffed and not able to manage their success. I am happy that they are doing well, but with such long delays, I'm not sure how long the public will tolerate that. We were not the only ones that were waiting, there were others.
I have ordered chicken makhni from many places in my life, and this is the first time that it came spicy without me requesting it. My husband ordered the goat curry and interestingly, my food was far spicier than his. The spice was not too spicy for me, but if you are sensitive to spice, this is not the dish for you. The goat was tender, but not very spicy. Unfortunately, the rice that came with our food was almost cold. We only live 10 minutes away, so I'm not sure how that happened, especially because the goat and chicken were hot. The total for our two meals was $37.21. My husband's dish had plenty of goat, I may have had six or seven pieces of chicken in my dish, it was mostly sauce.
If they had better customer service, it would not have been so terrible, but they didn't really seem concerned about the delays. The time it took for us to receive our food was almost double from what we were quoted. Hopefully they can work out the kinks and improve their customer service. They are located in an area where there are many Indian restaurants from which to choose, so if they don't bring their A game, they may run into trouble. I do not wish that for them, because I think that they could have success.